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Credit Card Collections Jobs in California (NOW HIRING)

FERGUSON

Credit Trainee

Pomona, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collections Management * Credit Management * Customer Relations and Visitation * Secondary Security * Uniform Commercial Code * Financial Statement Upon successful completion of the program, the ...

Athens Services

Credit and Collection Clerk

Irwindale, CA

$22.50 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receive payments and post amount paid to customer account (credit card, check by phone) * May be ... Minimum two (2) years of collections, accounts receivable, customer service, or related experience.

SoFi

Credit Strategy Manager

San Francisco, CA

... Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science ...

Raymond West

Collections Specialist

Cypress, CA · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Collections Specialist, you will establish professional working relationships with customers ... Process credit card transactions as needed. * Create follow-up schedules for past due accounts and ...

SoFi

Senior Credit Manager

San Francisco, CA

... Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science ...

SoFi

Credit Strategy Manager

San Francisco, CA · On-site

... Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science ...

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Credit Card Collections information

What are some common challenges faced in a credit card collections role and how are they managed?

One of the main challenges in a Credit Card Collections role is effectively communicating with customers who may be experiencing financial difficulties, leading to emotionally charged or sensitive conversations. To manage this, collectors receive training in de-escalation techniques and negotiation strategies, allowing them to find mutually agreeable payment solutions while maintaining professionalism and empathy. Additionally, strict adherence to regulatory guidelines, such as the Fair Debt Collection Practices Act (FDCPA), is essential in every interaction. Successful collectors focus on building rapport and trust with customers, which helps increase recovery rates and supports long-term customer retention.

What are the key skills and qualifications needed to thrive in credit card collections, and why are they important?

To thrive in Credit Card Collections, you need strong communication and negotiation skills, a keen understanding of financial processes, and often a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic office applications is commonly required, and certifications in credit and collections can be advantageous. Empathy, patience, problem-solving, and resilience are valuable soft skills that help navigate challenging customer interactions. These competencies are crucial for recovering outstanding payments while maintaining positive customer relations and adhering to industry regulations.

What is a credit card collections?

A Credit Card Collections job involves contacting customers who have overdue credit card payments to remind them of their balances and help them find ways to make payments. Collections agents negotiate payment plans, provide information about outstanding debts, and follow company policies and legal regulations. The goal is to recover past-due payments while maintaining a professional and respectful relationship with the cardholder. Strong communication, problem-solving, and negotiation skills are essential for success in this role.

What are popular job titles related to Credit Card Collections jobs in California?

For Credit Card Collections jobs in California, the most frequently searched job titles are:

What job categories do people searching Credit Card Collections jobs in California look for?

The top searched job categories for Credit Card Collections jobs in California are:

Credit Card Collections jobs near you
Infographic showing various Credit Card Collections job openings in California as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 16% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Credit & Collections Representative

Omni Inclusive

Redwood City, CA • On-site

Other

Re-posted 27 days ago

Job description

Collections Specialist

Sciex LLC

Redwood City, CA

This position is responsible for ensuring customer collections are received according to agreed payment terms. This self-motivated position performs business to business collections while working with management and sales to deliver consistent customer service while reaching and exceeding monthly goals & company objectives.

Key Responsibilities:

  • Improve day sales outstanding ("DSO") to current company monthly/yearly goal
  • Ensure all past due accounts have been contacted while enforcing agreed payment terms
  • Work with customers to schedule payment arrangements on upcoming and past due invoices
  • Convert accounts to ACH/checks from credit card payments as well as promote electronic invoicing
  • Update account information to ensure contact and other required information is current
  • Resolve any invoice discrepancies in a timely manner to ensure payment is received appropriately
  • Communicate with field personnel to discuss any problem accounts/situations to meet a common goal

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