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Customer Manager Jobs in Rochester, NY (NOW HIRING)

Pwc

Technology Sector Pricing Manager

Rochester, NY · On-site

$99K - $232K/yr

Industry/Sector TMT X-Sector Specialism Customer Management Level Manager & Summary The Opportunity As part of the Pricing, Promotions, and Revenue Management team, you will lead consulting ...

Progressive Machine & Design

Project Manager II

Victor, NY · On-site

$110K - $135K/yr

Provide bi-weekly reports to customers. * Manage contracts with vendors and suppliers to meet project goals. * Communicate with internal and external customer to meet project needs. * Prepare change ...

Champion Windows

Customer Advocate

Rochester, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

... in the CRM system with accuracy and attention to detail. Operational Excellence • Meet or exceed performance metrics such as response time, quality, and customer satisfaction. • Follow ...

KnitWell Group

Customer Specialist

Rochester, NY · On-site

Customer Specialists build enduring relationships with new and existing customers that contribute ... management. Business Acumen: * Stays abreast of the business and competitive landscape, fashion ...

OX Tools

Channel Marketing Manager

West Henrietta, NY · On-site

Partners with Sales, Product Management and Creative Services to execute promotional programs, trade marketing, customer events and sales support materials. This role will be attending our office in ...

New

OX Tools

Channel Marketing Manager

West Henrietta, NY · On-site

Partners with Sales, Product Management and Creative Services to execute promotional programs, trade marketing, customer events and sales support materials. This role will be attending our office in ...

New

Ultralife Corporation

UL - Project Manager

Newark, NY · On-site

$90K - $110K/yr

Serving customers in government & defense, medical, safety & security, energy, industrial, and ... The Role The Project Manager is primarily responsible for management of the new product development ...

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Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Rochester, NY

Customer Manager information

See Rochester, NY salary details

$32.6K

$65.2K

$105.6K

How much do customer manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer manager in Rochester, NY is $65,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $77,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. The level of stress varies based on the work environment, workload, and individual coping skills, but it often requires strong communication and patience. Proper training and support can help manage stress levels effectively.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer manager?

A customer manager is responsible for maintaining and improving relationships with clients, ensuring customer satisfaction, and addressing their needs. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Manager jobs in Rochester, NY? For Customer Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Rochester, NY look for? The top searched job categories for Customer Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Manager jobs? Cities near Rochester, NY with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,221 per year, or $31.4 per hour.

Exp Customer Service Desk Manager

Honeoye Falls Market Place

Mendon, NY • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Join Mendon Meadows Market Place as a team member in Mendon, NY, where your contributions are valued and your development is prioritized. This role is perfect for part-time college students, recent graduates, retirees, and those re-entering the workforce, offering flexible hours to fit your schedule. With competitive pay ranging from $23.00 to $15.00 per hour, you can earn a respectable income while gaining invaluable experience in the grocery industry.
Working with a team dedicated to community engagement and accountability provides an enriching experience that enhances your professional skills. You will be part of a customer-focused environment where your input helps shape our market's success. You can get great benefits such as Medical (FT), Dental (FT), Vision (FT), 401(K), Health Savings Account (FT), Competitive Salary, Paid Time Off, and Employee Discounts. We invite you to apply and embark on a rewarding journey with us at Mendon Meadows Market Place, where each day offers new opportunities for growth and engagement.
Let us introduce ourselves
Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.
Your day to day as a Customer Service Desk Manager- MMMP
At Mendon Meadows Market Place, every store position plays a crucial role in our ongoing success, contributing significantly to the customer experience. As a team member, you will be dedicated to providing customers with fresh, high-quality products that meet their needs and expectations. Your efforts not only enhance customer satisfaction but also foster loyalty, ensuring that customers return time and time again. By becoming part of our team, you will help uphold our commitment to quality and service, directly impacting the thriving community we serve. Your contributions are vital to maintaining the standard of excellence that defines Mendon Meadows Market Place.
Are you a good fit for this position?
To be successful in a position at Mendon Meadows Market Place, candidates must demonstrate a range of essential skills and attributes. Reliability is paramount; regular and predictable attendance is crucial to the team's success. Candidates should have the flexibility to work a minimum of two weekdays and one weekend day. While grocery and retail experience is preferred, exceptional communication skills and a highly motivated demeanor are key to fostering a positive customer experience. Ideal team members are collaborative and capable of working independently when required.
Multitasking, focus, and efficiency are essential as you navigate various responsibilities throughout the day. Additionally, candidates must be physically prepared to stand, walk, lift, and bend for extended periods, and they should either have the ability to reliably commute or be planning to relocate before starting employment. These skills and attributes align with our commitment to quality service and community engagement at Honeoye Falls Market Place.
Are you ready for an exciting opportunity?
So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!
Honeoye Falls Marketplace and Mendon Meadows is an Equal Opportunity Employer. We provide opportunities to people without discrimination due to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other applicable federal, state or local protected statuses.
These protections extend to all of our management practices including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Honeoye Falls Marketplace and Mendon Meadows will make reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.

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