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Credit And Collections Associate Jobs (NOW HIRING)

KONE

Collections Associate

Boston, MA · On-site

$75K - $99K/yr

As our Collections Associate, you will perform a variety of credit collection tasks related to our branch operations including initial contact with customer, request action/follow-up appropriately ...

Tramec LLC

Credit & Collections Specialist

Overland Park, KS · On-site

$20.50 - $27.25/hr

Tramec, LLC is currently looking to add a Credit & Collections Specialist to our team. WHY YOU'LL ... Associates Degree or equivalent work experience. Minimum 2+ years of accounts receivable and ...

Kimble

Collections Associate

Dover, OH

$15.75 - $21.75/hr

The Collections Associate is responsible for the day-to-day operations of the collections ... service (Credit Hold). Update reporting with actions taken with customers. * Cancel accounts ...

Tramec LLC

Credit & Collections Specialist

Overland Park, KS · On-site

$20.50 - $27.25/hr

Description Tramec, LLC is currently looking to add a Credit & Collections Specialist to our team ... Requirements Associates Degree or equivalent work experience. Minimum 2+ years of accounts ...

Tramec

Credit & Collections Specialist

Overland Park, KS · On-site

$20.50 - $27.25/hr

Tramec, LLC is currently looking to add a Credit & Collections Specialist to our team. WHY YOU'LL ... Requirements Associates Degree or equivalent work experience. Minimum 2+ years of accounts ...

Integrated Resources INC

Collection Associate

Exton, PA

$17 - $23.25/hr

Collections Associate Location: Exton, PA Duration: 2 - 3 months + (possible extension) This role ... Must have business to business credit/collections experience. Ability to interact with customers in ...

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How much do credit and collections associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for credit and collections associate in the United States is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit and Collections Associate, and why are they important?

To thrive as a Credit and Collections Associate, you need a solid understanding of accounting principles, financial analysis, and credit risk assessment, usually supported by a degree in finance or accounting. Familiarity with ERP systems, credit management software, and spreadsheets is typically required, along with knowledge of relevant regulations. Strong negotiation, communication, and problem-solving skills help in resolving disputes and building positive relationships with clients. These skills ensure timely collections, minimize bad debt, and maintain healthy cash flow for the organization.

What are Credit and Collections Associates?

Credit and Collections Associates are professionals responsible for managing a company’s accounts receivable. Their main tasks include reviewing credit applications, assessing customer creditworthiness, monitoring outstanding balances, contacting customers regarding overdue payments, and negotiating payment arrangements. They play a key role in ensuring timely cash flow and minimizing financial risks for the organization. Effective communication, attention to detail, and knowledge of financial regulations are important skills for this position.

What is the difference between Credit And Collections Associate vs Accounts Receivable Clerk?

AspectCredit And Collections AssociateAccounts Receivable Clerk
Primary RoleManaging credit risk, collecting overdue payments, and maintaining customer credit profilesRecording and processing incoming payments, invoicing, and reconciling accounts
Required SkillsCommunication, negotiation, knowledge of credit policiesData entry, attention to detail, basic accounting skills
Work EnvironmentOffice setting, interacting with customers and sales teamsOffice setting, primarily clerical and administrative tasks
Common CertificationsCredit and collections certifications, accounting knowledgeBasic accounting or bookkeeping certifications often preferred

While both roles involve financial processes, the Credit And Collections Associate focuses on managing credit risk and collecting overdue payments, whereas the Accounts Receivable Clerk handles invoicing and recording payments. The associate role typically requires stronger communication and negotiation skills, with a focus on credit management, making it distinct in responsibilities and skill set.

How does a Credit and Collections Associate typically collaborate with sales and customer service teams to resolve payment issues?

