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Customer Relationship Management Jobs (NOW HIRING)

Richemont

CRM Manager

New York, NY · On-site

POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

Position DescriptionThe CRM Business Analyst (HubSpot & Analytics) is responsible for managing, optimizing, and analyzing Worldwide Electric Corporation's CRM platform to support data-driven decision ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Get Raw Nutrition

CRM Manager

Miami, FL · On-site

$63 - $77/hr

About the Role We're looking for a CRM Manager who is equal parts strategist and project manager. This person will own our customer relationship, email, and SMS marketing programs end-to-end, keep ...

Krewe Du Optic, Llc

CRM Manager

Manhattan, NY · On-site

$57 - $95/hr

As our business grows, we are seeking a CRM Manager who will be responsible for developing Email & SMS strategies that drive acquisition, retention, personalization, loyalty, and long-term ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

Victoria College

CRM Specialist

Victoria, TX · On-site

$4.6K - $5.1K/mo

This position supports the CRM Administrator in the coordination, development, and administration of the College's customer relationship management CRM system. This position is benefits eligible. For ...

Stellar Professionals LLC

CRM Architect

Raleigh, NC · On-site

We are seeking an experienced CRM Architect to serve as the strategic bridge between business strategy and technical execution. If you excel at designing scalable enterprise solutions, building ...

Orveon

Coordinator CRM

Manhattan, NY · On-site

In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...

htna

CRM Administrator

Milwaukee, WI · Hybrid

We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...

ALICE + OLIVIA

CRM Specialist

Manhattan, NY · On-site +1

$75K - $85K/yr

As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS, helping drive customer engagement, retention, and revenue growth. Reporting directly to the Sr. ...

Get Raw Nutrition

$63 - $77/hr

About the Role We're looking for a CRM Manager who is equal parts strategist and project manager. This person will own our customer relationship, email, and SMS marketing programs end-to-end, keep ...

Alice and Olivia

CRM Specialist

Manhattan, NY · On-site

$75 - $85/hr

As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS, helping drive customer engagement, retention, and revenue growth. Reporting directly to the Sr. ...

Spar Group

CRM Specialist

Charlotte, NC · On-site

Overview: CRM Specialist -Outbound Growth, Charlotte, NC (Hybrid) SPAR is looking for a detail-oriented, analytical, and growth-minded Outbound Growth & CRM Specialist to support our business ...

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing customer relationship management (CRM) systems and email marketing campaigns . You will work on drip ...

Made In Cookware

CRM Manager

Austin, TX · On-site +1

We are expanding our team and looking for our next CRM Manager. In this position, you'll be responsible for creating and implementing a CRM strategy and customer retention at Made In. You'll take ...

SPAR Inc.

CRM Specialist

Charlotte, NC · Hybrid

Overview CRM Specialist -Outbound Growth, Charlotte, NC (Hybrid) SPAR is looking for a detail-oriented, analytical, and growth-minded Outbound Growth & CRM Specialist to support our business ...

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Customer Relationship Management information

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How much do customer relationship management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is customer relationship management?

Customer Relationship Management (CRM) refers to strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems help organizations streamline processes, organize information, and ensure that all customer interactions are tracked and managed efficiently. This enables businesses to better understand customer needs and provide more personalized service.

What are some common challenges faced by professionals in customer relationship management roles, and how can they be addressed?

Customer Relationship Management (CRM) professionals often encounter challenges such as managing large volumes of customer data, ensuring data accuracy, and maintaining personalized communication at scale. Additionally, aligning CRM strategies with evolving customer expectations and coordinating across sales, marketing, and support teams can be complex. Addressing these challenges typically involves regular data audits, leveraging automation tools for segmentation and communication, and fostering strong interdepartmental collaboration to ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in customer relationship management, and why are they important?

To excel in Customer Relationship Management (CRM), you need strong interpersonal skills, analytical thinking, and a background in sales, marketing, or business administration. Familiarity with CRM platforms like Salesforce or HubSpot, and relevant certifications, are highly valuable. Exceptional communication, problem-solving abilities, and a customer-centric mindset help professionals build lasting relationships and resolve issues effectively. These skills and tools are essential for driving customer satisfaction, loyalty, and business growth.

What is the difference between Customer Relationship Management vs Customer Service Representative?

