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Customer Implementation Manager Jobs in Chicago, IL

Paylocity

Manager Implementation Ops

Pittsford, NY · On-site

Ensure that the client base receives the appropriate level of customer service and technical ... Manage the day-to-day activities of the Implementation support staff by providing leadership ...

Adyen

Team Lead - Implementation

Chicago, IL · On-site

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

Adyen

Team Lead - Implementation

Chicago, IL · On-site

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

JLL

Product Implementation Team Manager

Chicago, IL · Remote

LeasingOS Implementation Manager About This Opportunity LeasingOS is JLL's tenant rep leasing ... Confident conducting customer calls and running product demos, with strong written and verbal ...

TransUnion

Solutions Implementation Advisor

Chicago, IL · On-site

... The Implementation and Client Success team works directly with customers and internal products ... Serve as a single point of contact to project manage complex customer-facing and internal projects ...

Karbon

Implementation Specialist

Chicago, IL · Remote

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring ...

DoorDash

Senior Implementation Associate

Chicago, IL · On-site

Partner cross-functionally to clear blockers slowing merchants down What We're Looking For * 1-3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota ...

Factset

Principal Implementation Specialist

Chicago, IL · On-site

... manage implementation scope and effort estimates. Collaborate on building project plans * Providing product (functional and technical) guidance on the solutioning of processes based on customer needs

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Customer Implementation Manager information

See Chicago, IL salary details

$40.2K

$106.7K

$173.2K

How much do customer implementation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer implementation manager in Chicago, IL is $106,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Chicago, IL?

For Customer Implementation Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Chicago, IL look for?

The top searched job categories for Customer Implementation Manager jobs in Chicago, IL are:

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Cities near Chicago, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $106,723 per year, or $51.3 per hour.

Implementation Lead - Customer Impact (Remote)

Augintel

Chicago, IL • Remote

Full-time

Re-posted 24 days ago

Job description

Job Type: Full Time 

About Augintel: We exist to give child welfare leadership and staff a deeper understanding of the people they care for. By building SaaS software applications that apply cutting-edge artificial intelligence and natural language processing techniques, we help clinicians in social services, behavioral health and child welfare government, private and nonprofit unlock the value of their unstructured data to improve their understanding, save them time, and help them deliver better outcomes to the people and communities they serve. 

Location: Remote (U.S.). Ability to support customers across multiple time zones is required. Travel up to 30% may be required. 

Reports To: Director, Customer Impact  

Job Summary: 

As a Customer Impact Manager, you will help child welfare organizations successfully implement and maximize the value of Augintel's AI-powered platform. Acting as a trusted advisor to both executive leaders and frontline staff, you will partner with customers from the sales process through implementation and long-term success, helping them transform practice using data and technology. You will drive utilization, support organizational change, and ensure customers achieve measurable outcomes from their investment in Augintel. This role combines implementation leadership, strategic consulting, and customer success in a mission-driven environment focused on improving outcomes for children and families. 

Responsibilities: 

Client Engagement 

  • Lead end-to-end customer implementations, including project planning, stakeholder engagement, product configuration, status tracking, and cross-functional coordination.  
  • Build trusted relationships with executive leaders and frontline staff, aligning solutions with organizational goals and operational needs.  
  • Guide customers through change management and adoption efforts to support successful integration into daily practice, both with front-line staff and with administrators.  
  • Gather and communicate customer feedback to Product Management to inform product enhancements and innovation. 

Client Impact 

  • Monitor product utilization, and engagement; identify barriers to success utilization and develop strategies to increase value realization. 
  • Educate current and prospective customers on how Augintel can improve outcomes, increase efficiency, and transform practice. 

Retention & Growth 

  • Serve as the primary customer advocate and account lead, acting as the primary liaison with Sales to support customer success, identify growth opportunities, and drive subscription renewals. 

Qualifications: 

  • 35 years of child welfare experience and a track record of leading implementations and cross-functional initiatives.  
  • Strong stakeholder management, executive communication, and change management skills. 
  • Experience collaborating across business and technical teams.  
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Teams) Experience with HubSpot, Mixpanel, PowerBI and Tableau a plus. 

Intangibles: 

  • You are ready to roll up your sleeves and become an expert in our product so you can help customers achieve success with it. 
  • You thrive in an iterative, fast-paced startup environment. 
  • You are deeply curious about peoplewhat drives them, what frustrates them, and what they need. You naturally seek to understand the humans behind every challenge, whether they are executive leaders, frontline users, or IT stakeholders. You go beyond understanding users; you become their advocate, bringing their perspectives into conversations where they might otherwise be missing and ensuring their needs remain central to decision-making. 

Augintel is proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds leads to a stronger workplace and a better product for our users. This is something we value deeply, and we encourage everyone to join us in transforming how human services agencies support children, families, and communities.