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Head Of Crm Jobs (NOW HIRING)

A.S.Adventure

$150 - $190/hr

Daarom zoeken we een Head of CRM & Customer Engagement die de strategische lijnen uitzet en mee richting geeft aan de verdere uitbouw van een data-driven CRM-organisatie voor twee sterke merken. Het ...

Nwacc

$75K/yr

The Director of CRM & Student Systems provides strategic leadership for the College's customer relationship management (CRM) platform implementation, strategy, governance, and performance across the ...

Senra Systems

Head of Customer Programs

Cypress, CA · On-site

Head Of Customer Programs At Senra Systems, we believe that the future of manufacturing lies not in ... Customer Programs & Account Management * Own strategic customer relationships. Develop customer ...

Washington Nationals

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

BraveView, Inc.

CRM

Alpharetta, GA · On-site

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

BraveView, Inc.

CRM

Alpharetta, GA

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

Avis Budget Group

CRM Manager

Parsippany, NJ · On-site

$115K - $130K/yr

We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The CRM Manager will be responsible for managing and optimizing customer ...

Victoria College

CRM Specialist

Victoria, TX · On-site

$4.5K - $5.0K/mo

This position supports the CRM Administrator in the coordination, development, and administration ... VC offers a variety of high-quality associate's degrees and transfer programs, preparing students ...

Made In Cookware

CRM Manager

Austin, TX · On-site

You'll take ownership of creating and implementing a data-driven CRM strategy to enhance customer engagement, retention, and repeat purchases. You'll collaborate closely with performance marketing ...

Koitecc Solutions

NJ · On-site

$186 - $345/hr

Summary Reporting to the Head of Customer Relationship Management (CRM) Product Management, the Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM ...

Havas

CRM Director

San Francisco, CA · On-site

This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals: • ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

A key aspect of this role will be to elevate our personalization efforts through innovative tools ... Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing ...

htna

CRM Administrator

Milwaukee, WI · Hybrid

We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...

Spar Group

CRM Specialist

Charlotte, NC · On-site

Support the execution of outbound email, LinkedIn, and CRM marketing campaigns. * Ensure data accuracy through record validation, deduplication, email verification, and ongoing CRM audits. * Monitor ...

bet365

CRM Manager, Sports

Denver, CO · On-site

$105K - $130K/yr

Company Description We're one of the world's leading online gambling companies, revolutionising the ... As a CRM Manager, Sports you will develop the promotional strategy & lead in building customer ...

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Head Of Crm information

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$22K

$96.6K

$221K

How much do head of crm jobs pay per year?

As of Aug 26, 2026, the average yearly pay for head of crm in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

How does the Head of CRM collaborate with other departments to improve customer engagement strategies?

As Head of CRM, you’ll frequently work with marketing, sales, product, and data analytics teams to align customer engagement initiatives and ensure a unified customer experience. This often involves leading cross-functional meetings to share insights from CRM data, developing targeted campaigns based on customer segmentation, and coordinating with IT to implement new CRM technologies. Strong communication and project management skills are essential, as you’ll need to balance different departmental goals while keeping customer satisfaction at the forefront.

What are the key skills and qualifications needed to thrive as a Head of CRM, and why are they important?

To excel as a Head of CRM, you need expertise in customer relationship management, data analysis, and strategic planning, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, data analytics tools, and relevant certifications such as Salesforce Certified Administrator are highly beneficial. Leadership, strong communication, and the ability to drive cross-functional collaboration are standout soft skills for this role. These competencies are crucial for developing effective CRM strategies that boost customer engagement, retention, and overall business growth.

What is the difference between Head Of Crm vs CRM Manager?

AspectHead Of CrmCRM Manager
ResponsibilitiesOversees overall CRM strategy, leads teams, and aligns CRM with business goalsManages daily CRM operations, executes campaigns, and analyzes customer data
Required CredentialsExperience in CRM strategy, leadership skills, often a bachelor’s or master’s degree in marketing or related fieldsExperience in CRM tools, campaign management, and analytics, often a bachelor’s degree in marketing or business
Work EnvironmentSenior leadership, cross-department collaboration, strategic planningOperational, project-focused, close interaction with marketing and sales teams

The Head Of Crm typically holds a strategic leadership role, overseeing the entire CRM function and guiding teams, while the CRM Manager handles day-to-day operations and campaign execution. Both roles require relevant experience and skills, but differ mainly in scope and seniority.

