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Customer Relationship Management Jobs (NOW HIRING)

Columbia College

CRM Coordinator

Columbia, MO · On-site

$20.20/hr

CRM Coordinator Department: Enrollment Services Location : Remote Type : Full-time Pay : $20.20 per hour Applicants must be legally authorized to work in the United States; visa sponsorship is not ...

AEG

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary: The Baltimore Orioles organization ...

Three21 Creative LLC

CRM Specialist

Orlando, FL · On-site

$65K - $80K/yr

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems. You'll design, implement ...

smcnorthamerica

CRM Administrator

Noblesville, IN

The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

CONCEPT SERVICES, LTD

CRM Consultant

Akron, OH · On-site

$90K - $110K/yr

Director, CRM Agency Subordinates: Not Applicable FLSA Status: Professional Exempt Date Created: April 19, 2026 Position Summary: The CRM Consultant is responsible for managing and delivering CRM ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

Babbel GmbH

CRM Manager

New York, NY · On-site

$90K - $110K/yr

The CRM Manager will report to the Director of CRM, Revenue Expansion, and lead our global customer retention campaign strategy across email, push, and in-app messaging. This role focuses on ...

Savage X Fenty

CRM Coordinator

El Segundo, CA

$29 - $32.69/hr

Savage X Fenty is looking for a CRM Coordinator Savage X Fenty is looking for a CRM Coordinator to join our growth marketing team, to support our customer relationship management initiatives across ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

Decision Foundry

CRM Manager

New York, NY · On-site

$85K - $103K/yr

As the CRM Manager for North America, you will own the local strategy and end-to-end execution across the US and Canada. Serving as a bridge between local impact and global excellence, you will ...

Orveon

Coordinator CRM

Manhattan, NY · Hybrid

In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...

King and Spalding LLP

CRM Specialist

New York, NY · On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use of CRM data across the firm, supporting business development and marketing efforts and enabling ...

King and Spalding LLP

CRM Specialist

Washington, DC · On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use of CRM data across the firm, supporting business development and marketing efforts and enabling ...

Invest Puerto Rico

PR · On-site

Overview The CRM Administrator is the technical steward and operational owner of Invest Puerto Rico's CRM platform, which functions as the organization's institutional intelligence system supporting ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

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Customer Relationship Management information

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$12

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$50

How much do customer relationship management jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Relationship Management roles, and how can they be addressed?

Customer Relationship Management (CRM) professionals often encounter challenges such as managing large volumes of customer data, ensuring data accuracy, and maintaining personalized communication at scale. Additionally, aligning CRM strategies with evolving customer expectations and coordinating across sales, marketing, and support teams can be complex. Addressing these challenges typically involves regular data audits, leveraging automation tools for segmentation and communication, and fostering strong interdepartmental collaboration to ensure a seamless customer experience.

What is Customer Relationship Management (CRM)?

Customer Relationship Management (CRM) refers to strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems help organizations streamline processes, organize information, and ensure that all customer interactions are tracked and managed efficiently. This enables businesses to better understand customer needs and provide more personalized service.

What are the key skills and qualifications needed to thrive in Customer Relationship Management, and why are they important?

To excel in Customer Relationship Management (CRM), you need strong interpersonal skills, analytical thinking, and a background in sales, marketing, or business administration. Familiarity with CRM platforms like Salesforce or HubSpot, and relevant certifications, are highly valuable. Exceptional communication, problem-solving abilities, and a customer-centric mindset help professionals build lasting relationships and resolve issues effectively. These skills and tools are essential for driving customer satisfaction, loyalty, and business growth.

What is the work of customer relationship management?

Customer Relationship Management (CRM) involves managing a company's interactions with current and potential customers using specialized software and strategies. The role includes analyzing customer data, improving customer service, and developing targeted marketing efforts to enhance customer satisfaction and loyalty.

What do customer relationship managers do?

Customer relationship managers oversee a company's interactions with current and potential customers to improve satisfaction and loyalty. They analyze customer data, develop strategies to enhance relationships, and often use CRM software to track communication and sales activities. Strong communication, problem-solving skills, and knowledge of CRM tools are essential for this role.

What is a customer relationship management job?

A customer relationship management (CRM) job involves managing a company's interactions with current and potential customers using CRM software and strategies. Roles often include maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts through communication and data analysis.

What is the difference between Customer Relationship Management vs Customer Service Representative?

AspectCustomer Relationship ManagementCustomer Service Representative
Primary RoleDeveloping and maintaining long-term customer relationships, analyzing customer data, and implementing strategies to enhance customer loyalty.Handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction.
Required SkillsCRM software proficiency, communication, data analysis, strategic thinkingCommunication, problem-solving, product knowledge, interpersonal skills
Work EnvironmentOffice-based, often involving CRM systems and data analysis toolsCall centers, retail, or office settings with direct customer interaction
Common Employer TypesRetail, finance, technology companiesRetail stores, service providers, telecom companies

While both roles focus on customer interactions, Customer Relationship Management involves strategic planning and data analysis to foster long-term loyalty, whereas Customer Service Representatives primarily handle immediate customer issues and support. Understanding these differences helps in choosing the right career path or job focus within customer-centric industries.

