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Customer Implementation Manager Jobs in Oregon (NOW HIRING)

Aptive

Evaluate modernization impacts on staffing, workload management, customer service, and operational ... Facilitate stakeholder meetings, working sessions, implementation reviews, and operational ...

Fictiv

Customer Quality Engineer

Portland, OR

Integrate these requirements into MISUMI Americas Quality Management System * Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans ...

Harness

OR

... implement, and optimize solutions. Harness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work ...

Fuze Health

OR

$126K - $166K/yr

... handoff to Customer Success. Equally, you will serve as the primary bridge between Account ... Manage the implementation-to-CS handoff with rigor: full documentation of program requirements, SLA ...

-ASG-

Customer Success Manager

OR · Remote

$70K - $100K/yr

You'll proactively manage customer health, partner cross-functionally with Sales, Product, Engineering, Support, and Implementation, and help customers realize measurable business value from the ...

Lively

OR · On-site

Onboard and implement new employer customers to Lively from sign up to funding of accounts. * Build ... Strong project management, organizational, and interpersonal skills. * Excellent verbal and written ...

Exol

Transportation Manager

OR · Remote

Resolve service issues, support customer implementations, and participate in business reviews ... Compliance & Risk Management * Ensure adherence to transportation regulations, customer ...

iCIMS

Customer Success Manager

Salem, OR · On-site

$70K - $80K/yr

Monitor account health in Gainsight; identify risks early, communicate impact, and implement ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

NICE

OR · On-site

Strong background in Workforce Engagement, Quality Management and Contact Centers * 3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions ...

DHL eCommerce

As the Senior Manager of Customer Success, you will play a pivotal role in shaping the customer ... Develop and implement customer success strategies that align with organizational goals, focusing on ...

Planet Technologies

OR · On-site

$110K - $200K/yr

... the customer implementation projects, supporting, and migrating workloads to enterprise cloud ... systems management with an emphasis building, deploying, and managing custom solutions that ...

Cordance

OR

As a Customer Success Manager II (CSM II) at Cordance, you will manage a portfolio of mid to large ... Monitor customer health to anticipate churn risks and implement prevention plans. * Identify ...

Lone Wolf Technologies

OR · On-site

$75K - $85K/yr

Coordinate effectively across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience. While you may not personally perform every action, you will maintain ...

Parachute Health

OR

Lead onboarding handoffs with the Implementation team and ensure enterprise customers reach time-to ... Demonstrated ability to manage and influence senior stakeholders (VP, C-suite) in large, matrixed ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Oregon

Customer Implementation Manager information

See Oregon salary details

$41.2K

$109.4K

$177.6K

How much do customer implementation manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer implementation manager in Oregon is $109,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $127,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Oregon? For Customer Implementation Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Oregon look for? The top searched job categories for Customer Implementation Manager jobs in Oregon are:
What cities in Oregon are hiring for Customer Implementation Manager jobs? Cities in Oregon with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,448 per year, or $52.6 per hour.

Program Implementation Subject Matter Expert

Aptive

Full-time

Re-posted 21 days ago

Aptive Environmental rating

5.6

Company rating: 5.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

30th of 35 rated pest control companies

Job description

Job Summary

The Subject Matter Expert (SME) - Program Implementation will provide strategic, operational, and implementation expertise supporting the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio. This position supports enterprise modernization initiatives involving healthcare claims processing, eligibility modernization, appeals modernization, Electronic Data Interchange (EDI), workflow automation, data integration, operational transformation, and organizational process improvement.

The SME - Program Implementation will serve as a senior advisor and implementation lead supporting modernization initiatives across VFMP operational areas including intake, applications, claims adjudication, appeals, duty to assist, care coordination, benefits coordination, pharmacy operations, and nursing review functions. The role requires strong knowledge of healthcare operations, systems implementation, business transformation, governance, stakeholder engagement, and operational readiness.

This individual will work collaboratively with Government leadership, business stakeholders, technical teams, vendors, project managers, developers, analysts, and operational staff to ensure modernization solutions are successfully implemented, operationally aligned, and fully adopted across the organization.

The SME - Program Implementation will support strategic planning, implementation governance, business process redesign, operational integration, testing coordination, deployment readiness, and continuous process improvement activities supporting VFMP modernization objectives.

Primary Responsibilities

Program Implementation & Operational Modernization

  • Support implementation of VFMP modernization initiatives impacting operational workflows, healthcare claims processing, eligibility systems, appeals modernization, automation, and EDI integration.
  • Analyze current operational processes and future-state modernization requirements.
  • Develop implementation strategies and operational transition plans supporting modernization initiatives.
  • Coordinate implementation activities between operational teams, technical teams, vendors, and stakeholders.
  • Ensure modernization initiatives align with VFMP governance standards, operational priorities, and business objectives.
  • Support implementation of automation solutions designed to improve operational efficiency and reduce manual processing workloads.
  • Assist in integrating modernization solutions into day-to-day operational workflows.

Business Process Analysis & Optimization

  • Analyze existing operational workflows, business processes, and organizational structures.
  • Conduct gap analyses between current-state and future-state operational environments.
  • Identify opportunities for workflow optimization, automation, and operational efficiency improvements.
  • Support development of business process redesign initiatives.
  • Assist in documenting operational procedures, workflows, and modernization impacts.
  • Evaluate modernization impacts on staffing, workload management, customer service, and operational performance.

Stakeholder Coordination & Governance

  • Serve as a liaison between Government leadership, operational stakeholders, technical teams, and contractor personnel.
  • Facilitate stakeholder meetings, working sessions, implementation reviews, and operational readiness discussions.
  • Coordinate cross-functional collaboration among operational, technical, and business teams.
  • Prepare executive briefings, status reports, recommendations, and implementation updates.
  • Support governance reviews and leadership decision-making activities.
  • Assist leadership in identifying risks, dependencies, and implementation barriers.

Requirements Development & Documentation

  • Support gathering and validation of operational and technical business requirements.
  • Assist in translating business requirements into implementation strategies and operational workflows.
  • Ensure documentation complies with VFMP modernization governance and operational standards.

Testing, Deployment & Operational Readiness

  • Support User Acceptance Testing (UAT) and end-to-end testing activities for modernization initiatives.
  • Coordinate operational readiness assessments prior to implementation and deployment activities.
  • Validate business functionality and operational workflows during testing activities.
  • Assist with defect identification, issue resolution, and implementation troubleshooting.
  • Support deployment planning, implementation scheduling, and post-implementation stabilization activities.
  • Ensure operational teams are prepared for transition to modernized workflows and systems.
Minimum Qualifications
  • Minimum five (5) years of experience supporting healthcare operations, program implementation, modernization initiatives, or enterprise transformation efforts.
  • Bachelors Degree in Healthcare Administration, Business Administration, Public Administration, Information Systems, Health Informatics, Project Management or related field
  • Experience supporting operational process improvement and business transformation initiatives.
  • Experience coordinating implementation activities across multiple stakeholders and functional teams.
  • Experience supporting operational readiness, deployment, or systems implementation efforts.
  • Experience developing operational documentation, process flows, and implementation artifacts.
  • Experience facilitating stakeholder meetings and cross-functional collaboration sessions.
About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.

We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.

Founded: 2012Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Employment Type: FULL_TIME

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