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Credit Card Collections Jobs in Chicago, IL (NOW HIRING)

Credit & Collections Specialist

Schaumburg, IL · Hybrid

$18.25 - $24.50/hr

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at ... Maintain credit card information and documentation for Accounts Receivable processing * Prepare ...

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at ... Maintain credit card information and documentation for Accounts Receivable processing * Prepare ...

Credit & Collections Specialist

Schaumburg, IL · Hybrid

$18.25 - $24.50/hr

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at ... Maintain credit card information and documentation for Accounts Receivable processing * Prepare ...

Contract to Perm Collections Specialist

Chicago, IL · On-site +1

$19 - $25.75/hr

Reporting to the Sr. Collections Manager, you will play a critical role in supporting financial and ... Handle credit card payments, verify transactions, investigate discrepancies, and track missing ...

New

AR Clerk

Carol Stream, IL · On-site

$18.75 - $23.75/hr

· Post's customer payments by recording cash, checks, and credit card transactions. · Posts ... Resolves collections by examining customer payment plans, payment history, credit line ...

Bookkeeper

Addison, IL · On-site

$20 - $30/hr

Manage accounts payable, vendor payments, and credit card transactions. * Assist with accounts receivable, invoicing, billing, and collections. * Prepare bank, credit card, and general ledger account ...

Ap/ar Coordinator

Hammond, IN · On-site

$54K - $61K/yr

... credit card processing. * ACH and wire processing and expense reporting. * Billing and invoicing, including uploading invoices to customer portals. * Collections support, aging report review, and ...

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Credit Card Collections information

See Chicago, IL salary details

$56.1K

$89.7K

$130.8K

How much do credit card collections jobs pay per year?

As of Aug 29, 2026, the average yearly pay for credit card collections in Chicago, IL is $89,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a credit card collections?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

What are some common challenges faced in a credit card collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in credit card collections, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

Is working in credit card collections a good job?

Working in credit card collections involves contacting delinquent customers to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be stressful due to rejection and pressure to meet targets, but it offers opportunities for commission, performance bonuses, and experience in finance and customer service. Job satisfaction varies based on individual preferences and work environment.

What are popular job titles related to Credit Card Collections jobs in Chicago, IL?

For Credit Card Collections jobs in Chicago, IL, the most frequently searched job titles are:

Infographic showing various Credit Card Collections job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,735 per year, or $43.1 per hour.

Collections Account Manager - Bilingual Required - SALARY+ BONUS $72 to $85k+/yr!

Chicago Acceptance

Chicago, IL

$72K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago


Job description

NOW SEEKING Collections Account Managers for Chicago Acceptance!

$72,000-$85,000+/year (based on exp/skill)

BILINGUAL-FLUENT in SPANISH & ENGLISH REQUIRED

Chicago Acceptance is a successful long-standing auto finance company that has been serving the Waukegan, Elgin & Joliet metro and surrounding areas since 2009.  Positivity, honesty and integrity are the core values of our company.  

As a result of continued growth and increasingly high customer demand, we have an immediate need for additional proactive, motivated and experienced Collections Account Managers!

We Offer:

  • COMPETITIVE PAY! 

  • Earn $72,000 to $85,000+/yr! (based on skills/exp)

  • $20/hr to $30/hr (based on exp/skills) + TONS of BONUSES

  • 5 Day/40 Hr Work Week! (Must have availability for rotating Saturdays, Closed Sundays, and Off either Tue, Wed, or Thur!)

