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Alterations Customer Service Representative Jobs

dbi

$16.50 - $22.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Akron, OH

$15.25 - $20.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Franklin, TN

$13.25 - $17.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Brea, CA

$16.50 - $22.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Newark, DE

$15.75 - $21.25/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Nashua, NH

$16.25 - $22/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

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How much do alterations customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for alterations customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the 5 skills of a customer service representative?

A customer service representative, including those in alterations services, needs strong communication skills to understand and address customer needs, problem-solving abilities to resolve issues efficiently, patience to handle difficult situations, active listening to ensure accurate understanding, and a positive attitude to create a welcoming environment. Familiarity with customer management tools and a good knowledge of the services offered are also important for success in this role.

What other roles can I work after moving on from customer service?

An Alterations Customer Service Representative can transition into roles such as retail associate, sales associate, or administrative assistant, which utilize communication and customer service skills. Opportunities may also include positions in inventory management or supervisory roles with experience and additional training. Developing skills in sales, organization, and basic computer applications can facilitate career advancement.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or client services executives, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve working in sectors like technology, finance, or healthcare.

How does an Alterations Customer Service Representative typically collaborate with tailors and customers during the alterations process?

An Alterations Customer Service Representative acts as a liaison between customers and the tailoring team. They greet clients, assess their alteration needs, record measurements, and clearly communicate customer preferences and deadlines to the tailors. Throughout the process, they keep clients informed about progress, handle fittings or adjustments, and ensure any concerns are promptly addressed. This collaborative approach helps ensure that garments are altered to customer satisfaction and that timelines are efficiently managed.

How to get hired as a customer service representative?

To get hired as an alterations customer service representative, candidates should have strong communication and customer service skills, experience with tailoring or alterations is a plus, and familiarity with point-of-sale systems can be beneficial. Applying through company websites or job boards, preparing a professional resume highlighting relevant experience, and demonstrating a friendly, helpful attitude during interviews are key steps in the hiring process.

What are Alterations Customer Service Representatives?

Alterations Customer Service Representatives are professionals who assist customers with their clothing alteration needs, typically in retail or tailoring environments. They help customers understand alteration options, take measurements, process orders, and act as liaisons between customers and tailors or seamstresses. Their role involves providing exceptional customer service, ensuring satisfaction with the fit and quality of altered garments, and handling any concerns or requests related to tailoring services. They may also coordinate fittings, manage payments, and maintain records of alterations.

What are the key skills and qualifications needed to thrive as an Alterations Customer Service Representative, and why are they important?

To thrive as an Alterations Customer Service Representative, you need strong customer service abilities, attention to detail, and basic knowledge of garment alterations, often supported by prior retail or tailoring experience. Familiarity with point-of-sale (POS) systems, appointment scheduling software, and garment tracking tools is typically required. Excellent communication, patience, and problem-solving skills help you address customer needs and resolve concerns effectively. These competencies ensure accurate service, customer satisfaction, and smooth coordination between clients and alteration staff.
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Alterations Customer Service Representative jobs near you
Infographic showing various Alterations Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Alterations Customer Service Representative

Alterations Customer Service Representative

dbi

$16.50 - $22.50/hr

Other

Posted 8 days ago

Job description

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system

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