ZipRecruiter

Log In

1

Credit Card Collections Jobs (NOW HIRING)

Td

Collections Strategy Manager

Portland, ME · On-site

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

TD Bank Group

Collections Strategy Manager

Wilmington, DE · On-site +1

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

New York, NY

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Atlanta, GA · On-site

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Charlotte, NC

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Dallas, TX

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Wilmington, DE

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Jacksonville, FL

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Los Angeles, CA · On-site

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

Td

Collections Strategy Manager

Parker, CO

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

St Mary's Bank

Collections Specialist I

Manchester, NH · On-site

$18 - $24.50/hr

Qualifications • High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections. • Knowledge of a year of Fair Debt ...

next page

Showing results 1-20

All JobsCredit Card Collections Jobs

Credit Card Collections information

See salary details

$54.5K

$87.1K

$127K

How much do credit card collections jobs pay per year?

As of Jul 21, 2026, the average yearly pay for credit card collections in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Credit Card Collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in the Credit Card Collections position, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

What is a Credit Card Collections job?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

More about Credit Card Collections jobs
What cities are hiring for Credit Card Collections jobs? Cities with the most Credit Card Collections job openings:
What states have the most Credit Card Collections jobs? States with the most job openings for Credit Card Collections jobs include:
What job categories do people searching Credit Card Collections jobs look for? The top searched job categories for Credit Card Collections jobs are:
Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.

Account Manager I - Westlake Black Credit Card

Hankey Group External

Las Vegas, NV • On-site

$17.28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Credit Card | Mid to Late-Stage Collections
Las Vegas, NV| On-site
Why Westlake Credit Card?
  • Base Pay:

    • $17.28 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.

  • *Incentive:

    • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
    • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You'll Do:
The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31-60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.
  • Negotiate with customers to develop payment plans that fit their individual situations.
  • Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
  • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
  • Collaborate with teammates and contribute to the department's overall success.
  • Manage a high volume of calls efficiently and professionally in a fast-paced environment.
  • Use skip-tracing tools to locate customers or collateral when needed.
  • Reduce delinquency within your assigned queue and contribute to department-wide goals.
  • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We're Looking For:
  • Type at least 35 WPM with strong computer and data-entry skills.
  • Some experience in credit card collections or a related financial services role
  • Excellent communication and negotiation abilities with professional phone etiquette.
  • Flexible schedule - willing to work overtime and weekends when needed.
  • Able to multitask and stay organized in a fast-paced environment.
  • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
  • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
  • Team-oriented with a positive, dependable attitude.
  • 2+ years of experience in a collections environment preferred.
  • High school diploma or equivalent required.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply