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Credit Card Collections Jobs (NOW HIRING)

Emsl

Credit and Collections Representative

Riverton, NJ · On-site

$23 - $24/hr

Credit And Collections Representative Cinnaminson, NJ 08077 Overview Position Type Full Time ... credit card and ACH payments, assisting with setting up payment schedules as needed per manager ...

Wolter

CREDIT/COLLECTIONS REP

Brookfield, WI · On-site

Credit/Collections Rep Are you ready to join a dynamic team and play a crucial role in shaping the ... Process credit card payments * Review general ledger for A/R related money * Research credits on ...

Made Card

Credit Risk Manager

New York, NY · On-site

$100K - $110K/yr

It starts with Made Card - a credit card designed specifically for homeowners, with unmatched ... Collections Strategy: Develop data-driven, customer-focused strategies that reduce delinquencies ...

Made Card

Credit Risk Manager

New York, NY · Remote

$100K - $110K/yr

It starts with Made Card - a credit card designed specifically for homeowners, with unmatched ... Collections Strategy: Develop data-driven, customer-focused strategies that reduce delinquencies ...

ADT

Remote Collections Specialist

Jacksonville, FL · On-site +1

$20/hr

Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a ...

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$54.5K

$87.1K

$127K

How much do credit card collections jobs pay per year?

As of Jun 29, 2026, the average yearly pay for credit card collections in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Credit Card Collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in the Credit Card Collections position, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

What is a Credit Card Collections job?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

More about Credit Card Collections jobs
What cities are hiring for Credit Card Collections jobs? Cities with the most Credit Card Collections job openings:
What states have the most Credit Card Collections jobs? States with the most job openings for Credit Card Collections jobs include:
What job categories do people searching Credit Card Collections jobs look for? The top searched job categories for Credit Card Collections jobs are:
Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.
Credit and Collections Representative

Credit and Collections Representative

Emsl

Riverton, NJ • On-site

$23 - $24/hr

Other

Medical, Dental, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Perform business to business collections by contacting delinquent customer accounts.

  • Maintain customer files and research billing and payment discrepancies.

  • Process credit card and ACH payments and assist with setting up payment schedules as needed per manager's approval.

EMSL Analytical rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description

Credit And Collections Representative

Cinnaminson, NJ 08077

Overview

Position Type Full Time

Description

EMSL is seeking a Credit and Collections Representative in Cinnaminson, NJ. This is a hands on role performing business to business collections. Essential duties and responsibilities include performing business to business collections by contacting delinquent customer accounts, maintaining customer files, researching billing and payment discrepancies, processing credit card and ACH payments, assisting with setting up payment schedules as needed per manager's approval, providing customers with reports, invoices and statements when requested, and other responsibilities as deemed necessary by the manager.

Qualifications

Requirements: High school diploma or GED equivalent, authorization to work in the United States indefinitely without restriction or sponsorship, minimum of three years' experience in business to business collections, proficient in MS Office, excellent written and verbal communication skills with the ability to interact professionally with clientele, ability to work in a high volume environment, problem solving skills, ability to work independently and as part of a team with self-motivation, adaptability and a positive attitude, effective time management, organizational skills, and the ability to multi-task and prioritize with minimal assistance.

Available Shift: Position is full-time Monday to Friday 9:30 a.m. to 6:00 p.m. Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to apply. EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay and a flexible spending account. The pay range for this position is from $23.00 to $24.00 per hour. To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com EOE including Veterans and Disabled

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