ZipRecruiter

Log In

2

Entry Level Customer Service Representative Jobs in Iowa

XPO Logistics

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

DXP

Customer Service Representative

Mason City, IA

$15.50 - $21.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Mason City, IA

$15.50 - $21.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

Circle K

Customer Service Representative

Burlington, IA

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Clinton, IA

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Clinton, IA

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Marshalltown, IA

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Waukee, IA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Iowa

Entry Level Customer Service Representative information

See Iowa salary details

$9

$17

$25

How much do entry level customer service representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for entry level customer service representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Iowa? The most popular types of Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Customer Service Representative jobs? Cities in Iowa with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Iowa as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Service Representative (CSR) - Sales

Community Motor Co., Inc.

Cedar Falls, IA

$15 - $20.25/hr

Full-time

Posted yesterday

New

Job description

Customer Service Representative (CSR) Automotive Dealership

Position Type: Full-Time w/ Competitive hourly wage to start.
Pathway: Entry-level Sales Consultant (6090 day ramp)

Position Summary

The Customer Service Representative (CSR) is the first point of contact for customers visiting the dealership. This role focuses on greeting guests, gathering customer needs, maintaining dealership standards, and turning customers over to a sales manager. CSRs will also assist with appointment setting via phone, email, and text. Over a 6090 day period, the CSR will be trained and developed to move into a full Sales Consultant role.

Key Responsibilities

Customer Interaction & Showroom Support

  • Greet all customers promptly and professionally.
  • Identify customer needs and guide them to the appropriate manager or salesperson.
  • Maintain a positive and friendly atmosphere on the showroom floor.
  • Assist customers with basic product questions until turnover.

Appointment Setting & Communication

  • Respond to inbound calls, emails, and texts in a professional manner.
  • Follow scripts and templates to set qualified sales appointments.
  • Log all customer interactions into the CRM.
  • Perform follow-up communication as directed by management.

Dealership Operations

  • Assist with light lot work (moving vehicles, organizing inventory, staging vehicles for display).
  • Help maintain cleanliness and organization of the showroom and lot.
  • Support marketing efforts such as taking photos/videos of vehicles as needed.
  • Become OEM Certified within 90 days and maintain certification while employed.

Team Collaboration

  • Work closely with sales consultants and managers to ensure a smooth customer experience.
  • Learn dealership processes, sales systems, and product knowledge.
  • Participate in daily training and development sessions.

recblid rc66owkkt30edmuixn6sdmg03liuqe