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Customer Relationship Management Jobs (NOW HIRING)

Anaheim Ducks

CRM Analyst

Anaheim, CA · On-site

The CRM Analyst role involves leading CRM initiatives across various sales and service operations, focusing on data analysis and optimization of the Salesforce CRM system to enhance customer ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site +1

$110K - $120K/yr

FabFitFun is seeking a strategic and execution-focused CRM Manager to join our Marketing team. Reporting to the VP, Lifecycle Marketing, this role will drive campaign planning, testing, and ...

Svsu

CRM Specialist

Campus, IL · On-site

The CRM Specialist serves Enrollment Management Departments such as Graduate Admissions and International Admissions in the evaluation, implementation, and maintenance of the Customer Relationship ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

FabFitFun is seeking a strategic and execution-focused CRM Manager to join our Marketing team. Reporting to the VP, Lifecycle Marketing, this role will drive campaign planning, testing, and ...

Universities of Wisconsin

CRM Administrator

Kenosha, WI · On-site

$55K - $60K/yr

Position Title: CRM Administrator Job Category: Academic Staff Employment Type: Regular Job Profile: Application Administrator II Job Duties: Reporting to the Director of Admissions, the CRM ...

Refresco

CRM Administrator

Tampa, FL · On-site

In this role, you'll ensure the CRM runs smoothly, empower teams with accurate data, and help drive better customer engagement through thoughtful configuration, reporting, and process improvements.

COMPASSUS

CRM Administrator

Brentwood, TN

Compassus Job Summary The Customer Relationship Management Administrator is the primary owner of the company's Customer Relationship Management platform and integrated business intelligence tools.

Starz

CRM Analyst

Santa Monica, CA

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Colgate-Palmolive Company

CRM Specialist

Scottsdale, AZ · On-site

$96K - $137K/yr

The CRM Specialist will own the end-to-end loyalty experience for the US market to build brand love and engagement. This vital role will create a persistent customer-first mentality across physical ...

Syntricate Technologies

SAP CRM

Phoenix, AZ · On-site

Position-SAP CRM Duration-Contract Location- Phoenix, AZ JD * SAP Customer Relationship Management (CRM) : Service * 6-8 Years of experience Regards, Pallavi Verma Sr. Technical Recruiter ...

Creighton University

CRM Developer

Omaha, NE

The CRM Developer is responsible for designing, developing, implementing, and supporting delivered and customized solutions within Creighton University's CRM (Salesforce) platform. The CRM Developer ...

City of New York

CRM Developer

Manhattan, NY · On-site

$125K - $150K/yr

The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and ...

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Customer Relationship Management information

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How much do customer relationship management jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Management (CRM) role can be stressful due to the need to meet client expectations, handle multiple accounts, and resolve issues promptly. The job often requires strong communication skills, organization, and the ability to manage pressure during busy periods or challenging situations.

What are some common challenges faced by professionals in Customer Relationship Management roles, and how can they be addressed?

Customer Relationship Management (CRM) professionals often encounter challenges such as managing large volumes of customer data, ensuring data accuracy, and maintaining personalized communication at scale. Additionally, aligning CRM strategies with evolving customer expectations and coordinating across sales, marketing, and support teams can be complex. Addressing these challenges typically involves regular data audits, leveraging automation tools for segmentation and communication, and fostering strong interdepartmental collaboration to ensure a seamless customer experience.

What is the role of a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service, and use CRM tools to track interactions and resolve issues efficiently.

What is Customer Relationship Management (CRM)?

Customer Relationship Management (CRM) refers to strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems help organizations streamline processes, organize information, and ensure that all customer interactions are tracked and managed efficiently. This enables businesses to better understand customer needs and provide more personalized service.

What are the key skills and qualifications needed to thrive in Customer Relationship Management, and why are they important?

To excel in Customer Relationship Management (CRM), you need strong interpersonal skills, analytical thinking, and a background in sales, marketing, or business administration. Familiarity with CRM platforms like Salesforce or HubSpot, and relevant certifications, are highly valuable. Exceptional communication, problem-solving abilities, and a customer-centric mindset help professionals build lasting relationships and resolve issues effectively. These skills and tools are essential for driving customer satisfaction, loyalty, and business growth.

What is the work of customer relationship management?

Customer Relationship Management (CRM) involves managing a company's interactions with current and potential customers using specialized software and strategies. The role includes maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts to foster long-term relationships.

What does a CRM manager make?

A CRM manager typically earns between $60,000 and $120,000 annually, depending on experience, location, and company size. They are responsible for managing customer data, developing strategies to improve customer relationships, and often use CRM software like Salesforce or HubSpot.

What do customer relationship managers do?

Customer relationship managers oversee a company's interactions with current and potential customers to improve satisfaction and loyalty. They analyze customer data, develop strategies to enhance relationships, and often use CRM software to track communication and sales activities. Strong communication, problem-solving skills, and knowledge of CRM tools are essential for this role.

What is a customer relationship management job?

