CRM Support Specialist
$80K - $128K/yr
Responsibilities The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely ...
CRM Support Specialist
$80K - $128K/yr
Responsibilities The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely ...
Data Engineer - CRM Support
Manhattan, NY · On-site
$65 - $70/hr
Data Engineer - CRM Support Consultant Job Summary We are seeking a detail-oriented Data Excellence & Application Owner to oversee business operations, data quality management, and application ...
Data Engineer - CRM Support
Manhattan, NY · On-site
$65 - $70/hr
Data Engineer - CRM Support Consultant Job Summary We are seeking a detail-oriented Data Excellence & Application Owner to oversee business operations, data quality management, and application ...
CRM Manager
Bowling Green, KY · On-site
Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...
CRM Manager
Bowling Green, KY · On-site
Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...
CRM Administrator
Ann Arbor, MI · On-site
Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support. The CRM ...
CRM Administrator
Ann Arbor, MI · On-site
Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support. The CRM ...
CRM Coordinator
$24 - $26/hr
Provide day-to-day CRM support, troubleshooting, and guidance to users. * Develop and deliver user training, documentation, and best practices. * Support data imports, exports, migrations, and ...
CRM Coordinator
$24 - $26/hr
Provide day-to-day CRM support, troubleshooting, and guidance to users. * Develop and deliver user training, documentation, and best practices. * Support data imports, exports, migrations, and ...
CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
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CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
Manager, CRM
Atlanta, GA · On-site
$105K - $115K/yr
Support the client's restaurant brand marketing initiatives by developing and executing data-driven CRM strategies across email, SMS, and push notification channels to drive customer engagement ...
Quick apply
Manager, CRM
Atlanta, GA · On-site
$105K - $115K/yr
Support the client's restaurant brand marketing initiatives by developing and executing data-driven CRM strategies across email, SMS, and push notification channels to drive customer engagement ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
Support CRM users through training, onboarding, troubleshooting, and ongoing support * Manage Google Workspace administration, including user access and security management * Lead CRM improvement ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
Support CRM users through training, onboarding, troubleshooting, and ongoing support * Manage Google Workspace administration, including user access and security management * Lead CRM improvement ...
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Support Fan Engagement and Revenue Operations * Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day ...
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Support Fan Engagement and Revenue Operations * Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day ...
CRM Specialist
Manhattan, NY · On-site +1
$75K - $85K/yr
As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS, helping drive customer engagement, retention, and revenue growth. Reporting directly to the Sr. ...
CRM Specialist
Manhattan, NY · On-site +1
$75K - $85K/yr
As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS, helping drive customer engagement, retention, and revenue growth. Reporting directly to the Sr. ...
CRM Developer
Cockeysville, MD · On-site
Sinclair has an exciting opportunity for a CRM Developer to join our Enterprise Solutions ... Support data migrations, environment management, solution deployments, and release management ...
CRM Developer
Cockeysville, MD · On-site
Sinclair has an exciting opportunity for a CRM Developer to join our Enterprise Solutions ... Support data migrations, environment management, solution deployments, and release management ...
CRM Administrator
San Antonio, TX · Hybrid
$45K - $55K/yr
As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.
CRM Administrator
San Antonio, TX · Hybrid
$45K - $55K/yr
As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.
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CRM Administrator
Bellevue, WA · On-site
$800 - $1.5K/wk
We are looking for a reliable, organized, and detail-oriented CRM Administrative Secretary to join our construction company. The main responsibility of this position is to keep our CRM system ...
New
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Be Seen First
CRM Administrator
Bellevue, WA · On-site
$800 - $1.5K/wk
We are looking for a reliable, organized, and detail-oriented CRM Administrative Secretary to join our construction company. The main responsibility of this position is to keep our CRM system ...
New
CRM Administrator
San Antonio, TX · On-site
$45K - $55K/yr
As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.
CRM Administrator
San Antonio, TX · On-site
$45K - $55K/yr
As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.
Provide support and development for the Dynamics CRM implementation at FFGA. Determine solution to problems and design and develop solutions for new capabilities requested. Skills Required:
Provide support and development for the Dynamics CRM implementation at FFGA. Determine solution to problems and design and develop solutions for new capabilities requested. Skills Required:
CRM Administrator
Philadelphia, PA · On-site
In addition to providing daily support to end users, the Salesforce CRM Administrator will be part of a team that collaborates and contributes to larger projects for our end user groups, by designing ...
CRM Administrator
Philadelphia, PA · On-site
In addition to providing daily support to end users, the Salesforce CRM Administrator will be part of a team that collaborates and contributes to larger projects for our end user groups, by designing ...
CRM Associate
El Segundo, CA · Hybrid
As the CRM Associate, you will support the team by executing the day-to-day production of marketing campaigns across email, SMS, and push. You will bring the CRM Manager's plans to life--building ...
New
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CRM Associate
El Segundo, CA · Hybrid
As the CRM Associate, you will support the team by executing the day-to-day production of marketing campaigns across email, SMS, and push. You will bring the CRM Manager's plans to life--building ...
New
... complex support projects. Understands and is able to articulate best practices related to ... in CRM version 2015 and exposure to Dynamics CRM 2016 is a huge plus o Experience with CRM on ...
... complex support projects. Understands and is able to articulate best practices related to ... in CRM version 2015 and exposure to Dynamics CRM 2016 is a huge plus o Experience with CRM on ...
CRM Administrator
New York, NY · On-site
In this role, you'll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot ...
CRM Administrator
New York, NY · On-site
In this role, you'll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot ...
