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Head Of Crm Jobs (NOW HIRING)

Nwacc

$75K/yr

The Director of CRM & Student Systems provides strategic leadership for the College's customer relationship management (CRM) platform implementation, strategy, governance, and performance across the ...

Scientific Games

CRM Manager

You will ensure the delivery of scalable, consistent, and effective CRM solutions across all jurisdictions. This role is responsible for the flawless execution of data-driven marketing programs ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to ... Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight, or similar). * Self ...

University of Delaware

CRM Specialist

Newark, DE · On-site

Under the supervision of the Director of Graduate Recruitment Marketing, the CRM Specialist is a critical member of both operations and the recruitment marketing team and is responsible for the ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

This role is based out of our HQ in Beverly Hills, CA and is not eligible for remote. We are ... Lead CRM support for key business moments including Acquisition, Seasonal Box launches ...

Hard Rock Digital

NY · On-site

$100 - $130/hr

We're taking that foundation of success and bringing it to the digital space -- ready to join us? What's the Position? We are looking for a CRM Innovation Manager to join our CRM team and lead the ...

AppJaxx

Head of Technology

San Antonio, TX · On-site

As we continue to expand, we're looking for a Head of Technology to lead our technical vision ... This role is responsible for building, optimizing, and scaling our tech stack, automation, CRM ...

htna

CRM Administrator

Milwaukee, WI · Hybrid

We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...

Champion Home Builders

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.

Hellermanntyton

CRM Administrator

Milwaukee, WI · On-site

$70 - $100/hr

We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...

New

Champion Homes

CRM Administrator

San Antonio, TX · On-site

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.

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Head Of Crm information

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$22K

$96.6K

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How much do head of crm jobs pay per year?

As of Sep 4, 2026, the average yearly pay for head of crm in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

How does the Head of CRM collaborate with other departments to improve customer engagement strategies?

As Head of CRM, you’ll frequently work with marketing, sales, product, and data analytics teams to align customer engagement initiatives and ensure a unified customer experience. This often involves leading cross-functional meetings to share insights from CRM data, developing targeted campaigns based on customer segmentation, and coordinating with IT to implement new CRM technologies. Strong communication and project management skills are essential, as you’ll need to balance different departmental goals while keeping customer satisfaction at the forefront.

What are the key skills and qualifications needed to thrive as a Head of CRM, and why are they important?

To excel as a Head of CRM, you need expertise in customer relationship management, data analysis, and strategic planning, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, data analytics tools, and relevant certifications such as Salesforce Certified Administrator are highly beneficial. Leadership, strong communication, and the ability to drive cross-functional collaboration are standout soft skills for this role. These competencies are crucial for developing effective CRM strategies that boost customer engagement, retention, and overall business growth.

What is the difference between Head Of Crm vs CRM Manager?

AspectHead Of CrmCRM Manager
ResponsibilitiesOversees overall CRM strategy, leads teams, and aligns CRM with business goalsManages daily CRM operations, executes campaigns, and analyzes customer data
Required CredentialsExperience in CRM strategy, leadership skills, often a bachelor’s or master’s degree in marketing or related fieldsExperience in CRM tools, campaign management, and analytics, often a bachelor’s degree in marketing or business
Work EnvironmentSenior leadership, cross-department collaboration, strategic planningOperational, project-focused, close interaction with marketing and sales teams

The Head Of Crm typically holds a strategic leadership role, overseeing the entire CRM function and guiding teams, while the CRM Manager handles day-to-day operations and campaign execution. Both roles require relevant experience and skills, but differ mainly in scope and seniority.

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Head Of Crm jobs near you
Infographic showing various Head Of Crm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Micro Center

Hilliard, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
  • Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
  • Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
  • Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
  • Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS

Customer Data Integrity, Segmentation & Insights
  • Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
  • Manage customer de-duplication processes, identity resolution, and master customer records
  • Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
  • Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
  • Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
  • Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)

Technology & Platform Management
  • Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
  • Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
  • Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery

Lifecycle Marketing, Personalization & Geo-Targeting
  • Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
  • Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
  • Use geo-targeting and store-preference data to drive store visits and online order reservations
  • Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
  • Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion

Membership & Retention
  • Lead or closely partner on retail membership program strategy and execution
  • Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
  • Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty

Team Leadership & Cross-Functional Collaboration
  • Build, lead, and manage a high-performing CRM and lifecycle marketing team
  • Serve as the CRM and customer data subject-matter expert across the organization
  • Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support

Performance, Reporting & Optimization
  • Define and track CRM and omnichannel KPIs including:

    • Customer acquisition, retention, and lifetime value (CLV)
    • Engagement and conversion across channels
    • BOPIS adoption and conversion rates
    • Online-to-store attribution and influenced store sales
    • Store visit frequency and omnichannel revenue contribution

  • Monitor customer data quality and continuously improve accuracy and usability
  • Deliver performance reporting and strategic insights to the CMO and executive leadership
  • Continuously refine CRM programs to improve omnichannel performance and customer experience

What We're Looking For
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
  • Experience in brick-and-mortar, omnichannel, or specialty retail
  • 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
  • 3-5+ years of people management experience
  • Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
  • Experience managing large-scale customer databases
  • Experience managing customer data quality, de-duplication, and data hygiene
  • Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance

Key Competencies
  • Omnichannel, customer-first mindset
  • Strong understanding of customer data, attribution, and segmentation
  • Experience with personalization, geo-targeting, and lifecycle marketing
  • Data-driven decision making
  • Cross-functional leadership and collaboration

Work Environment
  • On-site, 5 days per week
  • Occasional travel may be required

Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
  • Medical, Dental & Vision Coverage for regular full-time associates
  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry-Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
#Microcenter1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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