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Head Of Crm Jobs (NOW HIRING)

A.S.Adventure

$150 - $200/hr

Daarom zoeken we een Head of CRM & Customer Engagement die de strategische lijnen uitzet en mee richting geeft aan de verdere uitbouw van een data-driven CRM-organisatie voor twee sterke merken. Het ...

Apex Group

$250/hr

Head of Client Relationship Management, North America The Head of Client Relationship Management ... Job specification * Lead & Develop the CRM Team Set strategic direction and build a ...

9Rooftops

CRM Manager

Chicago, IL · On-site

The CRM Manager will serve as the primary point of contact for CRM-related client requests, overseeing campaign execution, database architecture, lead generation workflows, and marketing automation ...

9Rooftops

CRM Manager

Chicago, IL · On-site

The CRM Manager will serve as the primary point of contact for CRM-related client requests, overseeing campaign execution, database architecture, lead generation workflows, and marketing automation ...

AEG

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

Maintain strong knowledge of platform capabilities and best practices.Enhance CRM workflows: Collaborate with stakeholders to improve lead scoring, attribution tracking, and workflow automation.

Compunnel

CRM Lead

San Ramon, CA · On-site

This role involves leading a team of developers, collaborating with business and technology stakeholders to gather requirements, and ensuring that the CRM system integrates seamlessly with other ...

ALICE + OLIVIA

CRM Specialist

Manhattan, NY

$75K - $85K/yr

As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS ... Reporting directly to the Sr. Director of Performance Marketing, you will work hands-on across ...

Made In Cookware

CRM Manager

Austin, TX · On-site

You'll take ownership of creating and implementing a data-driven CRM strategy to enhance customer engagement, retention, and repeat purchases. You'll collaborate closely with performance marketing ...

Pro Coffee Gear

Head of Customer Success

Head of Customer Success Cape Town, Western Cape, South Africa Or refer someone Job Openings Head ... Build, manage, and mentor a high-performing customer success team, including support, aftersales ...

New

Rudolph Libbe Group

CRM Specialist

Walbridge, OH · On-site

Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction ...

Havas

CRM Director

San Francisco, CA · On-site

This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals: • ...

Cook Systems

Manager, CRM Technology

Tallahassee, FL · On-site

As a veteran-owned IT consulting company, we combine decades of industry experience with a ... Oversee the integration of CRM technologies with various customer service channels, such as mail ...

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Head Of Crm information

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$22K

$96.6K

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How much do head of crm jobs pay per year?

As of Sep 7, 2026, the average yearly pay for head of crm in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

How does the Head of CRM collaborate with other departments to improve customer engagement strategies?

As Head of CRM, you’ll frequently work with marketing, sales, product, and data analytics teams to align customer engagement initiatives and ensure a unified customer experience. This often involves leading cross-functional meetings to share insights from CRM data, developing targeted campaigns based on customer segmentation, and coordinating with IT to implement new CRM technologies. Strong communication and project management skills are essential, as you’ll need to balance different departmental goals while keeping customer satisfaction at the forefront.

What are the key skills and qualifications needed to thrive as a Head of CRM, and why are they important?

To excel as a Head of CRM, you need expertise in customer relationship management, data analysis, and strategic planning, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, data analytics tools, and relevant certifications such as Salesforce Certified Administrator are highly beneficial. Leadership, strong communication, and the ability to drive cross-functional collaboration are standout soft skills for this role. These competencies are crucial for developing effective CRM strategies that boost customer engagement, retention, and overall business growth.

What is the difference between Head Of Crm vs CRM Manager?

AspectHead Of CrmCRM Manager
ResponsibilitiesOversees overall CRM strategy, leads teams, and aligns CRM with business goalsManages daily CRM operations, executes campaigns, and analyzes customer data
Required CredentialsExperience in CRM strategy, leadership skills, often a bachelor’s or master’s degree in marketing or related fieldsExperience in CRM tools, campaign management, and analytics, often a bachelor’s degree in marketing or business
Work EnvironmentSenior leadership, cross-department collaboration, strategic planningOperational, project-focused, close interaction with marketing and sales teams

The Head Of Crm typically holds a strategic leadership role, overseeing the entire CRM function and guiding teams, while the CRM Manager handles day-to-day operations and campaign execution. Both roles require relevant experience and skills, but differ mainly in scope and seniority.