Crm Support information
See salary details
$20.91 - $27.86
11% of jobs
$27.86 - $34.81
0% of jobs
$34.81 - $41.76
0% of jobs
$41.76 - $48.71
2% of jobs
$53.01 is the 25th percentile. Wages below this are outliers.
$48.71 - $55.66
20% of jobs
$55.66 - $62.61
13% of jobs
The median wage is $65.22 / hr.
$62.61 - $69.56
13% of jobs
$69.56 - $76.51
6% of jobs
$76.51 - $83.46
11% of jobs
$83.58 is the 75th percentile. Wages above this are outliers.
$83.46 - $90.41
15% of jobs
$90.41 - $97.36
11% of jobs
$20
$67
$97
How much do crm support jobs pay per hour?
As of Aug 27, 2026, the average hourly pay for crm support in the United States is $67.26, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $85.58 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a CRM Support specialist?
To thrive as a CRM Support specialist, you need a solid understanding of customer relationship management platforms, strong troubleshooting abilities, and often a degree in information technology or related fields. Familiarity with major CRM systems like Salesforce or Microsoft Dynamics and relevant certifications are highly valued. Excellent communication, patience, and problem-solving skills help in effectively assisting users and resolving their issues. These skills ensure smooth CRM operations, high user satisfaction, and efficient resolution of technical challenges.
What are some common challenges faced by CRM Support professionals and how can they be addressed?
CRM Support professionals often encounter challenges such as troubleshooting complex user issues, managing data integrity, and adapting to frequent updates or new feature rollouts. To address these, strong problem-solving skills, effective communication with both technical teams and end-users, and ongoing training on CRM software are essential. Building a knowledge base of recurring issues and developing standard procedures can streamline support efforts and improve response times.
What is the difference between Crm Support vs Customer Service Representative?
| Aspect | Crm Support | Customer Service Representative |
|---|---|---|
| Required Credentials | Basic IT and CRM platform knowledge, sometimes certifications like Salesforce or HubSpot | Customer service skills, sometimes certifications in communication or CRM tools |
| Work Environment | Office or remote, focused on CRM systems and technical support | Call centers, retail, or office settings, focused on direct customer interaction |
| Employer & Industry Usage | Tech companies, sales teams, marketing departments | Retail, telecom, hospitality, and various service industries |
| Search & Comparison Intent | Understanding technical support roles within CRM platforms | Customer interaction and service skills |
Crm Support primarily involves technical assistance and troubleshooting within CRM systems, often requiring specific platform knowledge. Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support. While both roles involve customer engagement, Crm Support is more technical, whereas Customer Service Representatives emphasize communication skills.
Is CRM support a good career?
CRM support involves assisting users with customer relationship management software, often requiring technical skills and knowledge of platforms like Salesforce or HubSpot. It can be a stable career with opportunities for growth, especially for those with strong communication skills and problem-solving abilities.
What is a CRM support job role?
A CRM support job involves assisting users with customer relationship management software, troubleshooting issues, and ensuring smooth operation of the system. It often requires knowledge of CRM platforms like Salesforce or HubSpot, strong communication skills, and the ability to resolve technical problems efficiently.
More about Crm Support jobs
What cities are hiring for Crm Support jobs?
Cities with the most Crm Support job openings:
What are the most commonly searched types of Crm Support jobs?
The most popular types of Crm Support jobs are:
What states have the most Crm Support jobs?
States with the most job openings for Crm Support jobs include:
What job categories do people searching Crm Support jobs look for?
The top searched job categories for Crm Support jobs are:
Peraton rating
8.3
Based on 56 frontline employees who took The Breakroom Quiz
51st of 225 rated it services
Job description
Responsibilities
The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely manner. This individual will perform administrative tasks within the platform, serve as the primary point of contact for end-user support inquiries, and ensure cases are resolved or escalated in accordance with established service-level expectations.
This role will be 100% Remote.
Other Responsibilities Include:
Qualifications
Required Qualifications:
Other Preferred Qualifications:
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely manner. This individual will perform administrative tasks within the platform, serve as the primary point of contact for end-user support inquiries, and ensure cases are resolved or escalated in accordance with established service-level expectations.
This role will be 100% Remote.
Other Responsibilities Include:
- Monitor and manage the Salesforce support case queue, prioritizing incoming requests and maintaining SLA adherence
- Triage, troubleshoot, and resolve end-user issues related to Salesforce CRM functionality
- Perform administrative tasks including product catalog updates, user provisioning, permission set assignments, and account access resolution
- Redirect irrelevant cases and create tickets for valid requests requiring further action
- Make routine record changes and data corrections within the platform
- Escalate complex technical issues to senior administrators with thorough documentation of troubleshooting steps
- Create and maintain knowledge base articles, FAQs, and user guides to enable self-service
- Track and report on support metrics including case volume, resolution time, and SLA compliance
Qualifications
Required Qualifications:
- 5 years work experience with BS/BA; 3 years with MS/MA; 0 years with PhD
- US Citizenship
- Active DoD Secret clearance
- Working knowledge of Salesforce Service Cloud, case management workflows, queues, assignment rules, and escalation processes
- Proven ability to manage high-volume case queues independently while maintaining SLA adherence
- Strong troubleshooting and problem-solving skills
- Experience with IT service management tools and ticketing systems
- Customer-first mindset with ability to communicate effectively with non-technical end users
- 2-3 years of IT help desk or application support experience, with at least 2 years supporting Salesforce CRM environments
Other Preferred Qualifications:
- Salesforce Administrator certification
- CompTIA A+ or similar IT support certification
- Experience supporting government or DoD end users
- Familiarity with knowledge management best practices
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
About Peraton
Sourced by ZipRecruiter
At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Herndon, VA, US
Year founded
2017