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Customer Service Manager Jobs in Santa Isabel, PR

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule 13. Proven ability to motivate cross functional teams ...

O'Reilly Auto Parts

Retail Service Specialist

Ponce, PR · On-site

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Santa Isabel, PR

Customer Service Manager information

See Santa Isabel, PR salary details

$22.1K

$52.3K

$91.1K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Santa Isabel, PR is $52,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Santa Isabel, PR?

The most popular types of Customer Service jobs in Santa Isabel, PR are:

What cities near Santa Isabel, PR are hiring for Customer Service Manager jobs?

Cities near Santa Isabel, PR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Santa Isabel, PR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,295 per year, or $25.1 per hour.

Customer Success Associate Manager

C-Axis

Caguas, PR • On-site

Full-time

Re-posted 27 days ago

Job description

Essential Duties and Responsibilities:

1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans

2. Builds team ownership and commitment to program plans

3. Responsible for leadership of product development programs and related work stream activities for products

4. The scope of programs includes all product support activities from Quote to the end of programs life

5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level

6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team

7. Generally is the first and main point of contact for the customer

8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of

9. Manage and lead the customer's large, complex projects/programs

10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents

11. Manages the internal team's roles and responsibilities

12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule

13. Proven ability to motivate cross functional teams which do not report to you to achieve success

14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness

15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members

16. Mentors other Project/Program Managers to help further develop their skills and advance

17. Mentors team members to help them improve their communication, become stronger technically, and become leaders

18. Work as part of a team or independently with no supervision necessary

19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep

20. Leads all phase and business reviews

21. To fulfil these responsibilities, associates are required to have various sales skills,

22. Other responsibilities may be assigned, as needed.

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About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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