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Customer Operations Representative Jobs in Virginia

HRSD

Customer Care Representative

Virginia Beach, VA · On-site

$23.29 - $30.42/hr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization ... operations • 2-3 years customer service Desired • 2 years in contact center, utility billing ...

HRSD

Customer Care Representative

Virginia Beach, VA

$14.25 - $19.25/hr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization ... operations • 2-3 years customer service Desired • 2 years in contact center, utility billing ...

Sila

Customer Service Representative

Hamilton, VA

$18 - $22/hr

Our success is driven by skilled technicians in the field--and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they ...

Sila

Customer Service Representative

Manassas Park, VA

$18 - $20/hr

Our success is driven by skilled technicians in the field--and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they ...

RB Global Inc.

Customer Service Representative

Culpeper, VA · On-site

$15.75 - $21.50/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Ritchie Bros.

Customer Service Representative

Culpeper, VA

$15.75 - $21.50/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Sila Services

Customer Service Representative

Norfolk, VA · On-site

$18 - $20/hr

Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear ...

Sila

Customer Service Representative

Norfolk, VA

$18 - $20/hr

Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear ...

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Our success is driven by skilled technicians in the field--and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they ...

Sila

Customer Service Representative

Sterling, VA

$18 - $22/hr

Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear ...

Ritchie Bros.

Customer Service Representative

Culpeper, VA

$15.75 - $21.50/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Ritchie Bros.

Customer Service Representative

Culpeper, VA · On-site

$18 - $21/hr

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

REXEL

Outside Sales Representative

Roanoke, VA · On-site

The Outside Sales Representative is responsible for the sales and marketing efforts with the ... Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ...

REXEL

Inside Sales Representative

Newport News, VA

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

REXEL

Inside Sales Representative

Newport News, VA · On-site

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

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All JobsCustomer Operations Representative JobsCustomer Operations Representative Jobs in Virginia

Customer Operations Representative information

See Virginia salary details

$10

$20

$40

How much do customer operations representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer operations representative in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a Customer Operations Representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What is a customer operations representative?

A customer operations representative is responsible for managing customer accounts, resolving issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills. The role typically involves working in a team environment and may require knowledge of company policies and procedures.

Is CSR a good entry level position?

Customer Operations Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on customer service, communication, and problem-solving skills. These roles can provide valuable experience in client interaction, company operations, and may lead to advancement within customer support or management positions.

What are the key skills and qualifications needed to thrive as a Customer Operations Representative, and why are they important?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by Customer Operations Representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.

What job makes $10,000 a month without a degree?

A Customer Operations Representative typically does not earn $10,000 a month without specialized skills or experience. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require strong communication skills, industry knowledge, and a proven track record. Most customer service roles pay less, but advanced positions or those in high-demand sectors may offer higher compensation based on performance and experience.

How can I make 2000 a week working from home?

A Customer Operations Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high-volume customer inquiries, working flexible hours, and utilizing tools like CRM software; however, salaries vary by company and location.
What are popular job titles related to Customer Operations Representative jobs in Virginia? For Customer Operations Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Representative jobs in Virginia look for? The top searched job categories for Customer Operations Representative jobs in Virginia are:
What are popular job titles related to Customer Operations Representative jobs in VA? For Customer Operations Representative jobs in VA, the most frequently searched job titles are:
Customer Operations Representative jobs near you

Customer Care Representative

HRSD

Virginia Beach, VA • On-site

$23.29 - $30.42/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (1) part-time energetic, flexible, and team-focused Customer Care Representative for the Contact Center. Normal business hours: Monday through Friday, 7:45 AM - 5:15 PM; Closed on holidays. Contact Center Representatives will work in-office for training and transition to work remotely from home thereafter. HRSD business needs are subject to change and will dictate the work location. Contact Center Representatives will handle daily phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer service questions. Brief Description Under broad guidance, the Customer Care Representative is responsible for supporting the Contact Center by handling daily continuous phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer inquiries. Customer Care Representatives handle 15,000-18,000 customer interactions monthly to deliver information to ~500,000 HRSD customers. Detailed Description Click to review the complete job description.
[Right click and select Open in New Window]
Job Requirements
Education
Required
• High school diploma or GED equivalent
Experience
Required
• 2-3 years general office operations
• 2-3 years customer service
Desired
• 2 years in contact center, utility billing, accounts receivable or comparable work environment
Licenses and Certifications Requirements
• n/a
Additional Details
HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.
HRSD is a Drug Free Workplace.
How To Apply
External applicants should apply online using the iRecruitment site.
HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.
Minimum Salary 23.29 Maximum Salary 30.42 Currency USD External End Date 10-Jun-2026

About HRSD

Sourced by ZipRecruiter

Industry

Utilities

Company size

501 - 1,000 Employees

Headquarters location

Virginia Beach, VA, US

Year founded

1940

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