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Customer Service Manager Jobs in Santa Isabel, PR

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

Burlington

Operations/Service Manager III

Ponce, PR

$22.60 - $30.15/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ... Immediately notify the Supervisor or Store Manager of any customer situation requiring additional ...

New

Walgreens

Customer Service Associate - Temporary

Caguas, PR · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Penuelas, PR · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Caguas, PR · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Saks OFF 5TH

Customer Experience Lead

Ponce, PR · On-site

You will enhance selling and service standards by creating a friendly environment, responding to ... Collaborate with store management team to organize marketing and promotional campaigns, and to ...

Burlington

Retail Store Management

Cayey, PR

$67K - $90K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... You will lead your team by example, demonstrating how to deliver excellent customer service with a ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Santa Isabel, PR

Customer Service Manager information

See Santa Isabel, PR salary details

$22.1K

$52.3K

$91.1K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Santa Isabel, PR is $52,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Santa Isabel, PR?

The most popular types of Customer Service jobs in Santa Isabel, PR are:

What cities near Santa Isabel, PR are hiring for Customer Service Manager jobs?

Cities near Santa Isabel, PR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Santa Isabel, PR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,295 per year, or $25.1 per hour.

Customer Service Specialist

Tetra Tech, Inc.

Ponce, PR • On-site

$15 - $17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Respond to inbound telephone calls, emails, and other approved communication channels.

  • Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document requests, and follow-up activities.

  • Explain program eligibility, application processes, documentation requirements, case status, and next steps.

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

404th of 452 rated engineering

Job description

The Opportunity:
Tetra Tech is seeking a motivated and customer-focused Customer Service Specialist to join our team in Ponce, Puerto Rico. As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent communication skills, sound judgment, attention to detail, and a strong commitment to providing outstanding customer service while supporting programs that strengthen Puerto Rico's communities.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential - join us to advance your career while leaving a lasting legacy.
Position Summary:
The Customer Service Specialist serves as the primary point of contact for applicants and participants of the CDBG-DR/MIT R3-BRR, SFM, Resurge, and CEWRI-CI Programs. The position provides exceptional customer service through inbound and outbound communications, applicant support, documentation, outreach, and accurate dissemination of program information while complying with Program Guidelines, SOPs, HUD requirements, and PRDOH standards.
Essential Job Functions:
The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Respond to inbound telephone calls, emails, and other approved communication channels.
  • Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document requests, and follow-up activities.
  • Explain program eligibility, application processes, documentation requirements, case status, and next steps.
  • Guide applicants through the application process and maintain continuous communication throughout the life of the case.
  • Provide monthly status updates to active applicants when required.
  • Receive, document, and resolve or escalate applicant complaints.
  • Receive and document warranty inquiries and coordinate follow-up with the appropriate program staff.
  • Provide information regarding reconsiderations, Reasonable Accommodation Requests (RAR), Optional Relocation Assistance (ORA), and other program services.
  • Document all applicant interactions accurately in the designated case management system.
  • Protect Personally Identifiable Information (PII) and maintain confidentiality.
  • Participate in outreach campaigns and mass communications as directed.
  • Meet customer service, productivity, quality assurance, attendance, and documentation standards.
  • Participate in required meetings, coaching sessions, and training.
  • Perform other duties as assigned.

Required Qualifications:
  • High school diploma or equivalent required.
  • One (1) year or more of customer service or call center experience.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong computer proficiency, including Microsoft Office applications and data entry.
  • Ability to multitask and perform effectively in a fast-paced, metrics-driven environment.
  • Strong organizational, interpersonal, and problem-solving skills.

Preferred Qualifications:
  • Experience supporting government-funded, disaster recovery, housing, infrastructure, community development, or environmental programs.

Physical Requirements:
  • All candidates must be in Puerto Rico to be considered for the position.

Work Environment / Environmental Factors:
Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.
Compensation:
The hourly rate for this position is $15 - $17 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.
Additional Information:
  • Employment Type: Full-time
  • Work Schedule: Monday-Friday, 8AM-5PM (no expected overtime)
  • Travel Requirements: None
  • Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.

What Tetra Tech employees say

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About Tetra Tech

Sourced by ZipRecruiter

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees-21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Industry

Civil engineering construction and environmental consulting services

Company size

10,000+ Employees

Headquarters location

Pasadena, CA, US

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