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Head Of Crm Jobs (NOW HIRING)

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

On the CRM team reporting to the Senior Manager of CRM, you will work on projects includinggrowing priority customer segments, shaping brand and commercial strategy customer strategy, and informing ...

BraveView, Inc.

CRM

Alpharetta, GA · On-site

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

Compunnel

CRM Lead

San Ramon, CA · On-site

This role involves leading a team of developers, collaborating with business and technology stakeholders to gather requirements, and ensuring that the CRM system integrates seamlessly with other ...

Made In Cookware

CRM Manager

Austin, TX · On-site +1

You'll take ownership of creating and implementing a data-driven CRM strategy to enhance customer engagement, retention, and repeat purchases. You'll collaborate closely with performance marketing ...

Bank Of Springfield

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

Essential Duties & Responsibilities * Assist with oversight and day-to-day management of the bank's CRM programs. * Train new users on CRM platforms and related processes. * Coordinate marketing and ...

Staffingine LLC

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations. * Support day-to-day CRM coordination and operational tasks as needed.

Havas

CRM Director

San Francisco, CA

This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals: · ...

LGBT Great

CRM Product Owner (North America)

Manhattan, NY · On-site

$140 - $180/hr

Reporting to the Head of CRM & Sales Enablement, this individual-contributor role will translate business priorities into scalable capabilities that improve sales effectiveness, client engagement ...

New

krg technology inc

CRM Developer

Redmond, WA · On-site

Fulltime / Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to meet a client ...

Champion Home Builders

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.

Atria Group LLC

CRM Consultant

Houston, TX · On-site

NET MVC (Razor) o Dynamics CRM 2011 or 2013 - (workflows, plugins, SDK, CRM Web services) o In addition to the development side of Dynamics CRM, they also need to understand the functional side of ...

Cnx

CRM Architect

Concord, NC

$106K - $166K/yr

Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a seasonedSenior D365 CRM Architectto lead the end-to-end design, implementation, and ...

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Head Of Crm information

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$22K

$96.6K

$221K

How much do head of crm jobs pay per year?

As of Aug 23, 2026, the average yearly pay for head of crm in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

How does the Head of CRM collaborate with other departments to improve customer engagement strategies?

As Head of CRM, you’ll frequently work with marketing, sales, product, and data analytics teams to align customer engagement initiatives and ensure a unified customer experience. This often involves leading cross-functional meetings to share insights from CRM data, developing targeted campaigns based on customer segmentation, and coordinating with IT to implement new CRM technologies. Strong communication and project management skills are essential, as you’ll need to balance different departmental goals while keeping customer satisfaction at the forefront.

What are the key skills and qualifications needed to thrive as a Head of CRM, and why are they important?

To excel as a Head of CRM, you need expertise in customer relationship management, data analysis, and strategic planning, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, data analytics tools, and relevant certifications such as Salesforce Certified Administrator are highly beneficial. Leadership, strong communication, and the ability to drive cross-functional collaboration are standout soft skills for this role. These competencies are crucial for developing effective CRM strategies that boost customer engagement, retention, and overall business growth.

What is the difference between Head Of Crm vs CRM Manager?

AspectHead Of CrmCRM Manager
ResponsibilitiesOversees overall CRM strategy, leads teams, and aligns CRM with business goalsManages daily CRM operations, executes campaigns, and analyzes customer data
Required CredentialsExperience in CRM strategy, leadership skills, often a bachelor’s or master’s degree in marketing or related fieldsExperience in CRM tools, campaign management, and analytics, often a bachelor’s degree in marketing or business
Work EnvironmentSenior leadership, cross-department collaboration, strategic planningOperational, project-focused, close interaction with marketing and sales teams

The Head Of Crm typically holds a strategic leadership role, overseeing the entire CRM function and guiding teams, while the CRM Manager handles day-to-day operations and campaign execution. Both roles require relevant experience and skills, but differ mainly in scope and seniority.

