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Customer Operations Representative Jobs in Virginia

Northstrat

Senior Field Services Representative

Sterling, VA · On-site

  • Medical

  • Retirement

  • PTO

As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations ... military customers to gain a full understanding of their operational needs and/or issue(s) to be ...

Northstrat

Senior Field Services Representative

Sterling, VA · On-site

  • Medical

  • Retirement

  • PTO

As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations ... military customers to gain a full understanding of their operational needs and/or issue(s) to be ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by ...

Mayer

Inside Sales Representative

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

Booz Allen Hamilton, Inc.

Program Operations Lead

Arlington, VA · On-site

$77K - $176K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... customer's operations and use your expertise to guide efforts at giving them the roadmap to ... The estimate displayed represents the typical salary range for this position and is just one ...

REXEL

Inside Sales Representative

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

Mayer

Inside Sales Representative

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

REXEL

Inside Sales Representative

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

Gexpro

Inside Sales Representative

Newport News, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

REXEL

Inside Sales Representative

Newport News, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

REXEL

Inside Sales Representative

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

REXEL

Inside Sales Representative

Newport News, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and ... representatives and other available sources * Other duties as assigned Job Duties Disclaimer: The ...

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Showing results 41-60

All JobsCustomer Operations Representative JobsCustomer Operations Representative Jobs in Virginia

Customer Operations Representative information

See Virginia salary details

$10

$20

$40

How much do customer operations representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer operations representative in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a customer operations representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What are the key skills and qualifications needed to thrive as a customer operations representative?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by customer operations representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.

What are popular job titles related to Customer Operations Representative jobs in Virginia?

For Customer Operations Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Operations Representative jobs in Virginia look for?

The top searched job categories for Customer Operations Representative jobs in Virginia are:

What are popular job titles related to Customer Operations Representative jobs in VA?

For Customer Operations Representative jobs in VA, the most frequently searched job titles are:

Customer Operations Representative jobs near you
Infographic showing various Customer Operations Representative job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,174 per year, or $20.3 per hour.

Customer Service Representative

Henry's Wrecker Service

Falls Church, VA • On-site

$17 - $23.25/hr

Full-time

Re-posted 19 days ago

Job description

Customer Service Representative
Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt
Position Summary
Henry's Wrecker Service is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.
This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.
Responsibilities
  • Answer incoming customer calls in a professional, courteous, and timely manner.
  • Gather accurate information from customers and create detailed service requests.
  • Provide customers with updates, estimated arrival times (ETAs), and service information.
  • Communicate effectively with dispatchers and drivers to ensure accurate call handling.
  • Maintain accurate documentation within dispatch and customer management systems.
  • Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
  • Resolve customer concerns while maintaining a positive and professional demeanor.
  • Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
  • Ensure all customer information is complete and accurate before closing service requests.
  • Provide exceptional customer service while supporting overall dispatch operations.
Qualifications
  • High school diploma or equivalent required.
  • Customer service, call center, dispatch support, administrative, or related experience preferred.
  • Experience working in a high-volume phone environment preferred.
  • Strong computer skills with the ability to learn multiple software systems simultaneously.
  • Excellent verbal communication and active listening skills.
  • Strong multitasking, organizational, and problem-solving abilities.
  • Ability to remain calm and professional while assisting upset or frustrated customers.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and accurate data entry skills.
  • Dependable attendance and a strong commitment to customer service.
Work Schedule
Thursday - Saturday from 7AM - 7PM
Schedules may be adjusted based on operational needs.
About Valor Fleet Services
Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.
By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.
Physical Requirements
This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Equal Employment Opportunity
The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
Disclaimer
This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

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