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Customer Service Manager Jobs in Puerto Rico (NOW HIRING)

Walgreens

Customer Service Associate

San Juan, PR · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dorado, PR · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Burlington

Operations/Service Manager II

Guaynabo, PR · On-site

$22.05 - $30.45/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager III

Fajardo, PR · On-site

$21.50 - $28.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager III

Ponce, PR · On-site

$22.60 - $30.15/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting ... Assists the Supervisor, Manager, Director in meetings, preparation of reports, audits or any other ...

Burlington

Operations/Service Manager IV

Carolina, PR · On-site

$24.30 - $32.40/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager III

Santa Isabel, PR · On-site

$23.75 - $31.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager V

Mayaguez, PR · On-site

$24.85 - $33.10/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager II

Guaynabo, PR · On-site

$20 - $26.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$15.50/hr

... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ... through transformational solutions to reimagine business processes and deliver increased efficiency ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

The Opportunity This position works out of our Arecibo location in the CRM division at first shift ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the ...

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Customer Service Manager information

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Puerto Rico?

The most popular types of Customer Service jobs in Puerto Rico are:

What job categories do people searching Customer Service Manager jobs in Puerto Rico look for?

The top searched job categories for Customer Service Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Service Manager jobs?

Cities in Puerto Rico with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service Representative

Sun West Mortgage-Since 1980

Guaynabo, PR • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Sun West is a nationwide full-service mortgage seller /servicer with over 42 years of experience. As one of the fastest growing mortgage bankers we provide exceptional service, technology, and product innovation. Sun West has set the mark in the Mortgage industry as one of the leading company’s offering a full product set including Conventional, Jumbo, FHA, VA, 203K, single close construction, Reverse Mortgages, Non QM, Investor Loans and other specialty products.

We are looking for people who learn quickly, multitask, have the ability to disseminate technical information and communicate it to homeowners.

  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent time management skills.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information.
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Bilingual / Fluent English - required
  • Demonstrate excellence in internal/external customer service.
  • Excellent verbal and written communication.
  • Ability to comprehend and follow directions.
  • Strong attention to detail.
  • Customer service focused.
  • Proven experience with listening and eliciting information effectively.
  • Demonstrated excellent verbal and written communications skills.
  • Strong PC skills including ability to troubleshoot common problems.

Company Description

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. The company and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, marital status, or any other factor prohibited by federal, state, provincial, and municipal laws.