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Customer Operations Representative Jobs in Virginia

Airbus

Head of A220 Program Operations

Herndon, VA · On-site

Customer Satisfaction & Compliance (20%) * CSIP Accountability: Secure customer satisfaction scores ... Represent the program's material management needs within the broader organization and at senior ...

Ag

Head of A220 Program Operations

Herndon, VA · Hybrid

Customer Satisfaction & Compliance (20%) * CSIP Accountability: Secure customer satisfaction scores ... Represent the program's material management needs within the broader organization and at senior ...

HRSD

Customer Care Representative

Virginia Beach, VA · On-site

$44K - $57K/yr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization ... operations • 2-3 years customer service Desired • 2 years in contact center, utility billing ...

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Customer Operations Representative information

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How much do customer operations representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer operations representative in Virginia is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a Customer Operations Representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What is a customer operations representative?

A customer operations representative is responsible for managing customer accounts, resolving issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills. The role typically involves working in a team environment and may require knowledge of company policies and procedures.

Is CSR a good entry level position?

Customer Operations Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on customer service, communication, and problem-solving skills. These roles can provide valuable experience in client interaction, company operations, and may lead to advancement within customer support or management positions.

What are the key skills and qualifications needed to thrive as a Customer Operations Representative, and why are they important?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by Customer Operations Representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.

What job makes $10,000 a month without a degree?

A Customer Operations Representative typically does not earn $10,000 a month without specialized skills or experience. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require strong communication skills, industry knowledge, and a proven track record. Most customer service roles pay less, but advanced positions or those in high-demand sectors may offer higher compensation based on performance and experience.

How can I make 2000 a week working from home?

A Customer Operations Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high-volume customer inquiries, working flexible hours, and utilizing tools like CRM software; however, salaries vary by company and location.
What are popular job titles related to Customer Operations Representative jobs in Virginia? For Customer Operations Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Representative jobs in Virginia look for? The top searched job categories for Customer Operations Representative jobs in Virginia are:
What are popular job titles related to Customer Operations Representative jobs in VA? For Customer Operations Representative jobs in VA, the most frequently searched job titles are:
Customer Operations Representative jobs near you
Senior Clinic Operations Representative - Northern Virginia

Senior Clinic Operations Representative - Northern Virginia

Children's National Health System

Fairfax, VA • On-site

$91K - $115K/yr

Other

Posted 19 days ago

Job description

This position reports to the Clinic Operations Manager or Practice Manager. Responsible for ensuring work flow in the clinic. Expected to triage resource issues in clinic and involve supervisor or manager as needed. Aid the department in meeting financial objectives. Provide training and mentoring to other employees within their department as well as other departments. Able to perform all the functions of a COR. Position may be required to float to other clinics or ROCS for coverage. Position geared to support single specialty ambulatory clinic. Next step in career ladder is Team Lead.Minimum Education
High School Diploma or GED (Required)
Associate's Degree (Preferred)
Minimum Work Experience
3 years Experience performing billing, patient registration, scheduling, medical insurance verification, insurance screening. (Required)
Required Skills/Knowledge
Broad clinic knowledge, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
  • Ensure accuracy of scheduling patients using the applicable scheduling system for the department.
  • Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
  • Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy .
  • Updates scheduling systems with cancellation and no shows by COB. Reschedule appointment for patients who did not show or for clinic cancellations by providers. Schedule follow up appointments at check out if applicable. Able to open and close schedules as needed.
  • Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
  • Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
  • Collect and record co-payments, deposits and payments in full and provide payer with receipt: Responsible for helping department meet 85% of the collection target for the department.
  • Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
  • Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
  • Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
  • Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner.
  • Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
  • Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: Goal is to obtain authorizations 5 days in advance of service; Interface with insurance companies as needed; Document activity in "account notes" following standards set by department.
  • Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.
Billing Preparation & Daily Reconciliation
  • Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days.
  • Review and print clinic schedules, ensure appropriateness of scheduled appointments and back fill open slots: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days.
  • Verify that families received automated appointment reminder calls and ensures manual confirmations are completed for those that failed the automated messaging: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days.
  • Maintain departmental requirements regarding cash controls and deposits. Reconcile daily cash receipts/collections and submit to manager.
  • Reconcile charge capture against schedules.
  • Ensures that quality registration work queues are addressed timely: Activity should be completed 3-4 days in advance of ancillary session; Work standard may be 5-7 days for areas with procedures requiring authorizations.
Performance Improvement, Mentoring and Training
  • Work with manager to reduce registration and authorization denials.
  • Work with manager to research and resolve missing charges.
  • Provide input to manager about registration errors for ongoing training purposes: Monitor & correct registration errors; Monitor QA reports to identify training needs & ensure standards are met.
  • Provide expertise to peers throughout the institution: Train & mentor P AR staff (may conduct training sessions); Provide work flow guidance.
Office Support
  • Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day .
  • Distribute mail. May work returned mail as needed.
  • All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
  • Maintain office files and office supplies at P AR levels.
  • Maintain clean reception area and work space.
  • Other support as needed.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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