Customer Operations Representative Jobs in Virginia

Description

Be Part of a Winning Team!
We are seeking a talented and driven professional to join SAIC’s dynamic and high-performing team, supporting the NRO’s Mission Integration Directorate (MID). As aUser Engagement Systems Engineering and Technical Assistance (SETA) Representativewithin our Technical Action Group, you’ll play a critical role in delivering technical excellence and supporting diverse mission needs.

In this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. As a trusted technical liaison for the Directorate leadership, you will facilitate seamless communication and coordination between the MID executive team, Offices and Groups, and user engagement teams.

This position requires significant engagement experience with USSPACECOM and USSTRATCOM customers, as well as familiarity with NRO ISR tools and capabilities. Join us and make a meaningful impact on our nation’s security by enabling the efficient integration of NRO’s capabilities, tools, and tradecraft with mission partners. Join SAIC to build a safer future by driving innovation, collaboration, and excellence in support of national security missions.

Key Responsibilities:

Your duties will include, but are not limited to:

• Executive Support and Briefings:
  • Develop preparatory briefings, data sets, and materials to ensure MID Front Office leadership is informed and equipped for senior-level NRO meetings.
  • Provide executive-level support (e.g., point papers, PowerPoint presentations, etc.) for MID meetings, technical reviews, and forums.
• Customer and Partner Engagement:
  • Conduct outreach across the DoD and IC, leveraging domain expertise in customer operations.
  • Build a comprehensive understanding of the full range of customer products, services, and operational needs.
  • Develop and maintain in-depth knowledge of MID’s key partners, including Combatant Commands (COCOMs), service branches, and other IC/DoD organizations.
• Information Synthesis and Technical Support:
  • Consolidate input from MID entities and craft coherent, directorate-level responses.
  • Provide technical guidance and subject-matter expertise for NRO’s engagements with USAFRICOM, USEUCOM, subordinate component commands, and operations centers.
• User Education and System Awareness:
  • Educate users on NRO systems, capabilities, and strategic priorities, ensuring they are fully informed and empowered to leverage these resources effectively.
  • Provide updates on resource issues and the operational status of NRO systems and their potential impacts on mission objectives.
• Rapid Enterprise Solutions:
  • Act as an action officer for the NRO Senior Field Representative and Government Office leadership as needed.
  • Respond promptly and effectively to enterprise-level challenges, applying creative problem-solving and team coordination skills.
• Strategic Messaging and Stakeholder Engagement:
  • Execute strategic messaging initiatives, track user needs, and collect data metrics to enhance customer experience and engagement.
  • Regularly interface with key stakeholders, including Government officials, SETA contractors, FFRDCs, and external mission partners.

Qualifications

To thrive in this role, you must meet the following qualifications:

• Security Clearance: Active TS/SCI with polygraph.
• Education and Experience: Bachelor’s degree and 9+ years of professional, mission-related experience.
• Technical and Leadership Expertise:
  • Strong technical acumen, leadership skills, and the ability to perform under pressure with professionalism and diplomacy.
  • Effective negotiation and communication skills, both written and verbal, to coordinate with stakeholders across the IC and DoD (including senior military/government officials and contractors).
• Domain Knowledge:
  • Comprehensive understanding of the intelligence community, customer domains, and technical fundamentals related to IC space collectors, command/control, mission control, and mission processing.
  • Familiarity with SIGINT/GEOINT remote sensing systems, protection measures, and space/ground architecture—including mission management and processing functions.
• Tools and Capabilities:
  • Expertise in visualization, situational awareness, and collaboration tools to maximize the operational utility of NRO capabilities.
• Soft Skills:
  • Highly self-motivated, customer-focused, and organized, with a proven ability to perform in fast-paced, dynamic environments.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.