ZipRecruiter

Log In

1

Crm Support Jobs (NOW HIRING)

Ana Luisa

CRM Manager

New York, NY · On-site

In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle marketing. You will be responsible for building meaningful relationships with our ...

King and Spalding LLP

CRM Specialist

New York, NY · On-site

$77K - $97K/yr

Provide daytoday support to CRM users, including troubleshooting issues and assisting with training needs. * Participate in testing and validation of new CRM features and configuration changes.

FrankCrum

CRM Manager

Clearwater, FL · On-site

Supports CRM Team with work such as workflows, automation, and pipelines. * Tracks and reports metrics and trends and reporting support. * Cleans and maintains all the data in the system (properties ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES ... Responsible for providing application administration, troubleshooting and support for information ...

Ashley Digital

Director, CRM

Direct the CRM calendar, setting email and SMS scheduling and segmentation strategy in support of the company's promotional calendar; provide strategic direction and day-to-day guidance to the senior ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing customer relationship management (CRM) systems and email marketing campaigns . You will work on drip ...

Essilor

CRM Analyst

Dallas, TX · On-site

GENERAL FUNCTION The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales ... Support the Geotagging process * Maintenance of security settings * Enhance the systems with ...

ServiceNow

CRM Architect

Charlotte, NC · On-site

As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Troubleshoot system issues and support continuous improvement of CRM and contact center platforms. Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge ...

Creighton University

CRM Developer

Omaha, NE

The CRM Developer is responsible for designing, developing, implementing, and supporting delivered and customized solutions within Creighton University's CRM (Salesforce) platform. The CRM Developer ...

Clayton Homes

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Summit Homes

Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms ... Support and maintain work across multiple client portals, currently eight, while preserving ...

Sonsoft Inc

Siebel CRM

Milwaukee, WI · On-site

At least 4 years of experience in implementing CRM solutions with a minimum of 2 years in Siebel CRM/ Oracle Sales Cloud/Service Cloud implementations * Experience in in translate functional ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

At least 1 years of experience in Sugar CRM * At least 1 year of experience with Object Oriented programming in PHP * Experience of the Zend framework is a plus * At least 1 year of web development ...

Sonsoft Inc

Sugar CRM

Sunnyvale, CA

Preferred At least 1 years of experience in Sugar CRM At least 1 year of experience with Object Oriented programming in PHP Experience of the Zend framework is a plus At least 1 year of web ...

next page

Showing results 1-20

All JobsCrm Support Jobs

Crm Support information

See salary details

$20

$67

$97

How much do crm support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for crm support in the United States is $67.26, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $85.58 per hour, depending on experience, location, and employer.

Is CRM a high paying job?

A CRM Support role can offer a competitive salary, especially with experience, certifications, and proficiency in CRM software like Salesforce or Microsoft Dynamics. Salaries vary by industry, location, and company size, but it is generally considered a mid-level position with potential for growth and increased pay over time.

What are some common challenges faced by CRM Support professionals and how can they be addressed?

CRM Support professionals often encounter challenges such as troubleshooting complex user issues, managing data integrity, and adapting to frequent updates or new feature rollouts. To address these, strong problem-solving skills, effective communication with both technical teams and end-users, and ongoing training on CRM software are essential. Building a knowledge base of recurring issues and developing standard procedures can streamline support efforts and improve response times.

What is a CRM job role?

A CRM support role involves managing and maintaining customer relationship management systems to ensure data accuracy, assist users, and optimize the use of CRM tools. It often requires technical skills, knowledge of CRM software like Salesforce or HubSpot, and strong communication abilities to support sales and customer service teams.

What is CRM support?

CRM support involves assisting users with customer relationship management software, such as Salesforce or HubSpot, by troubleshooting issues, providing training, and ensuring proper system usage. Support specialists often need technical skills, knowledge of CRM tools, and good communication abilities to help improve customer engagement and data management.

What are the key skills and qualifications needed to thrive as a CRM Support specialist, and why are they important?

To thrive as a CRM Support specialist, you need a solid understanding of customer relationship management platforms, strong troubleshooting abilities, and often a degree in information technology or related fields. Familiarity with major CRM systems like Salesforce or Microsoft Dynamics and relevant certifications are highly valued. Excellent communication, patience, and problem-solving skills help in effectively assisting users and resolving their issues. These skills ensure smooth CRM operations, high user satisfaction, and efficient resolution of technical challenges.

