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Customer Relationship Management Contract Jobs (NOW HIRING)

Sonsoft Inc

Siebel CRM

Milwaukee, WI · On-site

At least 4 years of experience in implementing CRM solutions with a minimum of 2 years in Siebel ... Contract Management, Inventory, Sales, Invoicing & Finance etc. in order to guide large and complex ...

Alay Home Care

CRM

Maple Shade, NJ · Remote

$45K/yr

Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and ...

Staffingine LLC

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast. * Log, track, and help resolve issues across CRM platforms, including ...

krg technology inc

CRM Developer

Redmond, WA

Fulltime / Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to meet a client ...

TEKsystems

CRM Administrator

Overland Park, KS · Hybrid

$43.27 - $57.70/hr

CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve ... Contract to Hire position based out of Overland Park, KS. Pay and Benefits The pay range for this ...

krg technology inc

CRM Developer

Redmond, WA

Redmond, WA Duration: Full Time and Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to ...

krg technology inc

CRM Developer

Redmond, WA

Redmond, WA Duration: Full Time and Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to ...

9Rooftops

CRM Manager

Chicago, IL · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

NexaMotion Group

CRM Administrator

Walton Hills, OH · On-site

The CRM Administrator is the architect and steward of NexaMotion Group's customer and revenue ... Define and defend the field-level contract with data-warehouse engineering and our integration ...

Mondo

Manager, CRM

Atlanta, GA · On-site

$105K - $115K/yr

Apply now: CRM Manager , location is Hybrid (Atlanta, GA) . The start date is ASAP for this permanent position. Job Title: CRM Manager Location-Type: Hybrid (Atlanta, GA) Start Date Is: ASAP Duration:

Stem Xpert

SAP CRM

Santa Clara, CA

SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 ... Installed Base, Service Contract/Service order Management/Warranty Management/Case management ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site +1

FabFitFun is seeking a CRM Manager to join our Marketing team! FabFitFun is more than a subscription box, it's a membership business built around discovery, shopping, and engagement, and CRM sits at ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

FabFitFun is seeking a CRM Manager to join our Marketing team! FabFitFun is more than a subscription box, it's a membership business built around discovery, shopping, and engagement, and CRM sits at ...

Schnabel

CRM Administrator

Sterling, VA · On-site +1

The operations specialist will be responsible for administering and optimizing Followup CRM, supporting executive reporting and dashboards, driving CRM adoption across the company, coordinating ...

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Customer Relationship Management Contract information

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$12

$26

$50

How much do customer relationship management contract jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer relationship management contract in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

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Customer Relationship Management Contract jobs near you

Customer Service Manager/CRM Contract Manager

Ohio Department of Taxation

Cleveland, OH • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Manage the daily operations of the Customer Service Center to ensure efficient and professional customer service.

  • Supervise Customer Service Center staff, including planning, directing work assignments, evaluating performance, and providing training.

  • Serve as the agency's subject matter expert for the CRM system, analyze its functionality, and recommend improvements.

Job description

You are required to submit your resume as an attachment with your online employment application.

What You'll Do:

Responsibilities of the Customer Service Manager/CRM Contract Manager position include but are not limited to:

  • Manages the daily operations of the Customer Service Center ensuring efficient, professional and consistent customer service.

  • Supervises Customer Service Center staff.  Plans, directs, and manages work assignments and work progress. Provides direction, evaluates staff, identifies staff training needs, coaches and trains staff.

  • Develops and maintains Customer Service Center procedures and processes to improve customer service, productivity, response times and overall effectiveness.

  • Ensures customer service provided complies with Ohio Lottery Commission Customer Service Standards.

  • Monitors Customer Service Center performance and operational metrics, identifying trends, service issues and opportunities for improvement.

  • Serves as the agency Customer Relationship Management system (CRM) subject matter expert.

  • Analyzes and evaluates CRM functionality and business processes and recommends improvements to enhance customer service, employee efficiency, reporting and system utilization.

  • Participates in strategic planning and process improvement initiatives involving the Customer Service Center and CRM.

  • Serves as CRM System Contract Manager.

    • Manages the CRM system contract. 

    • Enforces all components of contract.

    • Develops contract monitoring plans.

    • Establishes vendor performance measures and requirements.  Ensures vendor is meeting service level agreements.  Holds vendor accountable and ensures vendor performs according to expectations.  Ensures compliance with contractual requirements and deliverables.  Monitors vendor performance and contractual obligations including service levels, system availability, issue resolution, project milestones and deliverables.

    • Demonstrates deep understanding of and remains up-to-date with contract.

  • Serves as primary agency liaison to CRM system vendor for entire agency.  Coordinates the identification, documentation and resolution of vendor and CRM-related issues and escalates critical issues to senior leadership and vendor representatives when necessary.  Coordinates communications with vendor.  Facilitates ongoing business needs with vendor.  Collaborates with vendor and agency stakeholders to coordinate CRM system enhancements, upgrades, configuration changes and implementation of new functionality. Participates in user acceptance testing.

  • Serves as CRM liaison to agency users, Regional Sales Offices and other Ohio Lottery Offices.  Ensures proper CRM implementation and usage by users.  Facilitates communications between CRM vendor, Customer Service Center, IT staff and other Ohio Lottery Offices to ensure system functionally aligns with operational needs.  Answers questions and resolves issues.  Trains users.

  • Performs other duties and works on special projects as directed.

Official State of Ohio Classification:  Program Administrator 3 (63124)

5 years training or 5 years experience in business administration, management or public administration. 
-Or completion of undergraduate core program in business administration, management or public administration; 36 months training or 36 months experience in supervisory, administrative &/or managerial position. 
-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 months training or 36 months experience in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development. 
-Or 1 year experience as Program Administrator 2, 63123. 
-Or equivalent of Minimum Class Qualifications For Employment noted above. 
Job Skills: Program Management, Computer Literacy, Customer Service, Management, Customer Focus, Leading Others, Responsiveness

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