The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...
The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
CRM Manager
Las Vegas, NV · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
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CRM Manager
Las Vegas, NV · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
Apply Early
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
Quick apply
Apply Early
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
Apply Early
CRM Manager
New York, NY · On-site
Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this role ...
CRM Manager
New York, NY · On-site
Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this role ...
CRM Manager
Boston, MA · On-site
$130K - $140K/yr
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
CRM Manager
Boston, MA · On-site
$130K - $140K/yr
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
CRM Manager
New York, NY · On-site
As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...
Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this ...
Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this ...
The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio. The CRM leads ...
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Apply Early
The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio. The CRM leads ...
Apply Early
Manager, CRM
New York, NY · Hybrid
$116K - $204K/yr
Develop, execute, optimize and maintain the processes and procedures within the CRM that will support Corporate Finance & Restructuring's CRM strategy and priorities * Manage and increase adoption of ...
Manager, CRM
New York, NY · Hybrid
$116K - $204K/yr
Develop, execute, optimize and maintain the processes and procedures within the CRM that will support Corporate Finance & Restructuring's CRM strategy and priorities * Manage and increase adoption of ...
Manager, CRM
$110K - $125K/yr
Support the development and execution of CRM strategies aligned with brand and marketing objectives, owning priority customer journey touchpoints and lifecycle to guide messaging, timing, and ...
Manager, CRM
$110K - $125K/yr
Support the development and execution of CRM strategies aligned with brand and marketing objectives, owning priority customer journey touchpoints and lifecycle to guide messaging, timing, and ...
CRM Manager
Hopkinton, MA · On-site +1
Lotto.com Inc. is seeking a Marketing Coordinator who will be assisting the Director of Marketing across digital media, CRM management and helping coordinate campaigns with Lotto.com's media agency ...
CRM Manager
Hopkinton, MA · On-site +1
Lotto.com Inc. is seeking a Marketing Coordinator who will be assisting the Director of Marketing across digital media, CRM management and helping coordinate campaigns with Lotto.com's media agency ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
CRM Manager
Pittsburgh, PA · On-site
$150K - $167K/yr
The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with ...
CRM Manager
Pittsburgh, PA · On-site
$150K - $167K/yr
The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
CRM Administrator
Noblesville, IN · On-site
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
Description We are seeking a Junior CRM to join our growing marketing team. Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean ...
Description We are seeking a Junior CRM to join our growing marketing team. Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean ...
CRM Administrator
Plano, TX · On-site
The CRM Administrator plays a critical role in advancing ADTI US's sales execution strategy through the design, implementation, optimization, and ongoing administration of the CRM ecosystem and end ...
CRM Administrator
Plano, TX · On-site
The CRM Administrator plays a critical role in advancing ADTI US's sales execution strategy through the design, implementation, optimization, and ongoing administration of the CRM ecosystem and end ...
CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
CRM Analyst
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Analyst
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
Customer Relationship Management information
See salary details
$12.26 - $15.73
9% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$15.73 - $19.21
21% of jobs
The median wage is $22.21 / hr.
$19.21 - $22.68
23% of jobs
$22.68 - $26.16
13% of jobs
$26.16 - $29.63
7% of jobs
$30.21 is the 75th percentile. Wages above this are outliers.
$29.63 - $33.11
13% of jobs
$33.11 - $36.58
6% of jobs
$36.58 - $40.06
4% of jobs
$40.06 - $43.53
2% of jobs
$43.53 - $47.01
1% of jobs
$47.01 - $50.48
1% of jobs
$12
$26
$50
How much do customer relationship management jobs pay per hour?
As of Jul 6, 2026, the average hourly pay for customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.
Is an RM role stressful?
A Customer Relationship Management (CRM) role can be stressful due to the need to meet client expectations, handle multiple accounts, and resolve issues promptly. The job often requires strong communication skills, organization, and the ability to manage pressure during busy periods or challenging situations.
What are some common challenges faced by professionals in Customer Relationship Management roles, and how can they be addressed?
Customer Relationship Management (CRM) professionals often encounter challenges such as managing large volumes of customer data, ensuring data accuracy, and maintaining personalized communication at scale. Additionally, aligning CRM strategies with evolving customer expectations and coordinating across sales, marketing, and support teams can be complex. Addressing these challenges typically involves regular data audits, leveraging automation tools for segmentation and communication, and fostering strong interdepartmental collaboration to ensure a seamless customer experience.
What is the role of a customer relations manager?
A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service, and use CRM tools to track interactions and resolve issues efficiently.
What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) refers to strategies, practices, and technologies that companies use to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems help organizations streamline processes, organize information, and ensure that all customer interactions are tracked and managed efficiently. This enables businesses to better understand customer needs and provide more personalized service.
What are the key skills and qualifications needed to thrive in Customer Relationship Management, and why are they important?
