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GSSBCM is a shared service to support Chubb business units and corporate functions. It assists with reducing risk and enhancing resilience, through deliberate planning, progressively challenging exercises, and transparent policies and processes. For business continuity, this includes adequate preparation to sustain critical business operations through various disruptive events. 

The Business Continuity Specialist serves as a subject matter expert and driver of Chubb's overall readiness for, response to, and recovery from business interruptions. The position requires an experienced professional who can provide expertise and thought leadership in business continuity. This person will be responsible for partnering with North America business and functional leaders, and across multiple partner workstreams, in executing strategies developed by the business continuity management team. The specialist will be responsible for sourcing, learning, and using best practices to support continuity initiatives and response to incidents. 

This position will be located in the Philadelphia, PA office. 

 Key Responsibilities 

• Provide support for all business continuity initiatives for North America. This includes annual business continuity requirements - of business continuity plan, business process identification, business impact analysis, development and maintenance, and resilience exercises 
• Assist with implementation and management of Chubb's business continuity platform - Fusion 
• Support major team initiatives with strong project management skills - track and communicate project status, milestones, gaps, change requests, and release schedules 
• Assist in the business continuity program's maturity model, sourcing new best practices and regulatory expectations, and identifying areas for continued enhancement 
• Support data management and presentation of monthly, quarterly, and annual reporting requirements
• Contribute in responding to incidents and outages 
• Actively participate in regular meetings with key partners such as Chubb's resilience, facilities, human resources, technology, and communications teams 
• Maintain program documents such as SOPs, playbooks, user guides, etc. and report required updates for team review 
• Contribute and help develop business continuity training modules 
• Write educational and awareness pieces supporting business continuity initiatives 
• Work collaboratively with the business continuity team and members of GSSBCM to support business continuity initiatives across all geographies 
• Other duties and responsibilities as assigned by the business continuity leadership 
• Travel as required throughout the year (approx. 20%) 

• Bachelor's Degree from an accredited college or university 
• Professional Designation - Certified Business Continuity Professional (or equivalent certifications or work experience) preferred 
• Knowledge and experience in business continuity planning, training, and exercising commensurate with a minimum of 3 years of experience 
• Knowledge of Fusion Risk Management is a plus 
• Strong analytical, organizational, and decision-making skills 
• Strong leadership skills and a productive team player with a proven track record 
• Strong verbal and written communications. Must be able to engage and coordinate efficiently and effectively with business partners and all levels of leadership across the global organization 
• Strong project management skills, with effectiveness in breaking down work, developing tasks, managing resources to achieve target dates, and proactively identifying risks and impediments 
• Strong interpersonal and articulation skills required to communicate solutions to management 
• Skilled at working with senior management in the development of strategic, as well as tactical plans to mature the organization's business resilience culture 
• Strong proficiency with the Microsoft Office suite (Excel, Word, PowerPoint, MS Teams); SharePoint; Microsoft Outlook; Web-based communications tools; and internet-based research 

The successful candidate will: 

• Be well-versed in the life cycle of business continuity and the intersection of business continuity and risk management methodologies 
• Have successfully managed matrix relationships across partner business lines and stakeholders 
• Be a driven problem solver who possesses critical thinking, communication, and teaching skills, and who is a detailed orientated self-starter 
• Have experience managing a business continuity technology platform(s) and teaching and coaching end-users 
• Understand operational resilience practices and approaches to planning