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Customer Account Manager Jobs in Rochester, MI (NOW HIRING)

aan

Customer Accounts Manager

Eastpointe, MI · On-site

$15.50 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

aan

Customer Accounts Manager

Eastpointe, MI · On-site

$15.50 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Automotive Manufacturer

Account Manager

Wixom, MI · On-site

Strong understanding of customer relations and sales principles. Preferred Experience: * Experience in sales administration and customer account management in automotive sector * Familiarity with ...

EJ

Customer Account Specialist

Oak Park, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Account Specialist EJ has an immediate opening for a Customer Account Specialist at our ... Keeps all managers informed about orders, customer concerns, and competition, as well as develops ...

New

EJ Group

Customer Account Specialist

Oak Park, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EJ has an immediate opening for a Customer Account Specialist at our Detroit branch location ... Keeps all managers informed about orders, customer concerns, and competition, as well as develops ...

New

EJ

Customer Account Specialist

Oak Park, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EJ has an immediate opening for a Customer Account Specialist at our Detroit branch location ... Keeps all managers informed about orders, customer concerns, and competition, as well as develops ...

New

Thecsp

Account Manager

Auburn Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manages assigned customer accounts and supports ongoing commercial activities. * Serves as the primary customer contact for CSP on assigned customer accounts. * Identifies opportunities for ...

enviroserve

Account Manager

Detroit, MI

The Account Manager I is responsible for building value-driven strategic relationships with ... This role will oversee a portfolio of assigned customers, develop new business from existing ...

ZF

Account Manager

Farmington Hills, MI

  • Medical

  • Retirement

  • PTO

About the Team The Sales and Account Management team serves as the primary commercial interface ... With a strong focus on customer satisfaction, profitability, and strategic partnerships, the team ...

POCKET NURSE

Account Manager

Farmington Hills, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position focuses on acquiring revenue streams from existing customers as well as bringing on new customers who can benefit from our product offerings. The Account Manager is responsible for ...

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Rochester, MI

Customer Account Manager information

See Rochester, MI salary details

$23.9K

$43.6K

$69K

How much do customer account manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer account manager in Rochester, MI is $43,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,700.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Rochester, MI?

The most popular types of Customer Account jobs in Rochester, MI are:

What are popular job titles related to Customer Account Manager jobs in Rochester, MI?

For Customer Account Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Account Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Account Manager jobs?

Cities near Rochester, MI with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,566 per year, or $20.9 per hour.

Customer Accounts Manager

Aaron's Family of Companies

Eastpointe, MI • On-site

$15.50 - $16.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Accounts Manager

The salary range for this role is $15.50 to $16.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work

  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
  • Second up to the General Manager
  • Build authentic customer relationships to support customers in their ownership goals and drive sales
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
  • Contact customers who have not renewed merchandise agreements
  • Maintain customers contact over the phone and through home visits
  • Update customers information and maintain accuracy
  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any other reasonable duties requested by management

Requirements

  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of college or two years of previous management experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron’s Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

Aaron’s Total Rewards 

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 

  • Paid time off, including vacation days, sick days, and holidays  
  • Medical, dental and vision insurance  
  • 401(k) plan with contribution matching 

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

**Benefits vary based on FT and PT employment status.

C0119 - East Pointe

Eastpointe

MI

Education:nullEmployment Type: Corporate Retail Store

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