What is RM salary?

The salary for a Customer Relationship Management (CRM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $100,000 annually. Entry-level roles may start lower, while experienced managers or specialists can earn higher salaries, often supplemented with skills in CRM software like Salesforce or HubSpot.
More about Customer Relationship Management jobs
What cities are hiring for Customer Relationship Management jobs? Cities with the most Customer Relationship Management job openings:
What are the most commonly searched types of Customer Relationship Management jobs? The most popular types of Customer Relationship Management jobs are:
What states have the most Customer Relationship Management jobs? States with the most job openings for Customer Relationship Management jobs include:
What job categories do people searching Customer Relationship Management jobs look for? The top searched job categories for Customer Relationship Management jobs are:
Customer Relationship Management jobs near you
Infographic showing various Customer Relationship Management job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 46% Full Time, 48% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CRM Coordinator

CRM Coordinator

Columbia College

Columbia, MO • On-site

$20.20/hr

Full-time

Posted 9 days ago

Job description

CRM Coordinator
Department: Enrollment Services
Location: Remote
Type: Full-time
Pay: $20.20 per hour
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
Job Summary:
The CRM Coordinator provides administrative and technical support for the Customer Relationship Management (CRM) platform (Salesforce/TargetX) used across Enrollment Management & Marketing. Reporting to the Associate Director of CRM Operations, this position assists with data entry, reporting, system documentation, and user support to ensure the CRM operates efficiently and effectively. The CRM Coordinator works closely with Enrollment Systems Administrators to maintain data integrity, support end users, and enhance CRM-driven communication and processes that improve the student recruitment, enrollment and engagement experience. This role is ideal for individuals interested in developing skills in CRM administration, data management and higher education enrollment systems.
Essential Functions:
  • Perform job duties in accordance with Columbia College's vision, mission, and values, and contributes to the development of the CRM Operations.
  • Perform data entry, import, and cleanup tasks to maintain accuracy and consistency within the CRM.
  • Assist with monitoring and resolving basic data integrity issues, duplicates and system errors.
  • Support configuration updates by performing routine testing, reviewing results, and reporting issues.
  • Help maintain records of CRM system changes, workflows, and user permissions.
  • Respond to user inquiries via email, tickets, or Teams; escalate complex issues within CRM Operations teams as needed.
  • Maintain and update CRM documentation, training guides and other resources.
  • Assist in preparing and delivering CRM training materials and sessions for new users.
  • Track and monitor user support trends to identify recurring issues and suggest potential improvements.
  • Review submitted tickets and help end-users with troubleshooting to ensure complete information is available for Enrollment Systems Administrators.
  • Assist in building and maintaining basic reports and dashboards under direction from Enrollment Systems Administrators or Associate Director.
  • Pull and format data exports for internal reports, communications, and compliance requests.
  • Support data audits and recurring recruitment and enrollment reporting processes.
  • Work collaboratively with Admissions, Marketing, Enrollment Services, Academic Affairs, and Student Experience to support communication plans and workflows.
  • Participate in CRM project meetings and assist in implementing updates and new features.
  • Provide feedback on user experience and opportunities for improvement.
  • Develop foundational understanding of CRM processes, data flows, and integrations with other systems.
  • Maintain working knowledge of CRM updates and new features.
  • Fulfill additional responsibilities as assigned.
  • Display respect and civility to all constituencies in all communications.
  • Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.

Required Core Competencies and Professional Experience:
  • Strong attention to detail and accuracy in data handling.
  • Excellent communication, customer service and organizational skills.
  • Ability to learn and apply new technologies and processes quickly.
  • Experience working with databases, CRM tools or Micrsoft Excel.
  • Ability to work collaboratively as part of a technical and operational team.
  • Demonstrated ability to manage multiples tasks and meet deadlines.
  • Ability to fluently read, write, and understand the English language.
  • Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
  • Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
  • Proficiency in using web-based technologies, including database systems.
  • Ability to work independently and in a team environment, with or without direct supervision.
  • Excellent communication, interpersonal, customer service, and organizational skills.

Minimum Qualifications:
  • Associate's degree or equivalent combination of education and experience.
  • Experience in administrative support, data entry, or technical systems preferred.

Preferred Qualifications:
  • Bachelor's degree in business, communications, or information systems.
  • Experience with Salesforce, TargetX, or similar CRM platforms.
  • Prior experience in higher education, especially in admissions or enrollment services.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to stand for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats

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