Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details:
Industry Manufacturing
Work Location Johnston IA 50131
Job Title Credit & Collections Analyst
Duration 4 Months (Strong possibility of extension)
Job Description
Will support delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, will: use telephone negotiating techniques to build and maintain company, customer and dealer relationships
Review payment history and account information
Update/confirm debtor information
Negotiate payment plan modifications according to established policies and procedures
Administer collection efforts within federal and state regulations and company policy
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors
We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.
Qualifications
A Bachelor's degree in business or a related discipline is required. We also require: Minimum of at least 1 year of experience in customer service
Ability to remain seated for long periods of time to perform telephone work in a call center environment
Capacity to quickly change focus on work activities
Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques
Familiarity with the client's financial policies and procedures regarding collections.
Additional Information
To know more on this position or to schedule an interview please contact:
Monaliza Santiago
314-815-5414