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Customer Manager Jobs in Rochester, NY (NOW HIRING)

aan

Customer Accounts Manager

Rochester, NY

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Campfire USA

Customer Success Manager

Farmington, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

aan

Customer Accounts Manager

Rochester, NY

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Aaron's

Customer Accounts Manager

Rochester, NY · On-site

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Iberdrola

Manager - Customer Operations

Rochester, NY

$132K/yr

Manager - Customer Operations Location: Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116 ...

Iberdrola

Manager - Customer Operations

Rochester, NY · On-site

$132K/yr

Manager - Customer Operations Location: Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116 ...

Reltio

Customer Success Manager

Farmington, NY · On-site

Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted ...

Hover

Customer Experience Manager

York, NY · On-site

Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously. * Strong organizational skills and attention to detail, with thorough documentation ...

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Showing results 1-20

All JobsCustomer Manager JobsCustomer Manager Jobs in Rochester, NY

Customer Manager information

See Rochester, NY salary details

$32.6K

$65.2K

$105.6K

How much do customer manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer manager in Rochester, NY is $65,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $77,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Customer Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in sales or client relations, and often a leadership role within a large organization. High-paying roles in this field may also involve bonuses, commissions, or profit-sharing arrangements. Such compensation levels are more common in industries like finance, technology, or executive management, rather than standard customer service positions.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require extensive experience, advanced skills, certifications, or ownership of a business, and may involve long hours or high responsibility levels.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What is the role of a customer manager?

A customer manager is responsible for maintaining and improving relationships with clients, ensuring their needs are met, and resolving issues to promote customer satisfaction and loyalty. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.

What job makes $10,000 a month without a degree?

A Customer Manager can potentially earn $10,000 a month through commissions, bonuses, and high-level client accounts, especially in industries like sales or account management. Success in this role often depends on strong communication skills, experience, and performance, rather than formal education requirements.
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Manager jobs in Rochester, NY? For Customer Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Rochester, NY look for? The top searched job categories for Customer Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Manager jobs? Cities near Rochester, NY with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,221 per year, or $31.4 per hour.
Part-Time Customer Experience Manager

Part-Time Customer Experience Manager

Michaels Stores

Rochester, NY • On-site

$17 - $22.70/hr

Part-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 933 frontline employees who took The Breakroom Quiz

631st of 713 rated retailers

Job description

Store - ROCH-PITTSFORD, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

  • Retail management experience preferred

Physical Requirements

Work Environment

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$17.00 - $22.70

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

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Federal FMLA Poster

Federal EPPAC Poster

Employment Type: PART_TIME

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