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Customer Account Manager Jobs in Rochester, MI (NOW HIRING)

aan

Customer Accounts Manager

Eastpointe, MI

$15.50 - $16.25/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

aan

Customer Accounts Manager

Eastpointe, MI · On-site

$15.50 - $16.25/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Aaron's

Customer Accounts Manager

Eastpointe, MI · On-site

$15.50 - $16.25/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Automotive Manufacturer

Account Manager

Wixom, MI · On-site

Strong understanding of customer relations and sales principles. Preferred Experience: * Experience in sales administration and customer account management in automotive sector * Familiarity with ...

Mann+Hummel GmbH

Sales Account Manager

Troy, MI · On-site

Role Summary The main responsibilities of the Sales Account Manager - OE will be account management ... Other customers could be within scope from time to time based on workloads of broader sales teams.

EJ Group

Customer Account Specialist

Oak Park, MI · On-site

EJ has an immediate opening for a Customer Account Specialist at our Detroit branch location ... Keeps all managers informed about orders, customer concerns, and competition, as well as develops ...

EJ

Customer Account Specialist

Oak Park, MI · On-site

EJ has an immediate opening for a Customer Account Specialist at our Detroit branch location ... Keeps all managers informed about orders, customer concerns, and competition, as well as develops ...

CSP

Account Manager

Auburn Hills, MI · On-site

$100 - $125/hr

Manages assigned customer accounts and supports ongoing commercial activities.Serves as the primary customer contact for CSP on assigned customer accounts.Identifies opportunities for incremental ...

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Customer Account Manager information

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$23.9K

$43.6K

$69K

How much do customer account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer account manager in Rochester, MI is $43,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,700.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Rochester, MI?

The most popular types of Customer Account jobs in Rochester, MI are:

What are popular job titles related to Customer Account Manager jobs in Rochester, MI?

For Customer Account Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Account Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Account Manager jobs?

Cities near Rochester, MI with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,566 per year, or $20.9 per hour.

Customer Account Manager

Koch Industries

Auburn Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Koch Industries rating

8.0

Company rating: 8.0 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

137th of 546 rated manufacturers

Job description

Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Account Manager to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
This individual contributor role is responsible for managing customer accounts and delivering a best-in-class customer experience. The position does not include direct people leadership responsibilities.
As a Customer Account Representative, you will be a trusted partner to our customers, ensuring their needs are met and their expectations exceeded. You will coordinate customer orders, resolve issues, and work closely with our outside sales team to effectively support and grow customer relationships. Success in this role requires strong communication, problem-solving, and collaboration skills.
In addition to supporting customers, you will work across multiple departments on meaningful projects that drive continuous improvement and contribute to the overall success of the business.
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S. work authorization
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity. We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
  • Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
  • Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
  • Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
  • Troubleshoot and resolve customer service issues
  • The order Management Team oversees the processing of customer orders, managing changes and adjustments to ensure accurate and timely delivery
  • The Customer Facing Team monitors customer forecast-to-actual performance, proactively identifying variances, and collaborating with external and internal stakeholders to develop solutions that close gaps and improve forecast accuracy
  • Partner with the sales team to identify opportunities for improvement throughout the process
  • Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
  • Address customer concerns and escalate where appropriate
  • Log customer interactions, complaints, and resolutions into the CRM

Who You Are (Basic Qualifications)
  • Customer Service experience
  • Experience adhering to service and delivery deadlines
  • Experience managing competing priorities in a fast-paced environment
  • Willing to learn a second language
  • Experience working in a CRM and ERP

What Will Put You Ahead
  • Bachelor's Degree
  • Experience working with Salesforce or INFOR M3
  • Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
  • Bilingual in English and either Spanish or Portuguese

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
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