Mayaguez, PR · Remote
$15.50/hr
... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ... through transformational solutions to reimagine business processes and deliver increased efficiency ...
Mayaguez, PR · Remote
$15.50/hr
... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ... through transformational solutions to reimagine business processes and deliver increased efficiency ...
$13 - $13.50/hr
As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask ...
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$13 - $13.50/hr
As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask ...
PR · On-site
... Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle ... on customer's vehicle, require authorization of customers before conducting work, ensure ...
PR · On-site
... Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle ... on customer's vehicle, require authorization of customers before conducting work, ensure ...
Carolina, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
Carolina, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
Dorado, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
Dorado, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
Dorado, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
Dorado, PR · On-site
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...
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Guaynabo, PR · On-site
$12 - $13.50/hr
We are hiring immediately for a Customer Service Representative! This is a full-time opportunity ... Manage large amounts of inbound and outbound calls in a timely manner * Identify customer needs ...
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Guaynabo, PR · On-site
$12 - $13.50/hr
We are hiring immediately for a Customer Service Representative! This is a full-time opportunity ... Manage large amounts of inbound and outbound calls in a timely manner * Identify customer needs ...
Bayamon, PR · On-site
$14 - $17.50/hr
Are you passionate about customer service? Join our Team, we have several Associate, Retail ... Ensures and promotes that all transactions and inquiries are managed within our compliance and ...
Bayamon, PR · On-site
$14 - $17.50/hr
Are you passionate about customer service? Join our Team, we have several Associate, Retail ... Ensures and promotes that all transactions and inquiries are managed within our compliance and ...
Bayamon, PR · On-site
$14 - $17.50/hr
Are you passionate about customer service? Join our Team, we have several Associate, Retail ... Ensures and promotes that all transactions and inquiries are managed within our compliance and ...
Bayamon, PR · On-site
$14 - $17.50/hr
Are you passionate about customer service? Join our Team, we have several Associate, Retail ... Ensures and promotes that all transactions and inquiries are managed within our compliance and ...
$12.75 - $16.50/hr
The Logistics & Customer Service Coordinator will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing ...
$12.75 - $16.50/hr
The Logistics & Customer Service Coordinator will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing ...
Cayey, PR · On-site
$10.50 - $11.50/hr
Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ... Immediately notify the Supervisor or Store Manager of any customer situation requiring additional ...
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Cayey, PR · On-site
$10.50 - $11.50/hr
Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ... Immediately notify the Supervisor or Store Manager of any customer situation requiring additional ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
The most popular types of Customer Service jobs in Puerto Rico are:
The top searched job categories for Customer Service Manager jobs in Puerto Rico are:
Cities in Puerto Rico with the most Customer Service Manager job openings:
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 72 rated call and contact centers
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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