Credit and Collections Associates frequently work alongside sales and customer service teams to address overdue accounts and resolve customer payment concerns. They coordinate with sales to understand client relationships and any special arrangements, and partner with customer service to clarify billing disputes or product issues that may delay payments. This collaborative approach ensures that payment problems are handled efficiently while maintaining positive client relationships, which is essential for both customer retention and cash flow management.
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Credit And Collections Associate jobs near you
Infographic showing various Credit And Collections Associate job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,674 per year, or $23.4 per hour.
Collections Associate III

Collections Associate III

SELCO Community Credit Union

Springfield, OR • On-site

$26.30 - $30.46/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Employment Type:
Regular
Employment Status:
Full-time with benefits
Job Category:
Collections
Average weekly hours:
40
FLSA Type:
Non-Exempt
Required Schedule Availability:
Mon - Fri: 8:30am-5:30pm
Work Location
This position is only eligible for in office work arrangements.
Compensation
  • Base Salary:
    • The full salary range for the Collections Associate III position is $24.26 to $36.64 per hour, with new hires generally starting between $26.30 to $30.46 per hour, based on relevant knowledge, skills, education, and experience.
    • Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
  • Incentives: In addition to base pay, this position is eligible for monthly incentives based on the production of specific collection activity and management of a Collections queue with established goals. The Collections Associate III can earn up to $600 per month in incentives.
  • Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
Benefits
Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families.
  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) retirement plan (with guaranteed employer contributions)
  • Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
  • Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!
Position Overview
The Collections Associate III acts in the interest of SELCO Community Credit Union by contacting members to resolve negative share and delinquent loan accounts.
SELCO Core Essential Functions
  1. Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
  2. Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
  3. Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
  4. Consistently achieve individual performance goals and contribute to department and organizational objectives.
  5. Represent SELCO with a high level of integrity and professionalism.
  6. Adapt to and support change to accomplish SELCO's goals and objectives.
  7. Actively participate in and/or lead required meetings and trainings.
  8. Perform other duties as assigned.
Position-specific Essential Functions
  1. Communicate with members who have negative shares and/or delinquent loans to resolve delinquency by assisting them in developing plans to bring accounts current in a timely manner.
  2. Review, maintain, and resolve accounts on individual collection queue list and take action to mitigate SELCO's exposure to risk in a timely manner.
  3. Send out appropriate notices as directed or required by law for collections, legal actions, and any other applicable situations.
  4. Maintain thorough electronic documentation of collection and account activities.
  5. Perform skip traces to locate debtors when necessary.
  6. Research and analyze account(s) through standard collection efforts and determine viable alternatives such as loan modification. When necessary, charge-off or recommend legal action.
  7. Act in the best interest of SELCO by following procedures to initiate repossession and/or foreclosure. Arrange for maintenance of collateral while in SELCO's possession and execute disposition of collateral.
  8. Act as SELCO's representative in collection and legal matters.
  9. Coordinate with other departments to resolve accounts when necessary.
  10. Participate in periodic review of collection procedures and policies; recommend changes.
  11. Participate in compilation, preparation, and presentation of delinquency, charge-off, and recovery reports for Management review and approval.
  12. Assist with processing loan modifications and workout loans.
  13. Act as a resource to other team members for training, complex issues, and difficult situations.
Skills and Abilities
The position requires:
  1. Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
  2. Ability to discover member needs to effectively cross-sell SELCO's products and services.
  3. Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
  4. Strong computer and software skills, including Microsoft Office 365 applications.
  5. Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
  6. Strong interpersonal skills with the ability to work collaboratively with others.
  7. Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
  8. Strong problem resolution and problem prevention skills.
  9. Willingness and ability to receive, give, and apply coaching and feedback.
  10. Ability to work accurately with close attention to detail.
  11. Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
  12. Ability to maintain confidentiality of sensitive information.
  13. Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
  14. Ability to perform and complete tasks despite background noise and interruptions.
Education and Experience
  1. High school diploma or equivalent; and
  2. At least one (1) year of collections experience; and
  3. Must be bondable.
Physical Demands
While performing the job duties, approximately 95% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.
Interaction and Work Environment
Reports to: Collections Leadership
Work areas are inside in a climate-controlled environment with background noise.
Material and Equipment Used
Computer, phone, scanner, copier, fax machine, web camera, and general office supplies
Acknowledgement
I have received and reviewed a copy of the Collections Associate III job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.

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