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Customer Sales And Service Representative Jobs (NOW HIRING)

MRC Global

Sales & Service Representative

Appleton, WI · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value ...

MRC Global

Sales & Service Representative

Augusta, GA · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value ...

MRC Global

Sales & Service Representative

Charlotte, NC · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value ...

MRC Global

Sales & Service Representative

Benicia, CA · On-site

$24.50 - $28/hr

  • Medical

  • Retirement

  • PTO

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value ...

MRC Global

Sales & Service Representative

Tulsa, OK · On-site

Respond to customer requests for quotes by sourcing products from the Company's existing inventory orpurchasingthem externally. * Build quotes that simultaneously create value for the customer and ...

MRC Global

Sales & Service Representative

La Porte, TX · On-site

Respond to customer requests for quotes by sourcing products from the Company's existing inventory orpurchasingthem externally. * Build quotes that simultaneously create value for the customer and ...

MRC Global

Sales & Service Representative

Bellingham, MA

$24.50 - $28/hr

  • Medical

  • Retirement

  • PTO

The Sales & Service Representative plays a critical role in maximizing value for customers while ... driving MRC Global strategies for safety, gross margin growth, and financial/operational ...

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Customer Sales And Service Representative information

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How much do customer sales and service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer sales and service representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Customer Sales And Service Representative vs Customer Support Specialist?

AspectCustomer Sales And Service RepresentativeCustomer Support Specialist
Primary RoleHandles sales inquiries, processes transactions, and provides customer serviceProvides technical support, troubleshooting, and resolves product or service issues
Required SkillsCommunication, sales techniques, product knowledgeTechnical knowledge, problem-solving, communication
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat
Common CertificationsCustomer service certifications, sales trainingTechnical certifications, product-specific training

While both roles involve assisting customers, the Customer Sales And Service Representative focuses on sales and general customer service, whereas the Customer Support Specialist emphasizes technical support and troubleshooting. Both roles require strong communication skills and often share similar work environments, but their core responsibilities differ based on sales versus technical support focus.

What are some common challenges faced by customer sales and service representatives, and how can they be overcome?

Customer Sales and Service Representatives often encounter challenges such as handling difficult customers, meeting sales targets, and efficiently managing multiple tasks. Overcoming these challenges typically involves developing strong communication and active listening skills, staying patient under pressure, and being adaptable to rapidly changing customer needs. Many organizations provide ongoing training and support, as well as opportunities to collaborate with team members to share best practices, which can greatly aid in managing these demands successfully.

What does a customer sales and service representative do?

A Customer Sales and Service Representative is responsible for assisting customers with their inquiries, processing sales transactions, and resolving any issues related to products or services. They serve as the main point of contact between the company and its customers, providing information, recommendations, and support. Additionally, they may handle complaints, follow up on leads, and ensure customer satisfaction to help drive repeat business and loyalty.

What are the key skills and qualifications needed to thrive as a customer sales and service representative, and why are they important?

To thrive as a Customer Sales and Service Representative, you need strong communication, problem-solving, and sales abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help build trust and rapport with customers. These skills and qualities are vital for delivering excellent service, resolving issues efficiently, and driving customer satisfaction and loyalty.

What cities are hiring for Customer Sales And Service Representative jobs?

Cities with the most Customer Sales And Service Representative job openings:

Who are the top companies hiring for Customer Sales And Service Representative jobs?

The top employers for Customer Sales And Service Representative jobs are:

What states have the most Customer Sales And Service Representative jobs?

States with the most job openings for Customer Sales And Service Representative jobs include:

What are popular job titles related to Customer Sales And Service Representative jobs?

For Customer Sales And Service Representative jobs, the most frequently searched job titles are:

Customer Sales And Service Representative jobs near you
Infographic showing various Customer Sales And Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Sales & Service Representative

MRC Global

Appleton, WI • On-site

Full-time

Re-posted 9 days ago

MRC Global rating

8.6

Company rating: 8.6 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

53rd of 419 rated retail wholesalers

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
  • Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
  • Build quotes that simultaneously create value for the customer and profitability for MRC Global.
  • Identify and actively pursue sales opportunities to contribute to overall sales growth.
  • Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
  • Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
  • Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
  • Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
  • Communicate status proactively with the customer and adjust product sourcing efforts if needed.
  • Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
  • Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
  • Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
  • Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
  • Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
  • Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Required Experience
  • One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
  • OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
  • Must have a current, valid driver's license and acceptable record at all times.

Skills & Abilities
  • Competent in the use of computers and software applications.
  • Ability to communicate and promote ideas and transfer detailed knowledge to others.
  • Ability to effectively present information in one-on-one and small group situations.
  • Attention to detail and work with a sense of urgency.

Working Conditions
  • Frequent driving/traveling.
  • Able to interact with others frequently.
  • Most work is performed at a desk or in front of a computer.
  • Able to sit/stand for long periods of time.
  • For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
  • Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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