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Continuity Manager Jobs (NOW HIRING)

PNC Bank

Enables Line of Business adherence with Resiliency/Continuity risk management objectives. Provides Resiliency/Continuity risk expertise while working with the Lines of Business and other risk ...

PNC Bank

Business Continuity Lead

Dallas, TX

Enables Line of Business adherence with Resiliency/Continuity risk management objectives. Provides Resiliency/Continuity risk expertise while working with the Lines of Business and other risk ...

PNC Bank

Business Continuity Lead

Birmingham, AL

Enables Line of Business adherence with Resiliency/Continuity risk management objectives. Provides Resiliency/Continuity risk expertise while working with the Lines of Business and other risk ...

PNC Bank

Business Continuity Lead

Strongsville, OH

Enables Line of Business adherence with Resiliency/Continuity risk management objectives. Provides Resiliency/Continuity risk expertise while working with the Lines of Business and other risk ...

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Continuity Manager information

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$50.5K

$95.9K

$165K

How much do continuity manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for continuity manager in the United States is $95,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $137,000.00 per year, depending on experience, location, and employer.

What is the difference between Continuity Manager vs Business Continuity Planner?

AspectContinuity ManagerBusiness Continuity Planner
CredentialsCertifications like CBCP, MBCP often preferredSimilar certifications, often the same as Continuity Manager
Work EnvironmentOversees continuity strategies across departmentsDevelops and maintains business continuity plans
Industry UsageCommon in large corporations, government agenciesUsed in various industries, often as a specialized role
Search IntentOften searched for in relation to continuity management rolesCompared with Continuity Manager for planning responsibilities

Both roles focus on ensuring organizational resilience, with the Continuity Manager overseeing overall continuity strategies and the Business Continuity Planner focusing on developing and implementing specific plans. They often work closely and share similar credentials, but the Manager has broader oversight responsibilities.

What is a continuity manager?

Continuity Managers are professionals responsible for developing, implementing, and maintaining business continuity plans within an organization. Their main goal is to ensure that critical business functions can continue or quickly resume during and after a disruption, such as a natural disaster, cyberattack, or other emergencies. They assess risks, coordinate with various departments, conduct training and simulations, and regularly update continuity strategies to minimize operational downtime. Their work is essential for safeguarding an organization’s assets, reputation, and ongoing operations.

What are the key skills and qualifications needed to thrive as a continuity manager, and why are they important?

To thrive as a Continuity Manager, you need expertise in business continuity planning, risk assessment, and crisis management, often supported by a degree in business or a related field and relevant certifications like CBCP or ISO 22301. Familiarity with continuity planning software, incident management tools, and regulatory compliance systems is typically required. Strong leadership, analytical thinking, and effective communication are crucial soft skills for coordinating teams and executing response plans under pressure. These competencies ensure organizations can minimize disruption and maintain essential operations during unexpected events.

What are some common challenges a continuity manager faces when implementing business continuity plans across multiple departments?

Continuity Managers often face the challenge of aligning different departments with standardized business continuity practices while accommodating unique operational needs. Gaining buy-in from stakeholders, ensuring ongoing employee training, and regularly updating plans to reflect organizational changes are also key hurdles. Successful Continuity Managers build strong relationships across teams, facilitate regular testing of continuity plans, and foster a culture of preparedness to overcome these challenges.
More about Continuity Manager jobs
What cities are hiring for Continuity Manager jobs? Cities with the most Continuity Manager job openings:
What are the most commonly searched types of Continuity jobs? The most popular types of Continuity jobs are:
What states have the most Continuity Manager jobs? States with the most job openings for Continuity Manager jobs include:
What job categories do people searching Continuity Manager jobs look for? The top searched job categories for Continuity Manager jobs are:
Continuity Manager jobs near you
Infographic showing various Continuity Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $95,922 per year, or $46.1 per hour.

