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Customer Service Rep Entry Level Jobs (NOW HIRING)

AO Globe Life

CSR Entry-Level

Jacksonville, FL · On-site

$14.75 - $20.25/hr

Provide high-quality customer service and build long-term client relationships * Participate in regular training sessions, mentorship programs, and professional development opportunities ...

Globe Life American Income Division

CSR Entry-Level

$16.50 - $22.25/hr

Provide high-quality customer service and build long-term client relationships * Participate in regular training sessions, mentorship programs, and professional development opportunities ...

RP MARKETING & CO

Be Seen First

Customer Sales Representative - Entry Level CSR

Foxboro, MA · On-site

$45K - $55K/yr

... Service Experience - Professional demeanor - organized and reliable - Ability to Learn and Apply ... Entry Level Opportunity with Management Goals - 2 or 4 year degree preferred but not required ...

Globe Life American Income Division

CSR Entry-Level Remote

$16.50 - $22.25/hr

Candidates with backgrounds in customer service, consulting, or sales (helpful but not required) * Growth-oriented individuals who value mentorship and coaching Requirements * Authorized to work in ...

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Customer Service Rep Entry Level information

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How much do customer service rep entry level jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service rep entry level in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service rep entry level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What are the key skills and qualifications needed to thrive as a customer service rep entry level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

How do I become a customer service representative entry level with no experience?

To become an entry-level customer service representative with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Highlight any transferable skills from other roles or activities in your resume and be prepared to demonstrate a positive attitude and willingness to learn during interviews.

How to get into customer service with no experience?

Entry-level customer service representative roles often do not require prior experience; instead, employers look for strong communication skills, a positive attitude, and the ability to handle customer interactions. Gaining relevant skills through online courses, volunteering, or internships can improve your chances, and highlighting soft skills on your resume is important. Familiarity with customer service tools like CRM software can also be beneficial.
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Customer Service Rep Entry Level jobs near you
Infographic showing various Customer Service Rep Entry Level job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Entry Level)

Plano, TX • On-site

DB Roberts
Transportation and Warehousing • 201 - 500 employees
Learn more about DB Robertsexternal

$15.25 - $20.75/hr

Full-time

Posted 24 days ago

Job description

JOB SUMMARY
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts.
A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the DB Roberts experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
  1. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
  2. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
  3. Within the first 90 days, you will need to learn the DB Roberts CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
  4. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
  5. Within the first 6 months, you will need to provide one process improvement idea related to your position.
  6. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.

#LI-hybrid
EDUCATION/EXPERIENCE:
A Customer Service Representative needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.
SKILLS AND REQUIREMENTS:
  • To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
  • Must be able to report to assigned office location during scheduled in-office workdays.
  • Excellent interpersonal and communication skills.
  • Advanced knowledge of Excel, Outlook, and Word.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Excellent phone etiquette.
  • Strong organization and ability to multi-task.

PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
WORKING CONDITIONS:
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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