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Head Of Crm jobs near you
Infographic showing various Head Of Crm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Vice President, Head of CRM Technology

Cohen & Steers

New York, NY • Hybrid

$185K - $200K/yr

Full-time

Re-posted 21 days ago

Job description

Job Title: Vice President, Head of CRM Technology

Department: Information Technology

Reports To: Senior Vice President, Head of Development

FLSA Code: Exempt 

Estimated Salary: $185,000 - $200,000

 

Job Summary:

Cohen and Steers is currently seeking a Head of CRM technology to lead the strategy, architecture, and development of our Salesforce CRM ecosystem. The individual will own the technical roadmap for CRM data, integrations, and applications - both on-premise and in the cloud while guiding a development team and partnering with Sales Enablement, Finance, Relationship Management, Marketing and Sales to design and build enhancements for our strategic CRM platform. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

  • Own the strategic roadmap and technology vision for CRM, driving alignment between business priorities and technical execution
  • Direct the design, implementation, and delivery of integration solutions across the CRM ecosystem
  • Lead and mentor developers, setting standards for architecture, code quality, and delivery
  • Serve as the primary technical stakeholder and escalation point for CRM initiatives across IT and business units
  • Manage the CRM development team while directly contributing to solution design and build, ensuring hands-on technical credibility alongside leadership
  • Development of service-based solutions to integrate between different platforms, including services hosted in Azure and Microsoft Fabric
  • Development of applications utilizing Azure App Services (PaaS), Azure SQL Database, and Microsoft Fabric
  • Development of enhancements across the Salesforce platform architecture and ensuring a full CI/CD across environments
  • Working with developers and other IT members in identifying and proposing application system changes, enhancements, or troubleshooting issues
  • Responsible for supporting business users, investigating, and resolving application errors, data discrepancies and queries
  • Responsible for clearly articulating technical concepts to lead business stakeholders

 

Minimum Requirements:

  • A Bachelor's Degree in the Information Technology field is required
  • 10+ years' experience in CRM/data application development, with deep hands-on expertise in C#/Python, .NET Core, and SQL Server
  • Experience partnering with senior business stakeholders to define technology strategy and priorities
  • Prior experience leading or mentoring a development team, with accountability for technical direction and delivery
  • Proven vendor management skills
  • Substantial experience in developing application solutions through all phases of the application lifecycle from initial requirements gathering to ongoing enhancements
  • Strong knowledge of SQL for advanced querying, window functions, CTEs, pivoting, and handling slowly changing dimensions
  • Strong knowledge of ETL tools and patterns
  • Experience designing and reviewing Salesforce integration patterns (REST/SOAP APIs, Bulk API, Platform Events, Change Data Capture) between Salesforce and external systems
  • Strong knowledge of Apex, Lightning Web Components (LWC), and Flow/Process Automation, sufficient to guide and review development work even if not hands-on daily
  • Experience with Salesforce data governance, including sharing/security model design, field-level security, and data quality/deduplication strategies
  • Familiarity with Salesforce release management and DevOps practices (sandboxes, change sets, and CI/CD)
  • Strong customer service skills, with excellent written and verbal communication, in order to communicate with all levels of end users and help develop sustainable business solutions that address user requirements
  • Ability to work with users and managers to prioritize between tasks
  • Reasonable knowledge of the portfolio management process (Positions, Transactions) and how it intersects with the standard CRM object model (Account, Contacts, Opportunities).
  • Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
  • Agrees to comply with the firm's hybrid work policy ("work from home policy," as aligned with the Company's employee handbook), which currently requires reporting to the Company's New York City office four (4) days per week, with one (1) remote workday permitted.

Beneficial Skills:

  • Experience with Microservices
  • Experience with Microsoft Fabric, Azure DataBricks, or Snowflake
  • Experience with Azure DevOps (CI/CD)
  • Relevant Salesforce certifications
  • Recent experience in an Asset Management Firm or Hedge Fund
  • Experience with Salesforce administration
  • Reasonable knowledge of master data management concepts
  • Experience with Python and various data manipulation libraries
  • Experience of using job scheduling software (JAMS, ActiveBatch, AutoSys or equivalent)
  • Technical writing and documentation proficiency

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.

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