AspectCustomer Relationship ManagementCustomer Service Representative
Primary RoleDeveloping and maintaining long-term customer relationships, analyzing customer data, and implementing strategies to enhance customer loyalty.Handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction.
Required SkillsCRM software proficiency, communication, data analysis, strategic thinkingCommunication, problem-solving, product knowledge, interpersonal skills
Work EnvironmentOffice-based, often involving CRM systems and data analysis toolsCall centers, retail, or office settings with direct customer interaction
Common Employer TypesRetail, finance, technology companiesRetail stores, service providers, telecom companies

While both roles focus on customer interactions, Customer Relationship Management involves strategic planning and data analysis to foster long-term loyalty, whereas Customer Service Representatives primarily handle immediate customer issues and support. Understanding these differences helps in choosing the right career path or job focus within customer-centric industries.

What do customer relationship management do?

Customer Relationship Management (CRM) professionals manage a company's interactions with current and potential customers by using CRM software to analyze data, improve customer service, and support sales and marketing efforts. They develop strategies to enhance customer satisfaction, retention, and loyalty, often working closely with sales, marketing, and support teams.
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Customer Relationship Management jobs near you
Infographic showing various Customer Relationship Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

CRM Administrator

Imperative Chemical Partners

Houston, TX

Full-time

Re-posted 7 days ago

Imperative Chemical Partners rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

4th of 104 rated chemical manufacturers

Job description

SUMMARY

The Customer Relationship Management (CRM) Administrator is the primary owner of Imperative Chemical Partners' Zoho CRM instance, responsible for system configuration, data integrity, user support, and the training programs that help our sales, customer success, and operations teams get the most out of the platform. This role blends hands-on Zoho administration with a strong training and enablement component, ensuring every CRM user is confident, consistent, and productive in the system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage user accounts, roles, profiles, and permission structures to ensure appropriate data access and security within Zoho CRM.
  • Own data quality across the CRM - including deduplication, data hygiene audits, imports/exports, and validation of lead, contact, account, and deal records.
  • Build and maintain reports and dashboards in Zoho Analytics/CRM to support sales, marketing, and leadership visibility.
  • Design, deliver, and maintain CRM training materials and programs - including onboarding new hires, running refresher sessions, and creating quick-reference guides and SOPs for Zoho CRM best practices.
  • Conduct live trainings and workshops for users across departments and skill levels, from front-line representatives to managers, adapting content and pace to the audience.
  • Serve as the first point of contact for CRM-related support requests, troubleshooting issues and escalating to Zoho support when needed.
  • Manage integrations between Zoho CRM and other business systems, including marketing automation, ERP, finance, and support tools.
  • Monitor CRM adoption and usage, identifying gaps in training or process and recommending improvements.
  • Partner with sales and operations leadership to translate business requirements into scalable CRM configurations.
  • Stay current on new Zoho CRM features and releases, evaluating and rolling out enhancements as appropriate.
  • Communicate clearly and consistently across all levels of the organization - from front-line representatives to executive leadership - to build buy-in, provide ongoing support, and drive CRM adoption.
  • Act as a liaison between end users and leadership, surfacing feedback, communicating system changes and updates, and ensuring stakeholders remain informed and supported throughout rollouts.

REQUIRED EDUCATION, QUALIFICATIONS, & EXPERIENCE:

  • High School Diploma or GED required; Bachelor's degree in Business, Information Systems, or a related field preferred.
  • 2 or more years of hands-on experience administering a CRM platform.
  • Demonstrated experience developing and delivering end-user training or enablement programs, ideally for CRM or other business systems.
  • Voice of the Customer Experience, a plus.
  • Experience administering Zoho CRM, strongly preferred.
  • Familiarity with the broader Zoho ecosystem (Zoho Analytics, Zoho Flow, Zoho Forms, Zoho Desk), preferred.
  • Strong understanding of CRM data structures, workflow automation, and reporting/dashboard tools, preferred.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users across all levels of the organization, preferred.
  • Strong organizational skills and attention to detail, particularly around data integrity and documentation.
  • Experience in the oil field chemical, industrial, or manufacturing sector is a plus and preferred.

PRE-EMPLOYMENT REQUIREMENTS

  • Must complete and pass all required pre-employment screenings.

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.

This description reflects management's assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.

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