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Entry Level Customer Service Representative Jobs in Iowa

Pernini Legal

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

LRSolutions

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

United Future

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Iowa

Entry Level Customer Service Representative information

See Iowa salary details

$9

$17

$25

How much do entry level customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level customer service representative in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Iowa?

The most popular types of Customer Service Representative jobs in Iowa are:

What cities in Iowa are hiring for Entry Level Customer Service Representative jobs?

Cities in Iowa with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Order Entry / Customer Service Representative

Access Dubuque

Dubuque, IA • On-site

$15 - $20.50/hr

Other

Posted 27 days ago

Job description

Order Entry / Customer Service Representative

Sedona Staffing Services

0 Positions

ID: 58187952

Posted On 07/30/2026

Job Overview

Remote Customer Service Representative / Order Entry Specialist

Location: Remote (On Site training and occasional meetings in Dubuque, IA)

Schedule: Monday–Friday | 8:00 AM – 4:30 PM CST

We are seeking a Remote Customer Service Representative / Order Entry Specialist to join a local Dubuque manufacturer. This position is ideal for someone who enjoys working with customers, accurately processing orders, and supporting daily business operations in a fast-paced environment. The right fit candidate will come with previous customer support and preferably AS400 experience.

Key Responsibilities

  • Accurately enter and process customer orders.

  • Review orders for completeness and accuracy.

  • Respond to customer inquiries via email regarding:

  • Order status

  • Product pricing

  • Shipping rates

  • Delivery information

  • Warranty questions

  • Provide friendly, professional customer support by email and phone after training.

  • Maintain accurate customer records and documentation.

  • Work collaboratively with internal departments to ensure timely order fulfillment.

Qualifications

  • Previous customer service, administrative, data entry, inside sales support, or order processing experience preferred.

  • Excellent verbal and written communication skills.

  • Strong attention to detail and organizational skills.

  • Ability to prioritize multiple tasks in a fast-paced environment.

  • Proficiency with Microsoft Outlook, Excel, and Word.

  • Mechanical aptitude is a plus but not required.

  • Experience with AS400 or other ERP systems is a plus.

  • Reliable, professional, and self-motivated while working remotely.

Apply Today!

If you enjoy helping customers, have strong computer and communication skills, and are looking for a dependable remote opportunity, we'd love to hear from you. Apply today!

Please send a copy of your professional resume to:

[email protected]

Or text: 563-663-9119

Keywords: Customer Service Representative, Customer Support Representative, Order Entry Specialist, Data Entry, Administrative Assistant, Customer Support, Order Processing, Remote Customer Service, Office Support, ERP, AS400, Microsoft Office.

Primary Contact

345401

Sedona Staffing

Human Resources,

563-556-3040

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Customer Service

Labor

Mechanic

Sales/Service

Shipping/Warehousing

Skilled Labor Trades

Location

Dubuque, IA

Job Type

Employee

Full/Part

Pay/Salary

0.00

Company ID

352

Job REQ #

58187952

# Positions

0

Start Date

20260730

End Date

20260920

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Sedona Staffing Services

About the Company

Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.

In summary, Sedona specializes in finding the right fit for both job seekers and businesses.

Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.

Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.

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