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Customer Service Representative Jobs in Smithfield, RI

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

Customer Service Representative Employment Type: Full-Time FLSA Status: Non-Exempt Work Environment: Professional office setting Position Summary A growing, mission-driven organization is seeking a ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Smithfield, RI

Customer Service Representative information

See Smithfield, RI salary details

$9

$18

$25

How much do customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service representative in Smithfield, RI is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Smithfield, RI?

The most popular types of Customer Service Representative jobs in Smithfield, RI are:

What job categories do people searching Customer Service Representative jobs in Smithfield, RI look for?

The top searched job categories for Customer Service Representative jobs in Smithfield, RI are:

What cities near Smithfield, RI are hiring for Customer Service Representative jobs?

Cities near Smithfield, RI with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Smithfield, RI as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,571 per year, or $18.1 per hour.

Customer Service Representative (CSR)

BOTG LLC

Warwick, RI • On-site

$19 - $20/hr

Contractor

Posted 2 days ago

New

Job description

Position: Customer Service Representative (CSR)

Location: Warwick, RI
Job Type: 6-Month Initial Contract
Work Arrangement: Remote after Initial Onsite Training
Schedule: Monday–Friday

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Warwick, RI. This is a 6-month initial contract opportunity that will begin with required onsite training, followed by a transition to a remote work environment.

The ideal candidate will have at least 2 years of customer service experience, with call center experience preferred. Experience within the insurance industry is highly desired.

Key Responsibilities
  • Handle inbound customer inquiries and provide accurate, professional assistance.
  • Respond to customer questions, concerns, and service requests.
  • Research and resolve customer issues in a timely manner.
  • Explain policies, procedures, and account information clearly.
  • Navigate multiple computer systems while assisting customers.
  • Accurately document customer interactions and update account information.
  • Escalate complex issues when appropriate.
  • Maintain a high level of customer service and professionalism.
  • Meet established quality, productivity, and attendance standards.
Required Qualifications
  • Minimum 2 years of customer service experience required.
  • Call center experience desired.
  • Insurance industry experience highly desired.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening skills.
  • Strong computer and multitasking abilities.
  • Ability to navigate multiple systems and applications.
  • High school diploma or equivalent.
  • Strong attention to detail and accuracy.
  • Ability to work independently in a remote environment.
Training & Remote Work
  • Initial training will be conducted onsite in Warwick, RI.
  • Candidates must be available to complete the required onsite training.
  • Upon successful completion of training, the position will transition to remote work.
  • Candidates must have a reliable internet connection and a quiet, professional workspace.
  • Occasional onsite attendance may be required based on business needs.