Customer Project Coordinator Jobs (NOW HIRING)

Job Type
Full-time
Description
Labconco is a leading manufacturer of laboratory equipment, providing innovative solutions that support scientific discovery, safety, and research across a wide range of industries. With a long-standing reputation for quality, collaboration, and customer service, Labconco is committed to delivering exceptional products and experiences to customers around the world.
We are seeking a highly organized and customer-focused Project Coordinator to support our Sales Engineering team and help deliver an exceptional experience for our furniture dealer partners throughout the lifecycle of a project. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in building strong relationships while coordinating projects from quotation through installation.
The Project Coordinator will serve as a key liaison between external dealers and internal teams, ensuring projects are accurately quoted, efficiently processed, and successfully delivered. This position offers the opportunity to combine project coordination, customer service, problem-solving, and cross-functional collaboration in support of high-quality solutions and outstanding customer experiences.
Requirements
The Project Coordinator is responsible for supporting Furniture Dealers throughout the full lifecycle of project opportunities, primarily involving smaller quantity or non-ventilated product opportunities that do not qualify for a Log Number. This role includes reviewing project requests, developing custom product request forms as needed, preparing cost spreadsheets, and generating technical quotations for dealers.
Upon award of a project, the Project Coordinator is responsible for coordinating required submittal documentation, entering orders into the ERP system, and managing the project through manufacturing, shipment, and installation. This position serves as the primary liaison between external dealers and internal departments to ensure projects are completed accurately, efficiently, and with a high level of customer service.
Essential Duties and Responsibilities

• Review project requests and perform project take-offs for quick quotes or smaller quantity architecturally specified opportunities.
• Generate custom product request forms and supporting documentation as needed.
• Develop project cost spreadsheets and prepare customer quotations.
• Coordinate and provide all required submittal documentation, including collaboration with the Submittal/BIM Coordinator for drawings when necessary.
• Enter and manage orders within the ERP system.
• Coordinate with manufacturing and dealers to support project scheduling and shipment timelines.
• Serve as the primary point of contact between furniture dealers and internal departments throughout the project lifecycle.
• Respond to dealer inquiries regarding orders, products, returns, and issue resolution.
• Support Sales Representatives with project coordination and customer communication.
• Maintain accurate communication records, including emails, calls, and quotations within Salesforce CRM.
• Assist in resolving project-related issues to ensure customer satisfaction and timely completion.
• Other Duties - Perform other job duties as assigned by Management.

Work Schedule
Normal working hours are typically an 8 hour work day within the operating hours of 7:30am - 6:00pm Monday - Friday; unless otherwise discussed and/or established by the manager or seasonal schedule changes. From time to time additional hours may be required, as needed. This position is expected to work onsite.
Education and Experience
Associate's degree in Business, Project Management, Engineering, Construction Management, or a related field preferred; two years of related experience in project coordination, estimating, customer service, sales support, technical writing or a similar role; or equivalent combinations of education and experience.
Core Competencies: Communication, Technical Proficiency, Customer Service/Focus, Planning & Organizing, Drive & Initiative, Business Knowledge, Professionalism, Ownership, Teamwork/Collaboration, Problem Solving/Critical Thinking
Required Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience working with ERP systems, CRM software, or project management tools preferred.
• Experience reading blueprints, drawings, or technical specifications preferred.
• Familiarity with AutoCAD and Salesforce is a plus.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills (technical writing a plus) with a strong customer service focus.
• Ability to collaborate effectively across departments and maintain professional relationships with external customers and dealers.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to analyze project information, prepare cost estimates, and interpret technical documentation.
• Ability to work independently, exercise sound judgment, and manage projects through completion.
• Ability to adapt in a fast-paced environment while maintaining accuracy and responsiveness.
• Ability to legally operate a motor vehicle and travel as needed.

Benefits

• PTO, 9 paid holidays, Medical, HSA, FSA, Dental, Vision, 401k (Traditional and Roth), Company paid life insurance, LTD & STD.

EOE/M/F/Vet/Disabled