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Customer Relationship Management Manager Jobs (NOW HIRING)

Diptyque

CRM Manager

New York, NY · On-site

Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this role ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...

Colgate-Palmolive Company

CRM Manager

New York, NY · On-site

$96K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

Forbes Advisor

CRM Manager (Remote)

Wilmington, DE · On-site +1

We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class CRM Manager to own lifecycle marketing across one or two of our verticals. This is a hands-on role for a ...

Five Below

Manager, CRM

Philadelphia, PA · On-site

  • Medical

Partner with Head of CRM to develop a Lifecycle marketing strategy and bring it to life * Use web triggers and customer lifecycle triggers to execute a lifecycle marketing program * Iterate execution ...

Turning Point Action

HubSpot CRM Specialist

Phoenix, AZ · On-site

Up to date self-development within all social media, Hubspot, Google Tag Manager and Go High Level ... Experience in campaign data analytics and CRM management. * Degree in data or computer science or ...

Champion Home Builders

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

CRM Administrator - Titan Factory Direct Location: San Antonio, TX (On-site with future hybrid potential) Salary: $45,000-$55,000 per year + full benefits including 401(k) About the Role Titan ...

Port

CRM Admin

Boston, MA · On-site +1

About the Role We're looking for a hands-on, detail-oriented CRM Administrator to keep our business systems running smoothly and support the teams that rely on them every day. This is an execution ...

Mattel

Sr CRM Coordinator

El Segundo, CA

... Manager to support Digital Merchandising, Creative, Global Brand and National Account teams to ... Learn CRM best practices and be a spokesperson with our partners to ensure these practices are ...

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$140.5K

How much do customer relationship management manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer relationship management manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a customer relationship management manager do?

A customer relationship management (CRM) manager oversees strategies and systems to improve customer engagement and retention. They analyze customer data, coordinate marketing efforts, and utilize CRM software to build strong customer relationships and support sales goals.

What is the difference between Customer Relationship Management Manager vs Customer Service Manager?

AspectCustomer Relationship Management ManagerCustomer Service Manager
Primary FocusDeveloping and implementing CRM strategies to enhance customer loyaltyOverseeing customer support operations and resolving service issues
Required SkillsCRM software proficiency, data analysis, marketing collaborationCommunication skills, conflict resolution, team management
Work EnvironmentMarketing, sales, and data-driven departmentsCustomer support centers, call centers, service teams
Common CertificationsCRM certifications, marketing or sales certificationsCustomer service certifications, leadership training

The Customer Relationship Management Manager focuses on building long-term customer relationships through strategic CRM initiatives, while the Customer Service Manager concentrates on managing day-to-day customer support and resolving issues. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What cities are hiring for Customer Relationship Management Manager jobs?

Cities with the most Customer Relationship Management Manager job openings:

What are the most commonly searched types of Customer Relationship Management jobs?

The most popular types of Customer Relationship Management jobs are:

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Customer Relationship Management Manager jobs near you

CRM Manager

Diptyque

New York, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Diptyque is a Luxury Fragrance House that has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris' 5th arrondissement at 34 Boulevard Saint Germain.
Role Description
We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this role is responsible for developing and executing lifecycle marketing strategies that drive client acquisition, engagement, loyalty, and lifetime value.
This role reports to the CRM Director and partners closely with the CRM Manager, Insights & Analytics, the Ecommerce and Digital team, Marketing team, and Sales team.
The ideal candidate is both a strategic thinker and a hands-on operator who thrives in a fast-paced environment. This person will oversee day-to-day CRM execution while helping shape the long-term roadmap for client communications, personalization, and lifecycle marketing.
This role requires a strong global collaborator who can amplify the global marketing strategy at a local market level through close partnership with Global CRM and Digital teams. The ideal candidate brings exceptional attention to detail, strong cross-functional communication skills, and the ability to build trust with global counterparts to ensure best-in-class execution across all client touchpoints.
The CRM Manager will own the execution and optimization of CRM programs and technology partnerships, including Imagino (ESP), Wunderkind, Splash, and Movable Ink, ensuring optimal client experiences and revenue-driving lifecycle campaigns.
Key Responsibilities
CRM Strategy & Lifecycle Management
  • Lead the development, execution, and optimization of lifecycle marketing campaigns across Email and SMS aligned to global strategy, Americas business goals, and revenue targets.

  • Translate data-driven client insights and campaign performance into actionable CRM strategies that improve engagement, retention, conversion, and lifetime value.

  • Design client journeys that move clients from acquisition to repeat purchasers to loyalty.

  • Partner with the CRM Director on segmentation strategy, audience architecture, personalization standards, and lifecycle roadmap planning.

  • Optimize local CRM initiatives while maintaining alignment with global strategy and brand standards (including Welcome and Birthday trigger programs)

  • Maintain and execute the CRM communication calendar across Email and SMS, including batch campaigns, triggered journeys, and automated lifecycle flows.

  • Collaborate closely with Retail, Digital, Demand Planning, and Client Experience teams to ensure the contact strategy remains agile, locally relevant, and aligned with evolving business priorities.

Channel Execution & CRM Technology
  • Manage day-to-day execution within Diptyque's marketing tech stack (global and local architecture), including deployment, testing, QA, optimization, and troubleshooting.

  • Own SMS campaign management and optimization through Wunderkind.

  • Build, code, test, and deploy Email campaigns with a strong emphasis on HTML expertise and flawless rendering across devices, inboxes, and client touchpoints.

  • Execute A/B and multivariate testing across segmentation, creative, timing, messaging, personalization, and frequency.

  • Maintain list hygiene and ensure GDPR/CCPA compliance.

Insights, Analytics & Cross-Functional Leadership
  • Partner closely with the CRM Manager, Insights & Analytics, to develop a deep understanding of the Americas client profile and lifecycle behaviors.

  • Analyze and report on CRM KPIs including database growth, deliverability, engagement, conversion, retention, and channel revenue contribution.

  • Act as the primary local CRM voice for Email and SMS channels, partnering with Global CRM, Marketing, Digital, Retail, eCommerce, and Client Experience teams.

  • Present performance insights, recommendations, and strategic opportunities to leadership and cross-functional stakeholders.

  • Identify opportunities for CRM innovation, personalization, automation, and client experience enhancements.

Key Requirements
  • 5-8+ years of CRM or lifecycle marketing experience, preferably within luxury, beauty, fashion, or premium consumer brands.

  • Proven experience managing both Email and SMS marketing programs with direct accountability for channel performance and revenue impact.

  • Hands-on experience with enterprise ESP platforms is required.

  • Advanced HTML expertise is required, including the ability to build, edit, troubleshoot, and QA responsive email code independently.

  • Strong understanding of client segmentation, cohort analysis, personalization, lifecycle marketing, and omnichannel retention strategies.

  • Exceptional attention to detail and ability to manage high-volume execution with accuracy and consistency.

  • Strong cross-functional communication and project management skills with experience collaborating across Global, Marketing, Digital, Retail, and Planning teams.

  • Comfortable managing complex calendars and launches.

  • Experience with Google Analytics, Tableau, or similar reporting platforms.

  • Excellent project management, copywriting, organizational, and communication skills.

  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

Core Competencies
  • Strategic and revenue-driven mindset

  • Strong technical and HTML proficiency

  • Data-driven decision making and analytical fluency

  • Exceptional attention to detail

  • Obsessed with understanding client behavior and translating data into action

  • Cross-functional collaboration and leadership

  • Strong client and business acumen

  • Entrepreneurial, proactive, and self-starting approach

Diptyque is committed to diversity in all its forms and considers each application carefully.

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