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Credit Card Collections Jobs (NOW HIRING)

Emsl

Credit and Collections Representative

Riverton, NJ · On-site

$23 - $24/hr

Credit And Collections Representative Cinnaminson, NJ 08077 Overview Position Type Full Time ... credit card and ACH payments, assisting with setting up payment schedules as needed per manager ...

Wolter

CREDIT/COLLECTIONS REP

Brookfield, WI · On-site

Credit/Collections Representative Are you ready to join a dynamic team and play a crucial role in ... Process credit card payments * Review general ledger for A/R related money * Research credits on ...

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$54.5K

$87.1K

$127K

How much do credit card collections jobs pay per year?

As of Jun 6, 2026, the average yearly pay for credit card collections in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Credit Card Collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in the Credit Card Collections position, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

What is a Credit Card Collections job?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

More about Credit Card Collections jobs
What cities are hiring for Credit Card Collections jobs? Cities with the most Credit Card Collections job openings:
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Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.
Settlement Analyst

Settlement Analyst

HOLTZMAN OIL CORP

Mount Jackson, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description:

A challenging career opportunity is available for a candidate with a “can-do” attitude and excellent organizational skills. Candidate must be detail-oriented and proficient in accounting and reconciliation. Duties include complicated balancing of credit card collections from our numerous gas consignment stations including complex multi-layered research and troubleshooting. Candidate will also communicate with those customers by telephone and email and manage collections of their related charge accounts. Hours for this position are Monday through Friday, 7 AM - 4 PM.

Excellent benefits package to include medical, optical, dental, disability, and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing.

Equal Employment Opportunity

Requirements:


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About Holtzman

Sourced by ZipRecruiter

Since 1972, Holtzman Corp. has been proud to serve the residents, businesses, and agricultural leaders of the Shenandoah Valley and beyond, providing them with high quality products and services ranging from oil and propane to industrial lubricants, automotive service and HVAC. Founded on the values of honesty, integrity, and fair dealing, we respect our customers for what they are: the purpose of our existence. Holtzman Corp. was founded in Mount Jackson, VA and now has Holtzman Oil and Holtzman Propane distribution facilities across Virginia and West Virginia, and in Eastern Pennsylvania and North Carolina. We welcome visitors, customers and neighbors to stop by our main Oil & Propane office in Mount Jackson or one of our propane fireplace stores.

Industry

Natural gas distribution

Company size

201 - 500 Employees

Headquarters location

Mount Jackson, VA, US

Year founded

1997

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