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Credit Card Collections Jobs (NOW HIRING)

Made Card

Credit Risk Manager

New York, NY · On-site

$100K - $110K/yr

It starts with Made Card - a credit card designed specifically for homeowners, with unmatched ... Collections Strategy: Develop data-driven, customer-focused strategies that reduce delinquencies ...

Made Card

Credit Risk Manager

New York, NY · Remote

$100K - $110K/yr

It starts with Made Card - a credit card designed specifically for homeowners, with unmatched ... Collections Strategy: Develop data-driven, customer-focused strategies that reduce delinquencies ...

ADT

Remote Collections Specialist

Jacksonville, FL · On-site +1

$20/hr

Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a ...

Glen-Gery

Analyst, Credit & Collections

Wyomissing, PA · On-site

Responsible for receiving checks and making deposits, taking credit card payments, and ensuring ... Credit/ Collections and/ or related accounting role. * Strong organization and well-developed ...

New

Monitise

Senior Collection Specialist

Marietta, GA · On-site

$17.50 - $23.75/hr

Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections. * Ability to negotiate repayment plans effectively. * Strong ...

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Credit Card Collections information

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$54.5K

$87.1K

$127K

How much do credit card collections jobs pay per year?

As of Jul 22, 2026, the average yearly pay for credit card collections in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Credit Card Collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in the Credit Card Collections position, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

What is a Credit Card Collections job?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

More about Credit Card Collections jobs
What cities are hiring for Credit Card Collections jobs? Cities with the most Credit Card Collections job openings:
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Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.

Account Manager II - Collection Credit Cards

Hankey Group External

Las Vegas, NV • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Westlake Financial is the largest privately held auto finance company in the Nation.
We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).
With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
WESTLAKE WARRIOR | Account Manager II - Collections_Credit_Cards
JOB HIGHLIGHTS:
  • $1,000 Tiered Retention Bonus.

BRIEF DESCRIPTION:
90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customer via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip trace knowledge to skip on customers.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):
  • Collect accounts that past due three or more payments.
  • Bring delinquency down in set queue.
  • Call customer that are past due three payments
  • Skip trace to locate customers that are delinquent and collateral.
  • Make arrangements and negotiate with delinquent accounts to bring current.
  • Agent will need to be able to handle high volume calls in a fast-paced environment.

KNOWLEDGE, SKILLS, LICENSES
  • Skiptrace Knowledge
  • Some experience in credit card collections or a related financial services role.
  • Willing and able to work a flexible schedule including overtime and weekends
  • Ability to multi-task in a fast-paced environment
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
  • Good computer and typing skills
  • Team player
  • Good negotiation skills; excellent telephone etiquette
  • General knowledge of Microsoft Excel, and Outlook
  • Web navigation and/or web-based applications

EDUCATION
  • High School diploma or equivalent required.

EXPERIENCE
  • 3+ years of Backend subprime collections
  • Auto Collections experience preferred

FULL-TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program, Daily Team Exercises
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Annual Flu Shots, Biometric Screenings
  • Paid Vacations Days
  • Paid Sick Days
  • Paid Holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

ABOUT US
People. Purpose. Passion.
These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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