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Head Of Crm jobs near you
Infographic showing various Head Of Crm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Hoboken Antwerpen | Head of CRM & Customer Engagement

On-site

A.S.Adventure
See more jobs at A.S.Adventureexternal

$150 - $190/hr

Other

Posted 7 days ago

Job description

Het avontuur

CRM is voor Retail Concepts (A.S.Adventure en Juttu), onderdeel van de Yonderland Group, een strategische groeimotor waar customer data en lifecycle marketing samenkomen. In een omnichannel retailomgeving spelen relevante interacties met de klant, personalisatie en loyalty daarin een sleutelrol. Daarom zoeken we een Head of CRM & Customer Engagement die de strategische lijnen uitzet en mee richting geeft aan de verdere uitbouw van een data-driven CRM-organisatie voor twee sterke merken.

Het avontuur

Als Head of CRM & Customer Engagement stuur je het CRM-team strategisch aan en geef je mee richting aan de verdere ontwikkeling van een moderne en futureproof CRM-organisatie.

Samen met je team bepaal je hoe klanten relevanter, persoonlijker en consistenter te benaderen doorheen hun volledige customer journey, over alle kanalen heen. Je bewaakt de performantie van CRM-initiatieven, identificeert groeikansen en vertaalt customer insights naar gerichte acties en strategische prioriteiten.

Als strategische sparringpartner van de Marketing Director help je customer-first denken verder te verankeren binnen de commerciële strategie van RetailConcepts.

Je verantwoordelijkheden
  • Je leidt en inspireert een multidisciplinair CRM-team bestaande uit een CRM Manager, CRM Campaign Expert en CRM Analist en bouwt verder aan een mature CRM-organisatie.
  • Je bouwt CRM verder uit als strategische driver binnen Retail Concepts
  • Je ontwikkelt en verfijnt de end-to-end CRM- en engagementstrategie over de volledige customer lifecycle.
  • Je definieert en realiseert de loyalty- en retentiestrategie, met focus op customer lifetime value en duurzame groei.
  • Je beïnvloedt senior stakeholders via heldere communicatie rond CRM-strategie, performantie en commerciële resultaten.
  • Je bent de CRM- en loyalty-champion binnen Retail Concepts en vertaalt de noden van Retail Concepts naar de Yonderland Group.
  • Je bouwt actief mee aan de implementatie van een nieuwe marketing automation tool (Bloomreach) en analysetool (PowerBI).
Je uitrusting
  • Je hebt minstens 15 jaar ervaring in CRM en marketing automation, waarvan meerdere jaren in een strategische leadership rol.
  • Idealiter heb je ervaring binnen een omnichannel retail- of e-commerceomgeving.
  • Je combineert strategisch inzicht met sterke executiekracht en hebt ervaring met het aansturen van teams.
  • Je weet hoe technologie, data en customer experience samenkomen binnen een moderne CRM-organisatie.
  • Je werkt nauw samen met IT en dus is technische kennis niet absoluut noodzakelijk, maar wel nuttig.
  • Je communiceert helder, denkt commercieel en weet stakeholders op verschillende niveaus mee te krijgen.
  • Je voelt je comfortabel in een omgeving in volle evolutie en krijgt energie van verandering, groei en transformatie.
Onze troeven What's in it for you?

Je komt terecht in een ondernemende retailgroep waar initiatief, ownership en samenwerking centraal staan. In deze strategische functie krijg je de kans om CRM en customer engagement verder vorm te geven binnen een toonaangevend bedrijf. Daarbij krijg je veel autonomie om impact te maken.

  • Een marktconform loon, aangevuld met extra vakantiedagen om écht te kunnen genieten van je vrije tijd.
  • Een mooie personeelskorting op ons uitgebreide assortiment.
  • Een flexibel cafetariaplan, inclusief mobiliteitsbudget.
  • Maaltijd- en ecocheques als extraatje.
  • Groeps- en hospitalisatieverzekering voor je gemoedsrust.
  • De mogelijkheid om hybride te werken.
  • Leuke, sportieve middagactiviteiten samen met je collega’s.
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