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Crm Support Jobs in Florida (NOW HIRING)

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL · On-site

Customer support and case management * Marketing campaigns and lifecycle communications * Systems Integration & Ecosystem Management Own integrations between CRM and critical systems, including:

Smith Seckman Reid, Inc

CRM I

Tampa, FL · On-site

Support collections in partnership with clients and Project Managers to meet program AR goals ... Proficiency with Microsoft Office and familiarity with CRM and project management platforms. What ...

Smith Seckman Reid

CRM I

Tampa, FL · On-site

Support collections in partnership with clients and Project Managers to meet program AR goals ... Proficiency with Microsoft Office and familiarity with CRM and project management platforms. What ...

Cook Systems

Manager, CRM Technology

Tallahassee, FL · On-site

Collaborate with Sales, Marketing, and business units to develop CRM strategies and support customer campaigns and promotions through CRM database insights. * Oversee the integration of CRM ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL · On-site

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate ... Provide input on how loyalty can support broader customer and business objectives. Cross-Functional ...

Subway

Assistant Manager, CRM

Miami, FL

Support offer governance and compliance (naming conventions, discount and duration rules, approval ... Support CRM strategy and planning in partnership with Martech, Analytics, and the annual Marketing ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are ... Architect and develop new data infrastructure, custom dimensions, and calculated metrics to support ...

The Dali Museum

CRM & Data Analyst

Saint Petersburg, FL · On-site

This hands-on role ensures systems are effectively configured and maintained to support Marketing, Development, Finance and Visitor Experience. The CRM & Data Analyst serves as the day-to-day liaison ...

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Crm Support information

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$15

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$72

How much do crm support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for crm support in Florida is $50.26, according to ZipRecruiter salary data. Most workers in this role earn between $40.05 and $63.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CRM Support specialist?

To thrive as a CRM Support specialist, you need a solid understanding of customer relationship management platforms, strong troubleshooting abilities, and often a degree in information technology or related fields. Familiarity with major CRM systems like Salesforce or Microsoft Dynamics and relevant certifications are highly valued. Excellent communication, patience, and problem-solving skills help in effectively assisting users and resolving their issues. These skills ensure smooth CRM operations, high user satisfaction, and efficient resolution of technical challenges.

What are some common challenges faced by CRM Support professionals and how can they be addressed?

CRM Support professionals often encounter challenges such as troubleshooting complex user issues, managing data integrity, and adapting to frequent updates or new feature rollouts. To address these, strong problem-solving skills, effective communication with both technical teams and end-users, and ongoing training on CRM software are essential. Building a knowledge base of recurring issues and developing standard procedures can streamline support efforts and improve response times.

What is the difference between Crm Support vs Customer Service Representative?

AspectCrm SupportCustomer Service Representative
Required CredentialsBasic IT and CRM platform knowledge, sometimes certifications like Salesforce or HubSpotCustomer service skills, sometimes certifications in communication or CRM tools
Work EnvironmentOffice or remote, focused on CRM systems and technical supportCall centers, retail, or office settings, focused on direct customer interaction
Employer & Industry UsageTech companies, sales teams, marketing departmentsRetail, telecom, hospitality, and various service industries
Search & Comparison IntentUnderstanding technical support roles within CRM platformsCustomer interaction and service skills

Crm Support primarily involves technical assistance and troubleshooting within CRM systems, often requiring specific platform knowledge. Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support. While both roles involve customer engagement, Crm Support is more technical, whereas Customer Service Representatives emphasize communication skills.

Is CRM support a good career?

CRM support involves assisting users with customer relationship management software, often requiring technical skills and knowledge of platforms like Salesforce or HubSpot. It can be a stable career with opportunities for growth, especially for those with strong communication skills and problem-solving abilities.

What is a CRM support job role?

A CRM support job involves assisting users with customer relationship management software, troubleshooting issues, and ensuring smooth operation of the system. It often requires knowledge of CRM platforms like Salesforce or HubSpot, strong communication skills, and the ability to resolve technical problems efficiently.

