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Customer Relationship Management Jobs (NOW HIRING)

smcnorthamerica

CRM Administrator

Noblesville, IN ยท On-site

The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH ยท On-site

Description We are seeking a Junior CRM to join our growing marketing team. Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean ...

Champion Home Builders

CRM Administrator

San Antonio, TX ยท Hybrid

$45K - $55K/yr

CRM Administrator - Titan Factory Direct Location: San Antonio, TX (On-site with future hybrid potential) Salary: $45,000-$55,000 per year + full benefits including 401(k) About the Role Titan ...

Applied Medical

CRM Specialist

Rancho Santa Margarita, CA ยท On-site

$75K/yr

Position Description The CRM Specialist supports the global rollout, adoption, and ongoing optimization of Microsoft Dynamics 365 Customer Relationship Management (CRM) at Applied Medical. This role ...

Berkshire Hathaway Automotive

CRM Consultant

Irving, TX ยท On-site

Berkshire Hathaway Automotive is seeking a Dallas-based CRM Consultant to join our National CRM Team. This is a high-impact role supporting dealership leaders across the country -- helping them ...

Savage X Fenty

CRM Coordinator

El Segundo, CA

$29 - $32.69/hr

Savage X Fenty is looking for a CRM Coordinator Savage X Fenty is looking for a CRM Coordinator to join our growth marketing team, to support our customer relationship management initiatives across ...

King and Spalding LLP

CRM Specialist

Washington, DC ยท On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use of CRM data across the firm, supporting business development and marketing efforts and enabling ...

Invest Puerto Rico

PR ยท On-site

Overview The CRM Administrator is the technical steward and operational owner of Invest Puerto Rico's CRM platform, which functions as the organization's institutional intelligence system supporting ...

Bank Of Springfield

CRM Coordinator

Springfield, IL ยท On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

Orveon

Coordinator CRM

Manhattan, NY ยท Hybrid

In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...

Anaheim Ducks

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

krg technology inc

CRM Developer

Redmond, WA ยท On-site

Fulltime / Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to meet a client ...

Becker Morgan

CRM Administrator

Salisbury, MD ยท On-site

$25 - $26/hr

We are seeking a meticulous CRM Administrator to support our dynamic marketing and business development team. This role will help facilitate day-to-day operations, including Customer Relationship ...

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How much do customer relationship management jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Relationship Management roles, and how can they be addressed?

Customer Relationship Management (CRM) professionals often encounter challenges such as managing large volumes of customer data, ensuring data accuracy, and maintaining personalized communication at scale. Additionally, aligning CRM strategies with evolving customer expectations and coordinating across sales, marketing, and support teams can be complex. Addressing these challenges typically involves regular data audits, leveraging automation tools for segmentation and communication, and fostering strong interdepartmental collaboration to ensure a seamless customer experience.

What is Customer Relationship Management (CRM)?

Customer Relationship Management (CRM) refers to strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems help organizations streamline processes, organize information, and ensure that all customer interactions are tracked and managed efficiently. This enables businesses to better understand customer needs and provide more personalized service.

What are the key skills and qualifications needed to thrive in Customer Relationship Management, and why are they important?

To excel in Customer Relationship Management (CRM), you need strong interpersonal skills, analytical thinking, and a background in sales, marketing, or business administration. Familiarity with CRM platforms like Salesforce or HubSpot, and relevant certifications, are highly valuable. Exceptional communication, problem-solving abilities, and a customer-centric mindset help professionals build lasting relationships and resolve issues effectively. These skills and tools are essential for driving customer satisfaction, loyalty, and business growth.

What is the work of customer relationship management?

Customer Relationship Management (CRM) involves managing a company's interactions with current and potential customers using specialized software and strategies. The role includes analyzing customer data, improving customer service, and developing targeted marketing efforts to enhance customer satisfaction and loyalty.

What do customer relationship managers do?

Customer relationship managers oversee a company's interactions with current and potential customers to improve satisfaction and loyalty. They analyze customer data, develop strategies to enhance relationships, and often use CRM software to track communication and sales activities. Strong communication, problem-solving skills, and knowledge of CRM tools are essential for this role.

What is a customer relationship management job?

A customer relationship management (CRM) job involves managing a company's interactions with current and potential customers using CRM software and strategies. Roles often include maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts through communication and data analysis.

What is the difference between Customer Relationship Management vs Customer Service Representative?

AspectCustomer Relationship ManagementCustomer Service Representative
Primary RoleDeveloping and maintaining long-term customer relationships, analyzing customer data, and implementing strategies to enhance customer loyalty.Handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction.
Required SkillsCRM software proficiency, communication, data analysis, strategic thinkingCommunication, problem-solving, product knowledge, interpersonal skills
Work EnvironmentOffice-based, often involving CRM systems and data analysis toolsCall centers, retail, or office settings with direct customer interaction
Common Employer TypesRetail, finance, technology companiesRetail stores, service providers, telecom companies

While both roles focus on customer interactions, Customer Relationship Management involves strategic planning and data analysis to foster long-term loyalty, whereas Customer Service Representatives primarily handle immediate customer issues and support. Understanding these differences helps in choosing the right career path or job focus within customer-centric industries.

What is RM salary?

