One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
Manager - Customer Service
Roseville, MI · On-site
One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
Manager - Customer Service
Roseville, MI · On-site
One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
Manager - Customer Service
Roseville, MI · On-site
One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
Manager - Customer Service
Roseville, MI · On-site
One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for ...
We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for ...
Service Manager
Roseville, MI · On-site
With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains ... The Service Manager plays a pivotal role in overseeing the daily operations of the service ...
Quick apply
Service Manager
Roseville, MI · On-site
With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains ... The Service Manager plays a pivotal role in overseeing the daily operations of the service ...
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
Retirement
PTO
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
Retirement
PTO
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Customer Service Manager - State Farm Agent Team Member
Canton, MI · On-site
$35K - $50K/yr
PTO
As a Customer Service Manager with State Farm Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Canton, MI · On-site
$35K - $50K/yr
PTO
As a Customer Service Manager with State Farm Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to ...
Service Manager
$60K/yr
Retirement
PTO
The Service Manager works closely with customers, technicians, and ownership to ensure that service calls are scheduled efficiently, parts are ordered promptly, and jobs are completed accurately and ...
Quick apply
Service Manager
$60K/yr
Retirement
PTO
The Service Manager works closely with customers, technicians, and ownership to ensure that service calls are scheduled efficiently, parts are ordered promptly, and jobs are completed accurately and ...
Service Manager
Traverse City, MI · On-site
Retirement
Summary: The Service Manager will be responsible for the complete operation of the Service ... Respond to customer concerns. * Plan and prepare work schedules and assign employees to specific ...
Service Manager
Traverse City, MI · On-site
Retirement
Summary: The Service Manager will be responsible for the complete operation of the Service ... Respond to customer concerns. * Plan and prepare work schedules and assign employees to specific ...
Customer Service Specialist
Niles, MI · On-site
$15.50 - $20.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position provides direct support to the Customer Service Manager in the ongoing development and service of existing and prospective Spartan Tool Customers. The Position - Customer Service ...
Customer Service Specialist
Niles, MI · On-site
$15.50 - $20.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position provides direct support to the Customer Service Manager in the ongoing development and service of existing and prospective Spartan Tool Customers. The Position - Customer Service ...
Customer Service Representative (CSR)
Traverse City, MI · On-site
$24/hr
Medical
Retirement
PTO
Service Manager * All Managing Partners Job Responsibilities * Managing customer database * Answer phones and respond to customer requests * Schedule product deliveries * Schedule service calls
Customer Service Representative (CSR)
Traverse City, MI · On-site
$24/hr
Medical
Retirement
PTO
Service Manager * All Managing Partners Job Responsibilities * Managing customer database * Answer phones and respond to customer requests * Schedule product deliveries * Schedule service calls
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Midland, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Midland, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Linwood, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Linwood, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Bay City, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Bay City, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Chesaning, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Chesaning, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
Medical
Life
Retirement
PTO
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
Medical
Life
Retirement
PTO
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Service Manager
Grand Rapids, MI · On-site
$55K - $80K/yr
Medical
Dental
PTO
The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy ...
Quick apply
Service Manager
Grand Rapids, MI · On-site
$55K - $80K/yr
Medical
Dental
PTO
The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy ...
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Service Manager
Saginaw, MI · On-site
Medical
Dental
Vision
Life
Retirement
Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...
Customer Service Manager information
See Michigan salary details
$21.4K - $27.4K
5% of jobs
$27.4K - $33.5K
14% of jobs
$35.8K is the 25th percentile. Wages below this are outliers.
$33.5K - $39.5K
16% of jobs
The median wage is $45K / yr.
$39.5K - $45.6K
17% of jobs
$45.6K - $51.7K
12% of jobs
$51.7K - $57.7K
9% of jobs
$59.1K is the 75th percentile. Wages above this are outliers.
$57.7K - $63.8K
11% of jobs
$63.8K - $69.8K
6% of jobs
$69.8K - $75.9K
5% of jobs
$75.9K - $82K
2% of jobs
$82K - $88K
3% of jobs
$21.4K
$50.6K
$88K
How much do customer service manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for customer service manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Michigan?
The most popular types of Customer Service jobs in Michigan are:
What are popular job titles related to Customer Service Manager jobs in Michigan?
For Customer Service Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Michigan look for?
The top searched job categories for Customer Service Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Manager jobs?
Cities in Michigan with the most Customer Service Manager job openings:
Meijer rating
6.2
Based on 1,643 frontline employees who took The Breakroom Quiz
20th of 39 rated national retailers
Job description
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.What You'll be Doing:
- Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
- Responsible for staffing, selection and hiring to achieve staffing needs.
- Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
- Documents and applies disciplinary actions and makes recommendations concerning discharge.
- Responsible for P&L, achieving sales and maintaining shrink for the department.
- Models exceptional, fast and friendly customer service.
- Communicates the Meijer Friendly Initiative in all team meetings and conversations.
- Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
- Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Communicates the Meijer Friendly Initiative in all team meetings and conversations.
- Promotes a safe work environment.
- Reliable and consistent attendance required.
- Performs other duties as assigned.
What You Bring with You (Qualifications):
- High school diploma or its equivalent required.
- 2-3 years of related retail experience.
- One year of management experience.
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
- Demonstrated ability to resolve conflict and by addressing root cause issues.
- Demonstrated ability to manage multiple tasks.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
- Demonstrated ability to lead an organization that practices working safely at all times
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
- Successful completion of all required certifications.
About Meijer
Sourced by ZipRecruiter
Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Grand Rapids, MI, US