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Customer Service Representative Jobs in Iowa (NOW HIRING)

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Service Representative Fidelity Bank & Trust 1 Positions ID: 537214144 Posted On 08/28/2026 Job Overview Great banking starts with a great experience--and that starts with you. We're looking ...

Domino's Franchise

CSR

Creston, IA · On-site

$16.50 - $22.50/hr

CSR Creston, Iowa, Batz Pizza, LLC As a customer service representative you will tend to carry out customers and phone calls. If you aren't answering phones or helping with carryout you will be ...

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ambank Company

Customer Service Representative

Le Mars, IA · On-site

$15.25 - $20.50/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

AmBank Company

Customer Service Representative

Le Mars, IA · On-site

$15.25 - $20.50/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

AMBank

Customer Service Representative

Le Mars, IA · On-site

$15.25 - $20.50/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

New

West Music

Customer Service Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

The Customer Service Representative (CSR) role is to provide quality, professional customer service that consistently meets or exceeds West Music's standards of excellence and customer expectations.

New

SCSB

Floating Customer Service Representative (CSR)

Harlan, IA · On-site

$15.25 - $21/hr

Floating Customer Service Representative (CSR) Develop and enhance banking relationships by serving our existing customers on the front line in a friendly, efficient, and accurate manner. Must have a ...

Ken's Appliance

Customer Service Representative

Ames, IA · On-site

$15 - $20/hr

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints.

AMBank

Customer Service Representative

Alton, IA · On-site

$14.75 - $20/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

AmBank Company

Customer Service Representative

Alton, IA · On-site

$14.75 - $20/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

Ambank Company

Customer Service Representative

Alton, IA · On-site

$14.75 - $20/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Iowa

Customer Service Representative information

See Iowa salary details

$9

$17

$25

How much do customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Iowa?

The most popular types of Customer Service Representative jobs in Iowa are:

What are popular job titles related to Customer Service Representative jobs in Iowa?

For Customer Service Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Iowa look for?

The top searched job categories for Customer Service Representative jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Representative jobs?

Cities in Iowa with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in IA?

For Customer Service Representative jobs in IA, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Service Representative

Waterloo, IA • On-site

Safe Sanitary Homes & Solutions LLC
See more jobs at Safe Sanitary Homes & Solutions LLCexternal

$15 - $20.25/hr

Full-time

Posted 8 days ago

Job description

Job Posting: Customer Service Representative

Company: Safe Sanitary Homes & Solutions LLCJob Description

Safe Sanitary Homes & Solutions LLC, a leader in providing top-tier customer experience solutions, is excited to announce a vacancy for a Customer Service Representative. This is a Full-Time position, offering the flexibility of a work environment. We are dedicated to enhancing the quality and comfort of home environments, ensuring a seamless service delivery that puts the customer first. Join us to be part of a vibrant team committed to excellence and continuous improvement.

As a Customer Service Representative at Safe Sanitary Homes & Solutions LLC, you will play a crucial role in our mission to provide safe, sanitary solutions across a broad client base. We’re not just offering a job; we’re offering a gateway to a career full of possibilities. This role requires not only knowledge and skills but also a passion for helping others, a can-do attitude, and a drive to create meaningful experiences.

Duties and Responsibilities
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Follow communication procedures, guidelines, and policies on every interaction.
  • Take the extra mile to engage customers, ensuring a professional and friendly service at all times.
  • Work with customer service manager to ensure proper customer service is being delivered.
Requirements
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication skills and a customer-oriented focus.
  • Minimum of a high school degree; Higher education will be considered a plus.
  • Fluency in English; Additional languages are an advantage.
  • Ability to stay calm when customers are stressed or upset.