Is CRM a remote job?

A CRM support role can often be performed remotely, especially if it involves tasks like customer communication, data management, and using CRM software such as Salesforce or HubSpot. Many companies offer remote or hybrid options for CRM support positions, which typically require strong communication skills and familiarity with digital tools.

What is the difference between Crm Support vs Customer Service Representative?

AspectCrm SupportCustomer Service Representative
Required CredentialsBasic IT and CRM platform knowledge, sometimes certifications like Salesforce or HubSpotCustomer service skills, sometimes certifications in communication or CRM tools
Work EnvironmentOffice or remote, focused on CRM systems and technical supportCall centers, retail, or office settings, focused on direct customer interaction
Employer & Industry UsageTech companies, sales teams, marketing departmentsRetail, telecom, hospitality, and various service industries
Search & Comparison IntentUnderstanding technical support roles within CRM platformsCustomer interaction and service skills

Crm Support primarily involves technical assistance and troubleshooting within CRM systems, often requiring specific platform knowledge. Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support. While both roles involve customer engagement, Crm Support is more technical, whereas Customer Service Representatives emphasize communication skills.

More about Crm Support jobs
What cities are hiring for Crm Support jobs? Cities with the most Crm Support job openings:
What are the most commonly searched types of Crm Support jobs? The most popular types of Crm Support jobs are:
What states have the most Crm Support jobs? States with the most job openings for Crm Support jobs include:
What job categories do people searching Crm Support jobs look for? The top searched job categories for Crm Support jobs are:
Crm Support jobs near you
CRM Manager

CRM Manager

Ana Luisa

New York, NY • On-site

Full-time

Retirement, PTO

Posted 13 days ago

Job description

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the Role

Ana Luisa is looking for a strategic and data-driven CRM Manager to lead our retention efforts at a key moment of growth and transformation.

In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle marketing. You will be responsible for building meaningful relationships with our customers, driving repeat purchases, and maximizing customer lifetime value across all touchpoints.

You will work at the intersection of data, product, and creative, using tools like Bloomreach to design personalized customer journeys, optimize segmentation, and continuously test and improve performance. This role reports to the Director of Marketing.
What You’ll Be Responsible For

  • Own and evolve the overall CRM and retention strategy across Email, SMS, Direct Mail, and Membership programs.
  • Build and optimize lifecycle marketing programs, including acquisition, onboarding, engagement, retention, and winback flows.
  • Leverage Bloomreach to create advanced segmentation, personalization, and automation across all CRM channels.
  • Manage and continuously improve campaign planning and execution, including newsletters, triggered flows, and promotional moments.
  • Drive innovation in CRM by testing new channels, formats, and tactics such as direct mail, inserts, and emerging retention levers.
  • Partner closely with the creative team to develop high-performing CRM assets that align with brand direction and elevate customer experience.
  • Analyze performance across all CRM initiatives, identifying opportunities to improve engagement, conversion, and retention.
  • Collaborate with Data and Tech teams to improve tracking, attribution, and customer data infrastructure.
  • Work cross-functionally with Marketing, Merchandising, Product, and Operations to ensure a cohesive and consistent customer journey.

What You’ll Bring

  • 5+ years of experience in CRM, lifecycle marketing, or retention, ideally within a DTC, e-commerce, fashion, or retail environment.
  • Strong experience with CRM platforms such as Bloomreach, Klaviyo, Salesforce Marketing Cloud, or similar tools.
  • Highly analytical mindset with the ability to translate data into actionable insights and strategies.
  • Deep understanding of customer segmentation, personalization strategies, and lifecycle marketing best practices.
  • Proven ability to manage and optimize email and SMS programs at scale.
  • Experience with additional retention channels such as direct mail, loyalty or membership programs is a strong plus.
  • Strong project management skills with the ability to prioritize and execute in a fast-paced environment.

What You’ll Love About Us

  • Flexible Time Off: Flexible WFH policy (2x per week), Unlimited PTO,  401k Matching 
  • Brand Perks: Employee discount; welcome gift card, Birthday Gift Card 
  • Office Perks: fully-stocked kitchen with unlimited snacks and beverages, 
  • Events: Office lunches; in-office events

EEOC

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status or any other characteristic protected by law.
Compensation: 

As required by the New York State salary transparency law, the expected base salary for this position ranges from $90,000-$115,000. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure. 

Powered by JazzHR

Hd8r4ZZJjT