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Customer Implementation Manager Jobs in Chicago, IL

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

FourKites

Implementation Project Manager

Chicago, IL · On-site +1

Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution ... Manage change control processes including scope assessment, impact analysis, stakeholder approval ...

FourKites

Implementation Project Manager

Chicago, IL · On-site

Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution ... Manage change control processes including scope assessment, impact analysis, stakeholder approval ...

FourKites

Implementation Project Manager

Chicago, IL · On-site

Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution ... Manage change control processes including scope assessment, impact analysis, stakeholder approval ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Mondo

Sr Implementation Project Manager

Chicago, IL · Remote

$45 - $55/hr

Manage 15-25 simultaneous customer implementation projects across various stages, ensuring timelines, scope, and budgets remain on track * Serve as the primary client-facing point of contact ...

Mondo

Sr Implementation Project Manager

Chicago, IL · Remote

$45 - $55/hr

Manage 15-25 simultaneous customer implementation projects across various stages, ensuring timelines, scope, and budgets remain on track * Serve as the primary client-facing point of contact ...

CyrusOne

Implementations Manager

Wood Dale, IL · On-site

The Implementations Manager is a critical member of the Customer Success organization and thereby defines our customer's onboarding experience while enabling customer growth with CyrusOne.

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Chicago, IL

Customer Implementation Manager information

See Chicago, IL salary details

$40.2K

$106.7K

$173.2K

How much do customer implementation manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer implementation manager in Chicago, IL is $106,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Chicago, IL? For Customer Implementation Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Chicago, IL look for? The top searched job categories for Customer Implementation Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Customer Implementation Manager jobs? Cities near Chicago, IL with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,723 per year, or $51.3 per hour.

Implementation Manager (Distribution)

Augment Technologies Inc

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

About Us
Logistics is broken. Let's fix it.
We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world: the supply chain. Our mission is to streamline B2B distribution, freight brokerage, carrier management, and 3PL operations through automation, freeing teams to focus on high-value strategic work.
We are looking for implementation experts with deep expertise in B2B distribution, freight, logistics, and technology implementation to help scale our impact. If you're excited about managing a high-performing team and optimizing customer workflows with AI-driven solutions, we want to hear from you.
Overview
As an Implementation Manager at Augment, you will serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding while simultaneously coaching and developing a team of Customer Success Representatives (CSRs). Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation-driving adoption, improving product satisfaction, and collaborating directly with B2B distribution organizations (e.g., distributors, wholesalers, and manufacturers) to integrate AI-driven automation into their operational workflows.
What You'll Do
  • Biased for action; be proactive about scoping, executing, and coordinating all implementation activities with external and internal stakeholders with minimal oversight. Translate the abstract workflow vision into executable tasks and drive a vigorous execution cadence.
  • Do what it takes; we meet our customers where they work. Leverage multiple tools and communication conduits to drive internal and external success for our customers.
  • Manage, mentor, and develop a team of CSRs to drive customer adoption and satisfaction.
  • Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution.
  • Optimize workflows for B2B distribution teams to ensure seamless AI integration across order-to-cash, customer service, inventory/availability, fulfillment coordination, and related operational processes.
  • Monitor client performance and engagement, proactively address adoption gaps, and identify opportunities to increase value realization.
  • Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.
  • Act as an escalation point for customer concerns, working cross-functionally with engineering and product teams to resolve challenges and unblock delivery.
  • Analyze customer data and feedback to improve AI-driven automation and identify process improvement opportunities across implementation and ongoing success motions.
  • Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.
Experience
  • Ability to roll up your sleeves and personally handle customer interactions-this is not just a leadership role, it's a doer role.
  • Ideally located in the Chicago area, and are willing to work in a hybrid capacity?
  • 5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.
  • 3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups. Thrive in a high-paced environment with ambiguity.
  • Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).
  • Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).
  • Experience managing large-scale customer integrations and AI-driven automation solutions.
  • Background in process optimization, program management, and cross-functional leadership.
What We're Looking For
  • B2B Distribution / Supply Chain Software Implementation Experience
  • B2B Distribution / Wholesale Operations Experience
  • Team Leadership & Implementation Strategy
  • Software Change Management Experience in B2B Distribution
  • Proven technical capability on top of solid project management skills
Bonus Points For
  • Experience scaling AI-driven workflows for B2B distribution teams
  • Hands-on experience working with API technology, SQL, Postman, and logging/observability software like Langfuse or Kibana
  • Background in both program management and customer operations
Why Join Us?
  • Competitive Salary + Stock Options
  • Comprehensive Health, Vision, and Dental Benefits
  • Flexible PTO
  • On-site Gym
About Augment
At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.
That insight became our mission-to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn't just about efficiency; it's about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.
Join us on this journey!
Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.
Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.
We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).
Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.

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