To excel in Customer Relationship Management (CRM), you need strong interpersonal skills, analytical thinking, and a background in sales, marketing, or business administration. Familiarity with CRM platforms like Salesforce or HubSpot, and relevant certifications, are highly valuable. Exceptional communication, problem-solving abilities, and a customer-centric mindset help professionals build lasting relationships and resolve issues effectively. These skills and tools are essential for driving customer satisfaction, loyalty, and business growth.
What is the work of customer relationship management?
Customer Relationship Management (CRM) involves managing a company's interactions with current and potential customers using specialized software and strategies. The role includes maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts to foster long-term relationships.
What does a CRM manager make?
A CRM manager typically earns between $60,000 and $120,000 annually, depending on experience, location, and company size. They are responsible for managing customer data, developing strategies to improve customer relationships, and often use CRM software like Salesforce or HubSpot.
What do customer relationship managers do?
Customer relationship managers oversee a company's interactions with current and potential customers to improve satisfaction and loyalty. They analyze customer data, develop strategies to enhance relationships, and often use CRM software to track communication and sales activities. Strong communication, problem-solving skills, and knowledge of CRM tools are essential for this role.
What is a customer relationship management job?
A customer relationship management (CRM) job involves managing a company's interactions with current and potential customers using CRM software and strategies. Roles often include maintaining customer data, improving customer satisfaction, and supporting sales and marketing efforts. Strong communication skills and knowledge of CRM tools like Salesforce or HubSpot are typically required.
What is the difference between Customer Relationship Management vs Customer Service Representative?
| Aspect | Customer Relationship Management | Customer Service Representative |
|---|---|---|
| Primary Role | Developing and maintaining long-term customer relationships, analyzing customer data, and implementing strategies to enhance customer loyalty. | Handling customer inquiries, resolving issues, and providing support to ensure customer satisfaction. |
| Required Skills | CRM software proficiency, communication, data analysis, strategic thinking | Communication, problem-solving, product knowledge, interpersonal skills |
| Work Environment | Office-based, often involving CRM systems and data analysis tools | Call centers, retail, or office settings with direct customer interaction |
| Common Employer Types | Retail, finance, technology companies | Retail stores, service providers, telecom companies |
While both roles focus on customer interactions, Customer Relationship Management involves strategic planning and data analysis to foster long-term loyalty, whereas Customer Service Representatives primarily handle immediate customer issues and support. Understanding these differences helps in choosing the right career path or job focus within customer-centric industries.
More about Customer Relationship Management jobs
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What states have the most Customer Relationship Management jobs? States with the most job openings for Customer Relationship Management jobs include:
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Job description
Job SummaryThe Alta Client Revenue Manager work and support their assigned team in Revenue Cycle Services for their assigned clients. The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve timely results.
Works closely with the software Implementation Specialists to coordinate software and billing deadlines and go-lives. Works with US based and overseas CRM managers on the RCS team, coordinating work as needed. The CRM is required to manage multiple projects and project types concurrently.
Scope of work will include new & current client implementation agreements change orders for additional services post implementation.?. The CRM oversees new & existing credentialing updates, customer/patient support team & offshore team daily functions. CRM works to clarify communication, address questions and concerns, mediate conflict, and maintain order.'Essential Functions Serve as a manager liaison between IOC & Alta offices to ensure smooth delivery on all client deliverables according to contracts
Oversee client invoicing process and ensure client profitability. Partake in client kick-off calls with the ECL Implementation Specialists, driving the enrollment and registration process for all medical billing needs. Provide innovative solutions to both clients & internal teams in revenue cycle process.
Oversee the E-bridge batch routing process and ensure TAT for all batches, including query resolution, improvement practices, ETC. Work as a communication agent between the client and EDI Specialist, confirming all enrollment forms (paper and digital) are processed Manage client termination requests including documentation, team work flow, PMS access terminated, Final reports sent, E-bridge, Smartsheet, etc. Coordinate weekly or bi-weekly meetings with clients, specifically their billing staff.
Provide training & education to both Alta & IOC offices where required. Onboard all new clients into RCM related processes and ensure smooth delivery on all areas. Oversee setup and registration for clearinghouse, patient statements, ERA/EFT Enrollment, credentialing, payor portals for new and existing clients Standardize work-flow processes throughout the revenue cycle to assist in achieving consistency Write or revise client Standard Operating Procedures (SOPs).
Obtain all technical setup for the RCS team from the clients or ECL Supports IT (RDP connections, software logins, VPNs) Identify and achieve quarterly goals (rocks) based upon the Rockefeller methodology. Actively monitor KPI's and TAT across the team scopes Knowledge KSAs Medical billing experience and Revenue Cycle Service experience required Associates Degree or +5 years experience preferred Demonstrate success in a client facing role with a medical practice. Experience working successfully with Off & On shore operations.
Strong verbal and written communication skills Moderate skills in Microsoft Excel, Word, Powerpoint, Teams, & Outlook Experience with EMR, PM, Optical, or ASC software preferred Medical clinic workflow experience beneficial