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Customer Service Manager Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

New

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

New

Matthey

Regional Customer Service Manager

Taylor, MI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regional Customer Service Manager Location: Devon, PA / Smithfield, PA / Queretaro, Mexico At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you'lljoin a world leader ...

Safeway Auto Service

Service Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Cadillac, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You just found it. Job Overview Manage the Customer Service personnel and department. Job Responsibilities and Essential Duties : * Manage all CS activity against CS 4 hour Service Level Agreement

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You just found it. Job Overview Manage the Customer Service personnel and department. Job Responsibilities and Essential Duties : * Manage all CS activity against CS 4 hour Service Level Agreement

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Michigan

Customer Service Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Michigan?

The most popular types of Customer Service jobs in Michigan are:

What are popular job titles related to Customer Service Manager jobs in Michigan?

For Customer Service Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Michigan look for?

The top searched job categories for Customer Service Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Manager jobs?

Cities in Michigan with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Assistant Customer Service Manager

Nino Salvaggio International Marketplace

Livonia, MI • On-site

$45K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Nino Salvaggio rating

6.0

Company rating: 6.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Responsive recruiter
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Livonia location. that is coming soon. Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.
RESPONSIBILITIES:
  • Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
  • Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
  • Place primary importance on delivering superior customer service.
  • Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
  • Operate cash register when needed.
  • Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
  • Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
  • Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
  • Other duties as assigned.

QUALIFICATIONS:
  • High school diploma or GED, required.
  • Previous cash handling experience, required.
  • Previous customer service experience, required.
  • Previous management experience, preferred.
  • Must be able to work early mornings, nights and weekends.
  • Must have reliable transportation.

BENEFITS:
  • Health
  • Dental
  • Vision
  • Short term disability
  • Accident
  • Hospitalization
  • Critical illness
  • Cancer
  • Life insurance
  • Flexible spending
  • Education reimbursement
  • 401K match
  • Employee discount
  • Company paid life insurance policy
  • Company paid LTD policy

This is an hourly position that averages 45-50 hours per week.
If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.
EOE
Compensation: $45,000.00 - $57,000.00 per year
Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's Family. From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day.
So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's.
Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.

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