Assistance Continuity Curator

International Medical Group

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.
Job Summary:
The Assistance Continuity Curator is responsible for the development, maintenance, and continuous improvement of Assistance Standard Operating Procedures (SOPs), training programs, and client communication standards. This role serves as a key operational partner to Assistance Leadership and Learning & Development (L&D) to ensure that all processes are clearly documented, consistently applied, and effectively taught across the organization.
The Continuity Curator plays a critical role in supporting new client implementations, onboarding programs, and ongoing employee development to drive operational excellence and high-quality service delivery. This position partners closely with leaders, trainers, QA, and cross-functional stakeholders to standardize documentation, strengthen readiness, and promote consistent, compliant service delivery across global assistance operations.
Job Details:
  • Location: Indianapolis, IN. Hybrid scheduling options available
  • Day shift schedule
  • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

Perks:
  • Monthly performance bonus (*must meet department standards and qualifications)
  • Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
  • 401k Plan with company match
  • Paid Parental Leave
  • Tuition Reimbursement
  • Paid Time Off

Duties and Responsibilities:
SOP Management & Governance
  • Own and maintain all client SOPs and internal operational process documentation.
  • Ensure SOPs are accurate, current, and aligned with client requirements and contractual expectations.
  • Conduct routine audits to identify gaps, inconsistencies, and outdated content.
  • Standardize SOP structure and format to improve usability and consistency across teams.
  • Partner with leadership to validate process changes, document updates, and operational requirements.
Training Development & Delivery
  • Develop and maintain SOP-based training programs, including instructor-led materials, eLearning modules, job aids, and quick reference guides.
  • Translate operational workflows into structured, easy-to-understand training content.
  • Support the creation of interactive and scenario-based learning experiences.
  • Ensure all training materials reflect current SOPs, operational expectations, and client requirements.
New Hire Training Support
  • Partner with trainers, Team Leads, and Supervisors to support onboarding programs.
  • Reinforce SOP navigation and application during training activities.
  • Participate in mock calls, case reviews, and coaching sessions to strengthen knowledge transfer.
  • Help ensure new hires are prepared to apply SOPs independently in live case environments.
Refresher Training & Continuous Improvement
  • Identify training needs based on quality assurance trends, operational escalations, and client feedback.
  • Develop and deliver targeted refresher training sessions to reinforce process accuracy and service consistency.
  • Promote best practices, compliance expectations, and continuous improvement across operations.
New Client Implementation Training & Support
  • Partner with Operations, Client Management, and L&D to support new client onboarding.
  • Develop and document client-specific SOPs before go-live.
  • Create and deliver implementation training covering workflow overviews, communication protocols, and coverage and service expectations.
  • Support operational readiness by validating training completion, SOP accessibility, and team understanding of client requirements.
  • Provide post-implementation support through SOP updates, reinforcement training, and follow-up guidance.
Client Communication & Compliance Alignment
  • Ensure training and SOP documentation reflect client communication standards and HIPAA and data privacy requirements.
  • Standardize communication guidance across training materials to support consistency and professionalism.
  • Promote compliant, accurate, and member-focused communication practices across teams.
Cross-Functional Collaboration
  • Partner with Assistance Leadership, Team Leads, Supervisors, Quality Assurance, and Learning & Development teams.
  • Support the development of scalable, standardized training programs across global operations.

Contribute to process improvement initiatives and operational efficiency efforts
Qualifications:
• 3-5 years of experience in assistance services, healthcare coordination, insurance operations or a related field
• Strong understanding of SOP - driven environments and process adherence
• Experience developing training materials or supporting onboarding programs
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to translate complex processes into clear structured guidance
Preferred Qualifications:
  • Experience working with learning management systems (UKG pro learning)
  • Experience with instructional design tools such as PowerPoint, articulate or similar platforms
  • Knowledge of global assistance operations including medical, travel or transport coordination
  • Experience supporting new client implementation or onboarding initiatives

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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