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Credit Card Collections Jobs in Washington (NOW HIRING)

M-L Holdings Company

Credit Specialist

Halethorpe, MD · On-site

Process customer credit card payments and resolve unapplied cash and long-standing credit issues ... Minimum of 2-3 years of experience in credit, collections, accounts receivable, or a related ...

Aramark

Collections Specialist

Rockville, MD · Hybrid

$45K - $63K/yr

The Collections Specialist will be an integral part of the Accounting team focusing on the ... Serve as backup with processing Credit Card transactions when needed * Assist with other Avendra ...

Non-Profit Organization

Be Seen First

Accounts Receivable Accountant

Washington, DC · On-site

$26 - $28/hr

... posting credit card payments, and issuing sales invoices * Prepare accounts receivable aging ... Previous experience with accounts receivable, collections, billing, or a related accounting ...

New

ROCS

Accounts Receivable Accountant

Washington, DC

Apply cash receipts, process and post credit card payments, and issue sales invoices * Prepare ... Previous experience in accounts receivable, collections, billing, or a related accounting function

Tower Federal Credit Union

Collector II

Laurel, MD

$29.21 - $36.51/hr

... card accounts with intent to protect the assets of Tower Federal Credit Union. Reviews all ... Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures ...

EagleBank

US-MD-Bethesda

Bethesda, MD · Hybrid

$31.21 - $48.01/hr

... credit card accounts. Contacts customers with overdue accounts and attempt to Use credit bureau ... Possesses solid consumer and regulatory debt collections knowledge - knowledge of fair lending ...

Facets

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

Organization-Wide Credit Card & Expense Management: * Conduct monthly reconciliation of all ... Reconcile participant rent and program-fee collections against bank deposits and accounting records.

Tower

Collector II

Laurel, MD · On-site

$29.21 - $36.51/hr

... card accounts with intent to protect the assets of Tower Federal Credit Union. Reviews all ... Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures ...

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Credit Card Collections information

See Washington salary details

$61.7K

$98.7K

$143.8K

How much do credit card collections jobs pay per year?

As of Aug 31, 2026, the average yearly pay for credit card collections in Washington is $98,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $113,300.00 per year, depending on experience, location, and employer.

What is a credit card collections?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

What are some common challenges faced in a credit card collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in credit card collections, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

Is working in credit card collections a good job?

Working in credit card collections involves contacting delinquent customers to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be stressful due to rejection and pressure to meet targets, but it offers opportunities for commission, performance bonuses, and experience in finance and customer service. Job satisfaction varies based on individual preferences and work environment.

What are popular job titles related to Credit Card Collections jobs in Washington?

For Credit Card Collections jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Credit Card Collections jobs in Washington look for?

The top searched job categories for Credit Card Collections jobs in Washington are:

Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in Washington as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,659 per year, or $47.4 per hour.

Senior Manager- Data Analysis (Card)

Mclean, VA

Capital One
Funds, Trusts and Financial Programs • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 173 rated banks

Good employer

Recommended by students

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Learn more about Capital Oneexternal

Full-time

Posted 21 days ago

Job description

Senior Manager- Data Analysis (Card)

At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making.

As a Senior Manager, you will partner cross-functionally with teams throughout the company to validate business impacting analytical tools. You will enhance your technical and analytical skills, while also working with leaders to influence business strategies. With a network of hundreds of Data Analysts, Quants, and Data Scientists, challenging projects with an eye on the bottom line and a focus on work/life balance, we've created a dynamic environment with plenty of room for you to learn, grow, and realize your full potential.

On a given day you will be:

  • Refining a new Enterprise-wide analytical tools validation framework

  • Planning and executing validation projects

  • Assessing the quality and risk of analytical tool methodologies across Capital One, and the nature of tools usage within those processes

  • Understanding technical issues in analytical tools and assessing tools risks and opportunities

  • Independently researching, identifying, and prototyping industry best practices for emerging analytical tools

  • Communicating results clearly and concisely both verbally and through written communications via validation reports and presentations

  • Leveraging education, colleagues and training opportunities to develop solutions to business problems

  • Coaching and mentoring junior staff

An ideal candidate will possess strong problem solving and conceptual thinking abilities in addition to communication, interpersonal and leadership skills. This position will be in a fast-paced and entrepreneurial environment where you will be handling multiple concurrent projects while working independently and in teams.

About the Team,

Our credit card business is powered by data and analytics and a passion to help use credit wisely. Our credit card products serve more than 87 million customers with 20+ personal and business card offerings with a reputable brand offering some of the best cash-back, rewards, and travel benefits for consumers and small business owners. We have advanced proprietary technology for pricing, risk management, and collections. Our card applications help us to serve our customers real-time bringing humanity and simplicity to banking.

Basic Qualifications

  • Currently has, or is in the process of obtaining a Bachelor's Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 7 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master's Degree plus at least 5 years of experience performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.

  • At least 5 years of experience performing professional data analysis work

  • At least 5 years of experience leading and developing with open source data technologies

  • At least 2 years of experience managing people

Preferred Qualifications:

  • Master's Degree or PhD in a Finance, Economics, Statistics, Mathematics, Industrial Engineering, Operations Research, or a related field

  • At least 7 years of experience in statistical or econometrics hands-on work

  • At least 5 years of experience manipulating and performing analysis with large data sets

  • At least 5 years of experience in financial services industry

  • At least 5 years of experience in developing statistical or econometric models

  • At least 5 years of experience in validating statistical or econometric models

  • At least 2 years of experience with data governance

  • At least 2 years of experience with predictive analytics

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Data Analysis Manager


Richmond, VA: $182,500 - $208,300 for Sr. Data Analysis Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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