What are the most commonly searched types of Crm Support jobs in Florida?

The most popular types of Crm Support jobs in Florida are:

What are popular job titles related to Crm Support jobs in Florida?

For Crm Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Crm Support jobs in Florida look for?

The top searched job categories for Crm Support jobs in Florida are:

Crm Support jobs near you
Infographic showing various Crm Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $104,546 per year, or $50.3 per hour.

CRM Manager

Orlando, FL • On-site

CIG COMPANIES SERVICES
See more jobs at CIG COMPANIES SERVICESexternal

Full-time

Re-posted 5 days ago

Job description

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience.

This role goes far beyond system administration. You will serve as the product owner of our CRM platform, driving a unified, 360-degree view of the guest across the entire travel journey—from booking through post-flight engagement.

You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization, increase guest lifetime value, and enable high-touch service at scale.

This is a highly cross-functional, high-impact role at the intersection of technology, data, and customer experience.

Key Responsibilities:

CRM Platform Ownership & Strategy:

  • Own and manage the Microsoft Dynamics 365 CRM roadmap, aligning platform capabilities with business and customer experience goals
  • Act as the internal CRM product owner, prioritizing enhancements, integrations, and feature development
  • Continuously identify opportunities to improve personalization, automation, and customer  engagement

Platform Administration & Optimization:

  • Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization
  • Design and maintain scalable system architecture, including custom objects, fields, and business logic
  • Ensure system reliability, uptime, and adherence to enterprise IT and security standards

Customer Data & 360° Guest View:

  • Lead the development and maintenance of a single customer view across all touchpoints
  • Establish and enforce data governance, quality standards, and enrichment strategies
  • Oversee data integrations, deduplication processes, and identity resolution across systems

Cross-Functional Business Enablement:

• Partner with key stakeholders to translate business needs into CRM-enabled workflows and solutions

Support and optimize processes across:

  • Guest services and concierge interactions
  • Loyalty and rewards programs
  • VIP traveler management
  • Customer support and case management
  • Marketing campaigns and lifecycle communications
  • Systems Integration & Ecosystem Management

Own integrations between CRM and critical systems, including:

  • Passenger Service Systems (PSS)
  • Loyalty and rewards platforms
  • Marketing automation tools
  • Customer support platforms

• Collaborate with engineering and vendors to ensure seamless data flow and system interoperability

Reporting, Insights & Continuous Improvement:

• Develop dashboards and reporting frameworks to track customer engagement, operational efficiency, and CRM performance

• Provide actionable insights to Marketing, Operations, and Leadership teams

• Drive continuous improvement through testing, iteration, and data-driven decision making

Required Qualifications:

• Bachelor’s degree in information systems, Computer Science, Business, or related field

• 4–7+ years of experience in CRM administration, management, or product ownership

• Hands-on experience with Microsoft Dynamics 365 or comparable enterprise CRM

• Platforms like Salesforce, Hubspot and Pipedrive

• Strong understanding of CRM architecture, workflows, automation, and integrations

• Experience working with APIs, data pipelines, and system integrations

• Proven ability to manage cross-functional stakeholders and translate business needs into technical solutions

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications:

• Experience in travel, hospitality, airline, or luxury service industries

• Familiarity with customer data platforms (CDPs) and identity resolution strategies

• Experience supporting loyalty programs or high-touch/VIP customer experiences

• Background in marketing automation or customer lifecycle management

Success Metrics:

• Adoption and utilization of CRM across business functions

• Data quality, integrity, and completeness of customer profiles

• Efficiency and scalability of CRM-enabled workflows

• Contribution to customer engagement, retention, and lifetime value

• System performance, uptime, and integration reliability

Compensation:

• Base Salary: $115,000 – $140,000 (commensurate with experience)

• Performance-based bonus eligibility

Why This Role Matters

The CRM Platform Manager is a foundational role in building a best-in-class customer experience engine. You will directly influence how we understand, engage, and serve our guests—especially in a high-touch, premium travel environment where personalization and service excellence are critical differentiators.