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Customer Implementation Manager Jobs in Chicago, IL

Oscar Health

Implementations Manager

Wood Dale, IL · Remote

The Implementations Manager is a critical member of the Customer Success organization and thereby defines our customer's onboarding experience while enabling customer growth with CyrusOne.

Paylocity

Manager Implementation Ops

Schaumburg, IL · On-site

Ensure that the client base receives the appropriate level of customer service and technical ... Manage the day-to-day activities of the Implementation support staff by providing leadership ...

Paylocity

Manager Implementation Ops

Schaumburg, IL · On-site

Ensure that the client base receives the appropriate level of customer service and technical ... Manage the day-to-day activities of the Implementation support staff by providing leadership ...

Medline

Sr Dir Sales Implementation

Northfield, IL · On-site

Drive adoption and optimization of CRM, CPI, MPower and other internal platforms throughout the implementation process in partnership with Business Systems and Product teams. Publish enterprise-wide ...

Medline

Sr Dir Sales Implementation

Northfield, IL · On-site

$1.7K/wk

Drive adoption and optimization of CRM, CPI, MPower and other internal platforms throughout the implementation process in partnership with Business Systems and Product teams. Publish enterprise-wide ...

Medline

Sr Dir Sales Implementation

Northfield, IL · On-site

Drive adoption and optimization of CRM, CPI, MPower and other internal platforms throughout the implementation process in partnership with Business Systems and Product teams. Publish enterprise-wide ...

Medline

Sr Dir Sales Implementation

Northfield, IL · On-site

$1.7K/wk

Drive adoption and optimization of CRM, CPI, MPower and other internal platforms throughout the implementation process in partnership with Business Systems and Product teams. Publish enterprise-wide ...

Adyen

Team Lead - Implementation

Chicago, IL · On-site

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

Adyen

Team Lead - Implementation

Chicago, IL · On-site

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

Karbon

Implementation Specialist

Chicago, IL · Remote

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring ...

DoorDash

Senior Implementation Associate

Chicago, IL · On-site

Partner cross-functionally to clear blockers slowing merchants down What We're Looking For * 1-3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Chicago, IL

Customer Implementation Manager information

See Chicago, IL salary details

$40.2K

$106.7K

$173.2K

How much do customer implementation manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer implementation manager in Chicago, IL is $106,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Chicago, IL? For Customer Implementation Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Chicago, IL look for? The top searched job categories for Customer Implementation Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Customer Implementation Manager jobs? Cities near Chicago, IL with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,723 per year, or $51.3 per hour.

Implementations Manager

Oscar Health

Wood Dale, IL • Remote

Full-time

Re-posted 8 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

251st of 304 rated insurance

Job description

The Implementations Manager utilizes their project management expertise by leading and organizing internal and external resources to successfully manage complex customer installations into CyrusOne's data centers. The Implementations Manager is a critical member of the Customer Success organization and thereby defines our customer's onboarding experience while enabling customer growth with CyrusOne.Responsibilities:

Project Management Process

  • Effectively initiates, defines, and evaluates the customer project through communications, contract and documentation review, and associated business analysis
  • Accurately identifies stakeholders, sets expectations, and addresses related project impacts and goals
  • Methodically assembles the project plan including the scope, WBS, schedule, costs, quality, communication, revenue intervals, and risks based on the contract, and through partnership with the customer, CyrusOne account team, construction, service delivery, facilities, network, security, and associated vendors
  • Manages and enables the project team, resources, and vendors to execute the tasks, deliverables, and associated milestones efficiently while owning the customer project communication
  • Analyzes and identifies solutions to mitigate risk and impacts to quality, cost, scope, and time while offering guidance and opportunities with a focus on customer satisfaction
  • Monitors, controls, and reports on project work through tools and feedback mechanisms to effectively communicate progress to stakeholders including executive leadership
  • Performs integrated change control while sourcing and implementing collaborative decisions to achieve the customer's desired results
  • Articulates closing processes, revenue recognition requirements, and stakeholder acceptance, while generating reports and surveys to enable post-install customer success and account management ownership transition
  • Accomplishes successful project closure through on-time delivery of CyrusOne's data center products and services
Qualifications:

Communications and Relationship Management

  • Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to enable business growth, positive reputation, and continued success
  • Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial concerns while maintaining composure, core values, and goodwill
  • Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation
  • Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills
  • Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences

Business Process Innovation

  • Customer success mentality with the ability to prioritize the customer experience throughout the project lifecycle
  • Ability to document current processes while conceptualizing evolved processes through systems and automation
  • Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation
Qualifications:
  • 5+ years in data center and IT infrastructure services
  • Extensive experience in large scale data center builds, migrations, and installations
  • Knowledge of telecom, network, cloud services, and IT systems
  • Knowledge of Data Centers and Network Transport equipment including IP and MPLS circuits
  • Experience working with Telecom Carriers
  • Understanding of Fiber Optic technologies (e.g. Single Mode and Multimode fiber)
  • Knowledge of Auto CAD, Visio, and Smart Sheet preferred
Education/Certifications:
  • BA or BS in technical discipline or equivalent practical experience
  • PMP certification preferred or equivalent demonstrated practical project management experience

Work Environment:

  • Remote work is supported 2 days a week

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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