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Head Of Crm jobs near you
Infographic showing various Head Of Crm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Head of Commercial CRM & Customer Engagement Excellence (Director)

Biogen

Cambridge, MA • On-site

$196K - $270K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Biogen rating

9.3

Company rating: 9.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

3rd of 86 rated pharmaceutical

Job description

About This Role: As the Head of Commercial CRM & Customer Engagement Excellence for North America at Biogen, you will play a crucial role in shaping the enterprise Commercial CRM vision and optimizing field commercial execution. You will be responsible for driving the roadmap for marketing and customer engagement technologies, ensuring that Field Commercial teams are equipped with best-in-class tools, insights, and processes. This position integrates strategy, operations, technology, and analytics to deliver a seamless, compliant, and customer-centric experience. You will serve as the enterprise owner of Commercial Veeva CRM/Vault (Field) and collaborate closely with Commercial, IT, Data & Analytics, Compliance, and Brand teams. Your efforts will translate business needs into scalable solutions, improving HCP engagement, field productivity, and customer experience. As a trusted advisor to senior commercial leadership, you will play a critical role in shaping the future of customer engagement, commercial effectiveness, and digital enablement across the organization.
What You'll Do:
  • Own the enterprise CRM strategy across Field Commercial, ensuring alignment with business priorities and customer engagement goals.
  • Define and manage the roadmap for Veeva CRM (Commercial), Veeva Vault, and integrated marketing technologies tools.
  • Lead requirements gathering, solution design, and deployment of new CRM capabilities, enhancements, and integrations.
  • Evaluate emerging technologies, AI capabilities, and digital tools to enhance field effectiveness and omnichannel engagement.
  • Partner with Marketing, Digital, and Data teams to enable field tools such as Veeva Suggestions & My Insights for campaign execution.
  • Ensure CRM and marketing technologies integrate seamlessly with data platforms, content systems, and analytics environments.
  • Serve as the primary business owner for field tools that enable and inform Field Operations processes.
  • Drive continuous improvement of field-facing tools, reporting, and insights to maximize productivity and impact.
  • Lead change management, communication, and training strategies for CRM and field-enablement initiatives.
  • Establish governance frameworks for CRM usage, data standards, and system enhancements.
  • Regularly enhance and deploy field communication capabilities for clear and compliant access to materials and information.

Who You Are: You are a strategic thinker with a deep understanding of commercial CRM platforms and field force automation. Your strong communication skills and executive presence make you a trusted advisor to senior leadership. You thrive in cross-functional environments and have a proven track record of leading transformation initiatives. Your analytical mindset allows you to translate complex business needs into technical solutions. You are passionate about optimizing field commercial execution and improving customer engagement.
Required Skills:
  • Bachelor's degree.
  • 7+ years of experience in the pharma/biotech industry.
  • 4+ years of experience with Veeva CRM, including Field Commercial modules; experience with Veeva Vault, PromoMats, Align, and/or Veeva Data Cloud strongly preferred.
  • Proven track record of leading CRM transformations, field platforms programs, or omnichannel capability builds.
  • Strong understanding of HCP engagement models, field medical workflows, compliance requirements, and specialty/rare disease commercial models.
  • Experience partnering with IT and Data teams to deliver integrated, scalable technology solutions.
  • Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive enterprise-level change.
  • Strong analytical mindset with the ability to translate business needs into technical requirements.
  • Excellent communication, executive presence, and stakeholder management skills.

Preferred Skills:
  • People management experience.
  • Product launch experience.
  • Analytical skillset or experience to evaluate options objectively with strong executive presence.

Job Level: Management
Additional Information
The base compensation range for this role is: $196,000.00-$270,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being; including, but not limited to:
  • Medical, Dental, Vision, & Life insurances
  • Fitness & Wellness programs including a fitness reimbursement
  • Short- and Long-Term Disability insurance
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
  • Up to 12 company paid holidays + 3 paid days off for Personal Significance
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit
  • 401(k) program participation with company matched contributions
  • Employee stock purchase plan
  • Tuition reimbursement of up to $10,000 per calendar year
  • Employee Resource Groups participation

Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

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About Biogen

Sourced by ZipRecruiter

At Biogen, our mission is clear - we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Together, our employees create, commercialize, and manufacture transformative therapies for our patient population.

Industry

Scientific research and development services

Company size

5,001 - 10,000 Employees

Headquarters location

Cambridge, MA, US

Year founded

1978

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