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Correspondence Jobs (NOW HIRING)

UHS

Research and Correspondence Clerk

Richmond, VA · On-site

$15.63 - $23.44/hr

The Research and Correspondence Clerk is responsible for providing clerical support to the business office. This position must work effectively with other employees, patients, insurance companies and ...

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Correspondence information

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$16

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$28

How much do correspondence jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for correspondence in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

How does a Correspondence professional typically collaborate with other departments within an organization?

Correspondence professionals play a crucial role in ensuring smooth communication across various departments. They frequently coordinate with teams such as legal, customer service, and management to draft, review, and distribute both internal and external communications. This collaboration helps maintain consistency in messaging and ensures that all outgoing correspondence aligns with company policies and standards. The role often requires strong interpersonal skills and attention to detail, as timely and accurate communication can impact customer satisfaction and organizational efficiency.

What is the difference between Correspondence vs Customer Service Representative?

AspectCorrespondenceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; writing skillsHigh school diploma; communication skills
Work EnvironmentOffice, remote, or administrative settingsCall centers, retail, or office environments
Industry UsageBusiness, legal, or administrative sectorsRetail, telecommunications, service industries
Common Search IntentWriting, communication, administrative tasksCustomer support, communication skills

Correspondence roles focus on writing and managing written communication, often in administrative or legal contexts. Customer Service Representatives primarily handle direct customer interactions and support. While both require strong communication skills, correspondence emphasizes written tasks, whereas customer service involves verbal and interpersonal skills.

What are the key skills and qualifications needed to thrive as a Correspondence Specialist, and why are they important?

To thrive as a Correspondence Specialist, you need strong written communication skills, attention to detail, and proficiency in grammar and formatting, often supported by a degree in communications, English, or a related field. Familiarity with office productivity software, document management systems, and customer relationship management (CRM) tools is typically required. Excellent organization, time management, and the ability to handle sensitive information with discretion are valuable soft skills in this role. These skills ensure clear, accurate, and professional communication, which helps maintain positive relationships and efficient business operations.

What are correspondence jobs?

Correspondence jobs typically involve managing, organizing, and responding to written communications on behalf of an organization or individual. This can include handling emails, letters, memos, and other forms of communication, ensuring that messages are delivered efficiently and professionally. Professionals in these roles often need excellent writing, organizational, and communication skills. They may work in administrative departments, customer service, or legal offices, and are critical for maintaining clear and effective communication within and outside the organization.
More about Correspondence jobs
What cities are hiring for Correspondence jobs? Cities with the most Correspondence job openings:
What are the most commonly searched types of Correspondence jobs? The most popular types of Correspondence jobs are:
What states have the most Correspondence jobs? States with the most job openings for Correspondence jobs include:
What job categories do people searching Correspondence jobs look for? The top searched job categories for Correspondence jobs are:
Correspondence jobs near you
Infographic showing various Correspondence job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Senior Correspondence Coordinator

Trellis Insurance Solutions LLC

Charlotte, NC • On-site

Part-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

POSITION SUMMARY

The Senior Correspondence Coordinator is the senior partner in our two-person mailroom and the operational link between inbound mail and the Trellis Admin System (TAS). You will handle the daily intake, scanning, classification, and routing of all correspondence, and you'll own three areas beyond day-to-day processing:

  • Mailroom inventory and supplies
  • Vendor relationships (Quadient, USPS, FedEx, UPS)
  • The workflow that connects scanned documents to the right TAS queue. This is a role of real financial trust - you'll work in dual control with the Correspondence Coordinator on every check that comes through the door.

