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Freelance Customer Relationship Management Jobs (NOW HIRING)

24 Seven Talent

CRM Manager (Fashion)

Manhattan, NY · Hybrid

Freelance Location: Hybrid, 2x per week onsite and 3x per week remote We are seeking an experienced CRM Manager to lead customer lifecycle marketing across email, SMS, and retention initiatives for a ...

New

24 Seven Talent

CRM Manager (Fashion)

Manhattan, NY · Hybrid

Freelance Location: Hybrid, 2x per week onsite and 3x per week remote We are seeking an experienced CRM Manager to lead customer lifecycle marketing across email, SMS, and retention initiatives for a ...

New

Alay Home Care

CRM

Brick, NJ · Remote

$45K/yr

Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and ...

BraveView, Inc.

CRM

Alpharetta, GA

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

BraveView, Inc.

CRM

Alpharetta, GA · On-site

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

9Rooftops

CRM Manager

Pittsburgh, PA · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

9Rooftops

CRM Manager

Chicago, IL · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

9Rooftops

CRM Manager

Pittsburgh, PA · On-site

CRM Manager 9Rooftops is seeking a CRM Manager to lead CRM strategy and execution across our client portfolio. In this role, you'll align data-driven marketing with client business goals to drive ...

9Rooftops

CRM Manager

Pittsburgh, PA · On-site

CRM Manager 9Rooftops is seeking a CRM Manager to lead CRM strategy and execution across our client portfolio. In this role, you'll align data-driven marketing with client business goals to drive ...

9Rooftops

CRM Manager

Chicago, IL · Hybrid

$70K/yr

9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...

University of Memphis

CRM Manager

Memphis, TN

The CRM Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system.

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL · On-site

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

Scientific Games

$120 - $150/hr

Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while partnering with ...

Scientific Games

CRM Manager

Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...

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How much do freelance customer relationship management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for freelance customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

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Freelance Customer Relationship Management jobs near you

CRM Manager (Fashion)

24 Seven Talent

Manhattan, NY • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

CRM Manager (Fashion)

Employment Type: Freelance
Location: Hybrid, 2x per week onsite and 3x per week remote

We are seeking an experienced CRM Manager to lead customer lifecycle marketing across email, SMS, and retention initiatives for a fast-growing omnichannel consumer brand. This freelance role will own the strategy, execution, and optimization of CRM programs designed to acquire subscribers, deepen customer engagement, increase repeat purchase behavior, and strengthen long-term customer value.

The ideal candidate combines strong hands-on platform expertise with a strategic, data-driven approach to audience segmentation, automation, campaign development, and performance reporting. You will partner closely with eCommerce, retail, creative, paid media, and events teams to deliver coordinated, personalized communications across the customer journey.

Key Responsibilities

  • Own the email and SMS/MMS campaign calendar, workflow, and execution across eCommerce, retail, and event initiatives.
  • Develop and optimize automated customer journeys, triggered communications, lifecycle flows, and transactional messaging.
  • Create CRM strategies that support subscriber acquisition, customer retention, loyalty, personalization, and lifetime value growth.
  • Build and maintain audience segments based on customer behavior, purchase history, engagement, preferences, and channel activity.
  • Manage end-to-end campaign production, including briefing creative partners, reviewing copy and design, scheduling, QA, deployment, and post-campaign analysis.
  • Execute campaigns and lifecycle programs directly within CRM and marketing automation platforms such as Klaviyo and Attentive.
  • Maintain CRM data quality, governance, and privacy standards, ensuring customer records are accurate, compliant, and actionable.
  • Partner with cross-functional stakeholders to align CRM initiatives with commercial priorities, product launches, promotions, retail activity, and events.
  • Monitor email, SMS, flow, and transactional-message performance; translate results into clear optimization recommendations.
  • Design and test subscriber-growth initiatives across paid and owned digital touchpoints.
  • Identify opportunities to improve loyalty, repeat purchase, customer experience, and omnichannel engagement.
  • Create weekly, monthly, and quarterly reports and dashboards that communicate CRM KPIs, trends, insights, and recommended actions.

Qualifications

  • 3-5 years of experience in CRM, lifecycle marketing, email marketing, SMS marketing, marketing automation, or a related discipline.
  • Experience supporting a direct-to-consumer, retail, eCommerce, or omnichannel business.
  • Demonstrated experience managing campaign calendars, automated flows, segmentation strategies, and CRM performance reporting.
  • Strong proficiency with CRM and marketing automation platforms; Klaviyo and Attentive experience is highly preferred.
  • Experience with analytics and reporting tools, including GA4 and similar eCommerce performance platforms.
  • Strong understanding of personalization, customer segmentation, customer lifecycle strategy, and retention marketing.
  • Excellent project-management skills with the ability to prioritize competing deadlines and coordinate across multiple stakeholders.
  • Clear written and verbal communication skills, including the ability to develop effective creative briefs and present data-driven recommendations.
  • Strong analytical ability, including comfort working with customer data, campaign metrics, and database segmentation.
  • Working knowledge of CRM-related privacy and compliance requirements, including GDPR, CCPA, and CAN-SPAM.
  • Bachelor's degree in Marketing, Business, Communications, or a related field preferred.

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