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Director Of Crm Jobs (NOW HIRING)

Havas

CRM Director

San Francisco, CA · On-site

... support of their business goals: • Develops and substantiates comprehensive, integrated CRM ... Direct Mail * Telemarketing/Specialized phone services * In-office tactics * CRM-related Digital ...

Avis Budget Group

CRM Manager

Parsippany, NJ · On-site

$115K - $130K/yr

We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The CRM Manager will be responsible for managing and optimizing customer ...

Compunnel

CRM Lead

San Ramon, CA · On-site

This role involves leading a team of developers, collaborating with business and technology stakeholders to gather requirements, and ensuring that the CRM system integrates seamlessly with other ...

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type ... Serve as the primary business owner and first line of support for the CRM system, including ...

Digital Remedy

CRM Developer

Hunt Valley, MD · On-site

Quick to embrace emerging technologies and capable of self-directed learning. * Strong sense of ... Experience supporting enterprise CRM implementations and large-scale integrations. * Familiarity ...

Anaheim Ducks

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

Our team members are an integral part of the event experience through their interactions with ... The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director ...

Krewe Eyewear

CRM Manager

New York, NY · On-site

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District ... As our business grows, we are seeking a CRM Manager who will be responsible for developing Email ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. We're seeking a strategic and data-driven CRM ...

Atria Group LLC

CRM Consultant

Houston, TX · On-site

NET MVC (Razor) o Dynamics CRM 2011 or 2013 - (workflows, plugins, SDK, CRM Web services) o In addition to the development side of Dynamics CRM, they also need to understand the functional side of ...

Koho Collective

WI · On-site

$70 - $90/hr

Wil je automatiseren, AI inzetten of betrouwbaar rapporteren? Dan begint dat bij een kloppend ... Je hebt minstens 3 jaar ervaring als CRM Consultant. Bij voorkeur met HubSpot. Ervaring met ...

Jobsbridge

Microsoft CRM Dynamics

Walnut Creek, CA · On-site

Contribute to the functional design and architecture of CRM development as well as integration points. Ability to participate in Agile/SCRUM based development and collaborate with Project Managers.

Cnx

CRM Architect

Concord, NC · On-site

$106K - $166K/yr

Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a seasonedSenior D365 CRM Architectto lead the end-to-end design, implementation, and ...

Foot Locker

Associate, CRM & Lifecycle

Manhattan, NY · On-site

$67K - $70K/yr

Overview This role is HYBRID in NYC We're seeking an Associate of CRM & Lifecycle , who is passionate about customer engagement, loyalty, lifecycle marketing, and data-driven decision making. This ...

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Director Of Crm information

See salary details

$23.5K

$121.5K

$189.5K

How much do director of crm jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of crm in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of CRM do?

A Director of CRM (Customer Relationship Management) oversees an organization's strategies and systems for managing customer interactions, maximizing customer satisfaction, and driving business growth. Their responsibilities include developing and implementing CRM strategies, analyzing customer data to improve engagement, leading CRM teams, and collaborating with marketing, sales, and IT departments. They play a key role in selecting and optimizing CRM software to ensure effective communication and retention of customers.

What are the key skills and qualifications needed to thrive as a director of CRM, and why are they important?

To thrive as a Director of CRM, you need expertise in customer relationship management strategy, data analysis, and a solid background in marketing or business, usually supported by a relevant degree and leadership experience. Advanced skills with CRM platforms like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications in CRM technologies, are typically required. Exceptional communication, strategic thinking, and team leadership are crucial soft skills for aligning cross-functional teams and driving customer-centric initiatives. These skills and qualities are vital for effectively optimizing customer engagement, retention, and revenue growth across the organization.

What are some common challenges faced by a director of CRM when implementing new CRM strategies across a large organization?

A Director of CRM often encounters challenges such as aligning diverse teams with new CRM processes, integrating CRM tools with existing systems, and ensuring user adoption across departments. Navigating data privacy regulations and maintaining data quality can also be complex, particularly in organizations with large customer bases. Effective communication, cross-departmental collaboration, and ongoing training are essential to overcome these hurdles and drive successful CRM strategy implementation.

What is the difference between Director Of Crm vs CRM Manager?

AspectDirector Of CrmCRM Manager
ResponsibilitiesOversees CRM strategy, leads teams, aligns CRM with business goalsManages daily CRM operations, executes campaigns, analyzes data
Required CredentialsBachelor's/Master's in Marketing, Business, or related; experience in CRM leadershipBachelor's in Marketing, Business, or related; experience in CRM execution
Work EnvironmentStrategic, leadership-focused, cross-departmentalOperational, campaign-focused, data-driven
Industry UsageCommon in large organizations and enterprisesFound in both small and large companies

The main difference between a Director Of Crm and a CRM Manager lies in scope and responsibility. The Director Of Crm focuses on strategic leadership and aligning CRM initiatives with overall business goals, while the CRM Manager handles daily operations and campaign execution. Both roles require similar credentials but differ in their level of seniority and strategic involvement.

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Director Of Crm jobs near you
Infographic showing various Director Of Crm job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,522 per year, or $58.4 per hour.

CRM Director

Havas

San Francisco, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Description
Position at Havas
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
  • Email
  • Direct Mail
  • Telemarketing/Specialized phone services
  • In-office tactics
  • CRM-related Digital (sites, landing pages, registration, etc.)
  • Other Direct Response lead generation tactics

• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco

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