CORE RESPONSIBILITIES

  • Open, log, and route all inbound mail in the secure mailroom area, working in dual control with the Correspondence Coordinator
  • Scan documents at production quality, apply Trellis naming conventions, and route each item to the right TAS queue using the inbound mail taxonomy (i.e., New Business, Service Request, 1035, Complaint, Legal, Payment)
  • Endorse and stamp checks per Trellis check-handling standards; transfer all originals to the Correspondence Coordinator for storage and deposit prep before end of day
  • Run end-of-day reconciliation jointly with the Correspondence Coordinator and resolve any variance same-day; escalate legal files, regulatory mail, complaints, or unidentified payments immediately
  • Own the inventory program for mailroom supplies, scanning consumables, postage, and bonded check stock
  • Manage the day-to-day relationship with mailroom vendors (Quadient, USPS, FedEx, UPS, scanner service)
  • Own the mailroom-to-TAS workflow: classification taxonomy, routing rules, and naming standards; lead UAT for any change that affects mailroom workflows; cross-train and mentor the Correspondence Coordinator
  • Maintain scanner equipment, complete required compliance training, and protect the confidentiality of every piece of policyholder information that passes through the mailroom

Requirements

QUALIFICATIONS - REQUIRED

  • 3+ years in a financial services mailroom, document processing center, bank operations, or insurance company environment, with progression into work involving inventory, vendors, or workflow design
  • Hands-on experience operating production document scanners, with a strong eye for image quality
  • Comfort owning operational inventory or supply controls in a regulated environment
  • Experience as the day-to-day point of contact for vendors, equipment service providers, or document/print partners
  • Comfort documenting workflows (process maps, decision trees, classification taxonomies) and participating in UAT or system design discussions
  • High school diploma or GED, proficiency in Microsoft Office, and ability to learn web-based platforms
  • Must pass a background check including criminal and financial screening

QUALIFICATIONS - PREFERRED

  • Prior experience in annuity, life insurance, or retirement plan operations
  • Familiarity with remote deposit capture (RDC), document management systems (DocuWare, PaperVision, Laserfiche, ImageRight), or USPS bulk mail workflows
  • Working knowledge of Quadient, postage meter systems, or comparable mail-processing platforms

PHYSICAL REQUIREMENTS

  • Ability to sit, stand, and walk for extended periods during processing shifts
  • Ability to lift and carry mail trays and boxes up to 30 pounds
  • Manual dexterity required for sorting, scanning, and operating office equipment
  • Ability to read fine print on checks, correspondence, and system screens

Benefits

At Trellis Financial, we strongly believe that our greatest asset is our team, and that operational excellence is the foundation of our continued success. To demonstrate our commitment to the well-being and satisfaction of our employees, we proudly offer a comprehensive and highly competitive benefits package. This exceptional package is designed not only to meet but to exceed industry standards, ensuring that even our part-time employees, who work 30 hours per week, receive valuable support and resources that contribute to their professional growth and personal well-being. As such, you will receive:

  • Fully employer-paid medical, dental, and vision coverage for the employee - the same coverage offered to full-time employees for part-time employees who work at least 30 hours per week, with no monthly premium deduction from your paycheck
  • Predictable schedule - Monday through Friday, 10:00 AM - 4:00 PM EST, with two paid 15-minute breaks and a 30-minute paid lunch
  • Discretionary spot bonuses awarded based on performance and contribution
  • Discretionary paid time off - work with your manager to take the time you need
  • Company-observed holidays

Specific benefit details, including coverage levels and eligibility, are described in your offer letter.

ABOUT US

At Trellis Financial, we're on a mission to change how Americans plan for retirement.

We're an annuity company built to deliver simple, competitive products through independent distribution channels. We have the fundamentals every annuity company needs (regulatory footing, capital, and decades of experience) without any of the traditional constraints. Our proprietary technology stack allows us to modernize how an annuity company operates and pursue opportunities beyond traditional retirement products.

We're hiring problem solvers and builders who thrive in a high-stakes, regulated environment. Every role at Trellis is a skill position, and every employee gets to watch their work impact policyholders, agents, and the industry in real time. If that sounds like a company you'd want to join, we'd like to hear from you.

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