  • FLEXIBLE SHIFTS tailored to YOU! (hours fall between Mon-Fri 9am-7pm and Sat 9a-6pm)

  • Employee Discounts

  • Professional Development Assistance and On-Going Training

  • Paid Time Off- Vacation, Holiday, Sick Time

  • 401k Plan w/ a Match (up to 12%)

  • Retirement Planning

  • Disability Insurance

  • Health Insurance

  • Dental Insurance

  • Company Apparel

  • Solid Job Security With a Long-Standing Organization in Business since 2009

  • Great Work Environment with a Supportive Management Team to Ensure Your Success

  • Great Opportunities for Advancement

Job Responsibilities:

  • Manage collections on a portfolio of sub-prime auto finance receivables

  • Make outbound calls to customers to obtain payment on past due payments

  • Take inbound calls from customers related to taking/scheduling payments, updating customer information, and other customer service inquiries

  • Ensure delinquency and charge-off goals are obtained

  • Proactively monitor accounts and address a variety of issues

  • Provide excellent customer service to our customers

  • Other duties as assigned

What We are Looking for:

  • 3+ Years Collections experience Preferred

  • Bilingual-Fluent in both Spanish & English Required

  • High School Degree, GED, or College Degree Preferred

  • Available to work Rotating Saturdays

  • Available to work sometimes until 7pm

  • Proficient in legal collections and repossession procedures

  • First-party collections experience is a PLUS

  • People skills, relationship & rapport building skills

  • Strong communication skills, both verbal and written

  • A problem solver; ability to develop a plan to get customer back on track with payments

  • Strong customer service skills - friendly, professional

  • Good phone skills; ability to make large number of phone calls and answer multiple calls

  • Good computer skills

  • Well organized with the ability to multi-task

  • History of longevity of employment

APPLY NOW for a GREAT NEW CAREER!

Please APPLY, and you may also CALL 844-865-2193 to set an appointment.  Submit your resume/interest, be sure to include your current contact information so we may contact you to set up a face to face interview.

NO WALK-INS PLEASE-APPOINTMENTS ARE REQUIRED.

Chicago Acceptance

6231 N. Western Ave.

Chicago, IL 60659

  • Applicants Must Be at least 24 Years of Age

  • Must Be Authorized to Work in the U.S.

Experience in the following industries is a plus/Keywords/Skills:  Aaron’s, Account Issues, Account Management, Account Manager, Account Sales, Accounts Receivable, ACH, ACH Funds, Appointment Setter, Auto Billing, Auto Collections, Auto Finance, Auto Financial Services, Auto Financing, Auto Loan, Auto Loans, Automotive Billing, Automotive Collections, Automotive Finance, Automotive Financial Services, Automotive Financing, Background Checks, Bilingual, Billing Issues, Business Development Center, Business to Business Sales, Buy Her-Pay Here, Buy Here Pay Here, Buy Here/Pay Here, Call Center, Cellular Phone Sales, Collateral, Collection Efforts, Collection Issues, Collections, Collections Account, Collections Account Manager, Collections Accounts, Collections Agent, Collections Representative, Collections Specialist, Commercial Sales, Commission Sales, Computer Skills, Conflict Resolution, Consumer Collections, Courts, Credit Card Calling, Credit Card Calls, Credit Card Collections, Credit Reports, CRM, Customer Accounts, Customer Issues, Customer Relationship Management, Customer Service Representative, Debt Collection, Debt Repayment, Default, Delinquencies, Delinquent, Delinquent Accounts, Dialer System, Due Balances, F&I, F&I Manager, FDCPA, Finance Manager, Financial Sales, Franchise Dealer, Garnishments, Hospitality Industry, Inbound Calls, Independent Dealer, Inside Sales, Insurance Sales, Internet Sales, Legal Action, Loan Debt, Negotiate Payments, Negotiating, Negotiation, Outbound Calls, Outside Sales, Overdue Accounts, Overdue Payments, Party Collections, Past Due Accounts, Past Due Balances, Payment Arrangements, Payment Options, People Skills, Phone Etiquette, Phone Skills, Recovery, Relationship Management, Rent to Own, Rent-a-Center, Repayment Schedules, Repo, Repossession, Repossessions, Sales Manager, Sales Skills, SAP, Scheduling, Skip Trace, Skip Tracing, Skiptrace, Skiptracing, Spanish, State Laws, Student Loans, Sub Prime Financing, Sub Prime Lending, Subprime Financing, Subprime Lending, Subprime Loans, Telemarketing, Telephone Sales, Used Cars, Wage Garnishment, etc.