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Customer Manager Jobs in Rochester, NY (NOW HIRING)

Safelite Group, Inc.

Customer Advocate

Rochester, NY · On-site

$20.75/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

... in the CRM system with accuracy and attention to detail. Operational Excellence • Meet or exceed performance metrics such as response time, quality, and customer satisfaction. • Follow ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

KnitWell Group

Customer Specialist

Rochester, NY

Customer Specialists build enduring relationships with new and existing customers that contribute ... management. Business Acumen: * Stays abreast of the business and competitive landscape, fashion ...

Progressive Machine & Design

Project Manager III

Victor, NY · On-site

$125K - $145K/yr

Provide bi-weekly reports to customers. * Manage contracts with vendors and suppliers to meet project goals. * Communicate with internal and external customer to meet project needs. * Prepare change ...

New

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

... department manager. Be able to meet criteria for daily call averages and call statistics ... Returned mail and written correspondence from customers must be completed. Understand our products ...

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Showing results 1-20

All JobsCustomer Manager JobsCustomer Manager Jobs in Rochester, NY

Customer Manager information

See Rochester, NY salary details

$32.6K

$65.2K

$105.6K

How much do customer manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer manager in Rochester, NY is $65,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $77,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Customer Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in sales or client relations, and often a leadership role within a large organization. High-paying roles in this field may also involve bonuses, commissions, or profit-sharing arrangements. Such compensation levels are more common in industries like finance, technology, or executive management, rather than standard customer service positions.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require extensive experience, advanced skills, certifications, or ownership of a business, and may involve long hours or high responsibility levels.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What is the role of a customer manager?

A customer manager is responsible for maintaining and improving relationships with clients, ensuring their needs are met, and resolving issues to promote customer satisfaction and loyalty. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.

What job makes $10,000 a month without a degree?

A Customer Manager can potentially earn $10,000 a month through commissions, bonuses, and high-level client accounts, especially in industries like sales or account management. Success in this role often depends on strong communication skills, experience, and performance, rather than formal education requirements.
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Manager jobs in Rochester, NY? For Customer Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Rochester, NY look for? The top searched job categories for Customer Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Manager jobs? Cities near Rochester, NY with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,221 per year, or $31.4 per hour.

Customer Advocate

Safelite Group, Inc.

Rochester, NY • On-site

$20.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Safelite rating

6.7

Company rating: 6.7 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

183rd of 332 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
  • Competitive weekly base pay starting at $20.75/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

What You'll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

#LI-NW1
Base Pay Range Min - Max (in $USD):
$16.50 - $25.00
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

What Safelite employees say

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