ZipRecruiter

Log In

1

Vice President Customer Relationship Management Jobs

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Serve as a senior point of contact for key client relationships and escalations. * Ensure ... Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ...

Talkdesk

Vice President, Customer Experience Manager

Seattle, WA · On-site

$288/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vice President, Customer Experience Manager is a strategic, high-impact leader responsible for ... Provide executive oversight on complex initiatives, including APIs, CRM integrations, and AI ...

New

Kipu Health

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VP, Customer Success Kipu is bettering the behavioral health landscape, helping treatment centers ... Our EMR, CRM, and revenue cycle solutions help behavioral health facilities succeed in managing ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

Tandym Tech

VP, Head of CRM Technology

Manhattan, NY · On-site

An asset management firm in New York City is seeking a VP, Head of CRM Technology to join their team in Midtown Manhattan. This player-coach role combines hands-on CRM and data architecture ...

next page

Showing results 1-20

All JobsVice President Customer Relationship Management Jobs

Vice President Customer Relationship Management information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer relationship management jobs pay per year?

As of Aug 13, 2026, the average yearly pay for vice president customer relationship management in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Customer Relationship Management vs Director of Customer Relationship Management?

AspectVice President Customer Relationship ManagementDirector of Customer Relationship Management
ResponsibilitiesStrategic leadership, setting CRM vision, overseeing large teamsImplementing CRM strategies, managing daily operations
Required CredentialsBachelor's/Master's in Business, Marketing, or related field; extensive experienceBachelor's degree; experience in CRM or marketing roles
Work EnvironmentExecutive-level, cross-departmental collaborationOperational, team management focus
Industry UsageCommon in large corporations and enterprisesFound across various company sizes, often as a mid-level leadership role

The Vice President Customer Relationship Management focuses on strategic leadership and long-term CRM vision, while the Director of Customer Relationship Management handles daily operations and tactical execution. Both roles require relevant experience, but the VP position involves higher-level decision-making and broader organizational impact.

What cities are hiring for Vice President Customer Relationship Management jobs?

Cities with the most Vice President Customer Relationship Management job openings:

What are the most commonly searched types of Customer Relationship Management jobs?

The most popular types of Customer Relationship Management jobs are:

What states have the most Vice President Customer Relationship Management jobs?

States with the most job openings for Vice President Customer Relationship Management jobs include:

Vice President Customer Relationship Management jobs near you

Vice President - Customer Experience

San Antonio Water System

San Antonio, TX • On-site

$225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

San Antonio Water System rating

6.2

Company rating: 6.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Location : Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX
Job Type: Full Time
Job Number: 2026-123456
Department: Customer Service
Opening Date: 07/02/2026
Closing Date: Continuous
Vice President - Customer Excellence
This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on qualifications, from $225,000 with generous benefits package including pension, paid leave, and health benefits. Interested applicants should send a cover letter and resume by email only to , attention Holly Esquivel CPC, Sr. Director at Deacon Recruiting.
The San Antonio Water System (SAWS) is seeking a highly qualified Vice President - Customer Experience, under general direction, to provide strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position service as a member of the Executive Management Team and reports to the Senior Vice President.
Job Description
JOB SUMMARY
Under general direction, the Vice President - Customer Experience is responsible for providing strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position serves as a member of the Executive Management Team and reports to a Senior Vice President.
ESSENTIAL FUNCTIONS
  • Provides executive leadership for customer experience strategy, aligning programs, policies, and initiatives with organizational priorities while driving continuous improvement and service excellence.
  • Establishes and drives performance standards, service delivery models, and continuous improvement initiatives using defined metrics to optimize efficiency, accuracy, and customer outcomes.
  • Leads strategic planning, policy development, and enterprise alignment efforts to ensure customer operations support overall business, financial, and operational objectives.
  • Drives digital transformation of customer operations, including advancing the enterprise use of AMI data to enhance customer engagement, operational performance, and data-driven decision-making. In addition,
  • Drives the adoption and optimization of advanced customer relationship management technologies, including agentic AI and automation tools, to enhance customer engagement, service delivery, and operational efficiency.
  • Provides executive oversight of Customer Service field operations, including meter maintenance, service investigations, and service disruptions for non-payment, ensuring operational efficiency, service reliability, and integration with AMI-enabled data.
  • Assesses customer impacts of any rate changes and supports the implementation of any new rate structures.
  • Oversees resolution of complex and high-profile customer issues, ensuring coordinated, timely, and effective outcomes across the organization.
  • Leads stakeholder engagement and public communication efforts, including presentations to the Board of Trustees, City Council, and community organizations and develops customer outreach, education, and feedback programs.
  • Ensures compliance with regulatory requirements while incorporating industry best practices and emerging trends in Customer Service operations.
  • Forecasts, allocates, and monitors the human, physical and financial resources for the Group.
  • Builds and leads high-performing teams by developing talent, promoting accountability, and fostering a culture of collaboration and continuous improvement.
  • Trains and mentors employees and facilitates interdepartmental teamwork.
  • Promotes and encourages teamwork and cooperative efforts internal and external to SAWS including outside agencies and the community.
  • Promotes and rewards high performance and respects and promotes diversity.
  • Leads the development, analysis, and implementation of policy and strategy including identifying key strategic initiatives, business planning efforts, and policies and procedures.
  • Influences events in order to optimize organizational resources and achieve System goals.
  • Applies executive level business management principles and practices.
  • Develops and implements measures to analyze and improve organizational efficiencies.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • Bachelor's Degree in Business Administration, Public Administration or related field from an institution accredited by a recognized accrediting agency.
  • Ten years' increasingly responsible professional experience in customer service or general business operations to include five years' management/supervisory experience.
  • Valid Texas Class "C" Texas Driver's License.

JOB DIMENSIONS
  • Knowledge of Customer Service operations, industry trends, and emerging best practices, including digital transformation, AMI-enabled services, and data-driven customer engagement.
  • Knowledge of pertinent Federal, State, and local laws, statutes.
  • Knowledge of data analytics, performance measurement frameworks, and the application of AMI data to improve customer outcomes, operational efficiency, and revenue accuracy.
  • Knowledge of advanced customer relationship management (CRM) systems, including emerging capabilities such as agentic AI and automation tools used to enhance customer interactions, service delivery, and operational efficiency.
  • Skill in leveraging enterprise systems, analytics tools, and customer platforms to support decision-making and operational performance.
  • Skill in utilizing a personal computer and associated software programs.
  • Ability to communicate complex, technical, financial, and operational information effectively to executive leadership, governing bodies, and the public.
  • Ability to analyze complex, enterprise-level challenges, assess risk, and implement solutions that balance customer, operational, and financial impacts.
  • Ability to plan, manage, and optimize departmental budgets and resources in alignment with organizational goals and key initiatives.
  • Ability to research, evaluate, and implement innovative service delivery models and operational improvements.
  • Ability to exhibit high standards of business and personal ethical conduct, leadership, teamwork, positive attitude, accountability, and organizational stewardship.
  • Ability to build and maintain effective working relationships with internal staff, executive leadership, Board of Trustees, elected officials, vendors, and community stakeholders.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Working conditions are primarily in an office environment. Physical requirements include visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to sitting, walking, or standing to perform the essential functions. May operate a company or personal vehicle. May be required to work hours other than regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities
Click on the link for additional information regarding benefits:

What San Antonio Water System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply