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Customer Manager Jobs in Rochester, NY (NOW HIRING)

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Gleason

Customer Program Manager

Rochester, NY · On-site

$80K - $120K/yr

The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...

QuidelOrtho

Customer Experience Manager

Rochester, NY · On-site

The Role The Manager, Customer Engagement owns the strategy and execution of integrated customer engagement programs across North America, translating commercial priorities into measurable customer ...

Hover

Customer Experience Manager

York, NY · On-site

Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously. * Strong organizational skills and attention to detail, with thorough documentation ...

Pwc

Technology Sector Pricing Manager

Rochester, NY · On-site

$99K - $232K/yr

Industry/Sector TMT X-Sector Specialism Customer Management Level Manager & Summary The Opportunity As part of the Pricing, Promotions, and Revenue Management team, you will lead consulting ...

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Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Rochester, NY

Customer Manager information

See Rochester, NY salary details

$32.6K

$65.2K

$105.6K

How much do customer manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer manager in Rochester, NY is $65,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $77,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Manager jobs in Rochester, NY? For Customer Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Rochester, NY look for? The top searched job categories for Customer Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Manager jobs? Cities near Rochester, NY with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $65,221 per year, or $31.4 per hour.

Customer Service Manager

Fonte Surgical Supply, Inc.

Irondequoit, NY • On-site

$50K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
We are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales. The ideal candidate will be responsible for directing daily workflow, ensuring exceptional customer service, improving sales performance, and maintaining efficient communication across all customer channels.
The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
Key Responsibilities:
Team Management & Leadership:
  • Supervise, direct, and support a team of 4–8 customer service and sales employees on a daily basis.
  • Schedule and coordinate staff coverage for phone and online sales operations.
  • Provide ongoing coaching, training, and performance feedback.
  • Monitor employee productivity, attendance, and customer interaction quality.
  • Foster a positive, professional, and team-oriented work environment.
Customer Service Operations:
  • Ensure exceptional customer service through telephone, email, and online sales platforms.
  • Resolve escalated customer complaints and service issues promptly and professionally.
  • Maintain high customer satisfaction standards and response times.
  • Develop and improve customer service procedures and workflows.
Sales Support & Oversight:
  • Monitor and support telephone and online sales performance.
  • Assist team members in closing sales and increasing customer retention.
  • Review order processing, customer inquiries, and follow-up communications.
  • Identify opportunities to improve sales effectiveness and customer experience.
Administrative & Reporting Duties:
  • Track customer service metrics and employee performance.
  • Maintain accurate records of customer interactions and sales activity.
  • Prepare operational reports and provide updates to management.
  • Ensure policies and procedures are followed consistently.

Qualifications:
  • Previous management or supervisory experience in customer service, retail, online sales, or call center operations preferred.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Experience handling telephone sales and online customer support.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency with computers, email systems, CRM software, and online sales platforms.

Preferred Skills:
  • Sales management experience.
  • Experience supervising small teams (4–8 employees).
  • Strong organizational and scheduling abilities.
  • Ability to motivate staff and improve performance.

Physical & Work Requirements:
  • Ability to work in an office or customer service environment.
  • Ability to sit, stand, and communicate by phone and computer for extended periods.

Compensation:
  • Base salary starting at $50,000 annually.

Additional Performance-based bonus opportunities tied to sales performance, customer service goals, team
productivity, and overall operational success.