A customer relationship management (CRM) job involves managing a company's interactions with current and potential customers using CRM software and strategies. Roles often include maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts. Strong communication skills and knowledge of CRM tools like Salesforce or HubSpot are typically required.

What is the difference between Customer Relationship Management vs Customer Service Representative?

AspectCustomer Relationship ManagementCustomer Service Representative
Primary RoleDeveloping and maintaining long-term customer relationships, analyzing customer data, and implementing strategies to enhance customer loyalty.Handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction.
Required SkillsCRM software proficiency, communication, data analysis, strategic thinkingCommunication, problem-solving, product knowledge, interpersonal skills
Work EnvironmentOffice-based, often involving CRM systems and data analysis toolsCall centers, retail, or office settings with direct customer interaction
Common Employer TypesRetail, finance, technology companiesRetail stores, service providers, telecom companies

While both roles focus on customer interactions, Customer Relationship Management involves strategic planning and data analysis to foster long-term loyalty, whereas Customer Service Representatives primarily handle immediate customer issues and support. Understanding these differences helps in choosing the right career path or job focus within customer-centric industries.

More about Customer Relationship Management jobs
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What are the most commonly searched types of Customer Relationship Management jobs? The most popular types of Customer Relationship Management jobs are:
What states have the most Customer Relationship Management jobs? States with the most job openings for Customer Relationship Management jobs include:
What job categories do people searching Customer Relationship Management jobs look for? The top searched job categories for Customer Relationship Management jobs are:
Customer Relationship Management jobs near you
Infographic showing various Customer Relationship Management job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 49% Part Time, and 5% Contract. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CRM Analyst

CRM Analyst

Anaheim Ducks

Anaheim, CA • On-site

Full-time

Posted yesterday

Job description

Job Summary:
Anaheim Ducks Hockey Club, LLC is dedicated to creating enriching experiences in the community through live entertainment and sports. The CRM Analyst role involves leading CRM initiatives across various sales and service operations, focusing on data analysis and optimization of the Salesforce CRM system to enhance customer engagement and drive revenue.
Responsibilities:
• Work closely with the OCSE CRM Product Owner to maintain and optimize the CRM system, Salesforce, to provide a practical and customized user experience for Anaheim Ducks CRM users
• Monitor and maintain customer data quality and data hygiene, and provide database quality control
• Analyze fan, ticketing, and customer behavior data to identify trends and revenue opportunities
• Develop audience segmentation strategies for season ticket members, partial plan holders, single-game buyers, premium clients, sponsors, and prospect
• Monitor customer lifecycle metrics, including acquisition, retention, renewal, engagement, and churn
• Create dashboards and reports that track key business performance indicators such as renewal rates, lead conversion rates, attendance metrics, and related measures
• Identify and address data inconsistencies across platforms
• Lead sales campaign tracking, creation of sales leads, scrubbing, distribution, and upsell opportunities
• Measure campaign performance and provide recommendations for optimization
• Support lead scoring models and customer propensity analyses
• Provide insights on ticket purchasing behavior, attendance patterns, and fan engagement
• Analyze information needs of multiple users to assist in report specifications
• Support database applications, including procedures, modules, functions, automated events, and customized forms and reports as needed
• Investigate and resolve data and reporting inconsistencies
• Develop and implement workflows, data entry, collection, and reporting procedures
• Analyze fan-related data as it relates to demographics, psychographics, behavior, and historical trends
• Facilitate customer data acquisition from a variety of data sources and integrate it into a defined customer journey
• Troubleshoot CRM-related issues and work with users to ensure systems meet individual team needs
• Provide dashboard creation support as needed for the enterprise sports vertical, including the San Diego Gulls
• Assist with campaign management for the San Diego Gulls
• Provide general CRM-related support for the San Diego Gulls as needed
• Perform ad hoc analysis as needed
• Perform other duties as assigned
Qualifications:
Required:
• Bachelor’s degree, preferably in Business, Mathematics, Statistics, Information Systems, or a related field
• At least 3–4 years of experience working with a CRM system, preferably Salesforce
• At least 2 years of experience working with complex databases, troubleshooting problems, analyzing information and data, designing queries and reports, and creating operational policies and procedures preferred
• Experience with Power BI as a data visualization tool
• Experience working in a data warehouse environment and/or with relational databases
• Python experience is a plus
• Elevated knowledge of document management processes and software
• Complete understanding of how to create, implement, and maintain data file structures
• Strong SQL skills for data extraction and analysis
• Strong quantitative and statistical modeling skills with the ability to translate findings to all levels of the organization
• Strong organizational, time management, and project management skills with a demonstrated ability to work both independently and within a team environment
• Strong written and oral presentation skills
• Strong problem-solving, communication, and negotiation skills
• Able to meet deadlines without compromising accuracy, product quality, or attention to detail
Company:
Anaheim Ducks is a sports company specializing in Ice hockey, Family entertainment, Group outings, and Youth events. Founded in 1993, the company is headquartered in Anaheim, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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