The salary for a Customer Relationship Management (CRM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $100,000 annually. Entry-level roles may start lower, while experienced managers or specialists can earn higher salaries, often supplemented with skills in CRM software like Salesforce or HubSpot.
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What are the most commonly searched types of Customer Relationship Management jobs? The most popular types of Customer Relationship Management jobs are:
What states have the most Customer Relationship Management jobs? States with the most job openings for Customer Relationship Management jobs include:
What job categories do people searching Customer Relationship Management jobs look for? The top searched job categories for Customer Relationship Management jobs are:
Customer Relationship Management jobs near you
Infographic showing various Customer Relationship Management job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 46% Full Time, 48% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relationship Manager (CRM)

Unilode Aviation Solutions

Auburn, WA โ€ข On-site

$85K - $100K/yr

Full-time

Posted 25 days ago

Job description

Job Type
Full-time
Description
The role of the Customer Relationship Manager (CRM) is to own and strengthen long-term customer relationships, ensure contractual commitments are delivered, proactively manage issues, and ensure the customer consistently realizes value. The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio.
The CRM leads cross-functional resolution of systemic, recurring, or high-impact service issues, ensuring customers receive timely, structured, and confidence-building communication while internal teams are aligned to clear governance and accountability.
Key Responsibilities
Customer Experience & Relationship Ownership, & Trust Building
Customer Focus, Collaborate, Business Insights, Courage
  • Act as primary customer interface for service experience, continuity, and customer confidence.
  • Maintain a deep understanding of each customer's business, operational priorities, and strategic objectives.
  • Translate operational performance and risk control into clear, credible customer communication.
  • Build trust through structured engagement, transparency, and consistency across regions.
  • Lead regular customer meetings (operational, tactical, and strategic).
  • Act as customer advocate internally, ensuring issues are owned, prioritized, and resolved.

Escalation Leadership, Issue Resolution & Escalation Management
Ensures Accountability, Action Oriented, Courage, Drives results
  • Own customer escalations end-to-end, convening cross-functional teams to effective resolution.
  • Act as escalation point for customer concerns, maintaining calm, professionalism, and credibility under pressure.
  • Lead customer communications during disruptions, systemic issues, and recurring discrepancies.
  • Lead structured root cause analysis for recurring issues and ensure corrective actions are implemented.
  • Maintain escalation logs, actions and action plans, and closure accountability, ensuring sustainable fixes.

Customer Governance & Performance Cadence
Ensures Accountability, Customer Focus, Collaborates, Action-Oriented
  • Lead customer governance rhythm (service reviews, escalation cadence, monthly business reviews).
  • Ensure services are delivered in line with contractual commitments.
  • Monitor performance, service quality, and compliance, proactively addressing risks or gaps.
  • Ensure commitments and SLAs are understood, measured, and improved through disciplined follow-up.
  • Drive action closure and ensure communications are timely, structured, and transparent.

Cross-Functional Coordination & Assurance
Collaborate, Courage, Drives results, Business Insights
  • Coordinate resolution across OCC, Service Delivery, Digital, MRO, and Account Management.
  • Ensure internal teams have customer context for validations, audits, and corrective actions.
  • Reinforce agreed RACI and support customer-centric accountability across teams.

Performance Management, KPIs & Confidence Outcomes
Business Insights, Ensures Accountability, Financial Acumen, Drives results
  • Own customer experience performance outcomes for assigned accounts.
  • Govern operating KPIs (escalation volume/resolution time, repeat issue rates, NPS/relationship health).
  • Govern financial impact indicators (penalties, disputes, claims, cost of escalations).
  • Use discrepancy data to drive corrective actions and service improvement, supporting retention and renewal readiness in partnership with Account Management.

Continuous Improvement & Feedback Integration
Business Insights, Action Oriented, Collaborate, Courage
  • Translate feedback and escalation insights into operational, process, and policy improvements.
  • Support SOP and process updates and embed learnings into improved ways of working.
  • Manage change requests, scope discussions, and contract clarifications in collaboration with Commercial and Legal teams.
  • Support contract renewals through performance insight, relationship strength, and value articulation.

Our Values in Action:
  • Be humble and curious - Seeks to understand customer experience drivers, service realities, and root causes, using insight and feedback to improve outcomes.
  • Inspire, empower, and prosper - Builds confidence with customers and internal teams through calm leadership, clarity, and credibility during both stable operations and disruption.
  • Team up to be better - Works across functions to resolve issues collectively, prioritising shared outcomes over functional boundaries.
  • Be passionate about our customers - Champions the customer experience, ensuring issues are addressed with urgency, transparency, and care.
  • Take ownership and get things done - Leads escalations to closure, ensuring actions are completed and outcomes delivered.
  • Be eager to win - Drives improvement in customer confidence, satisfaction, and advocacy through effective issue resolution and governance.
  • Build a better future - Uses customer insights to strengthen processes, prevent recurrence, and improve long-term service experience.

The Small Print
The role of Customer Relationship Manager focuses on strengthening long-term customer relationships, ensuring contractual commitments are delivered, proactively managing issues, and ensuring the customer consistently realizes value. The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio. This document outlines the key responsibilities and expectations of the role, but is not an exhaustive list. Responsibilities may evolve in line with customer needs, operational requirements, and organisational priorities.
Requirements
Skills & Experience
  • Experience in customer relations, service management, or operational support roles.
  • Proven ability to manage customer experience, escalations, and service-related issues.
  • Strong problem-solving skills with the ability to coordinate cross-functional resolution.
  • Experience working with operational data, KPIs, and service performance metrics.
  • Ability to communicate clearly and confidently with customers during both normal operations and disruptions.
  • Strong organisational skills with the ability to manage multiple issues and priorities.
  • Experience supporting governance forums such as service reviews or performance meetings.
  • Experience in aviation, logistics, or operational service environments.
  • Exposure to escalation management frameworks or customer governance models.
  • Experience working across multiple stakeholders, including OCC, operations, and commercial teams.

Salary Description
$85,000-$100,000 per annum

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