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Computer Support Specialist Jobs in Alabama (NOW HIRING)

CWT Farms

Software Support Specialist

Huntsville, AL · On-site

$60 - $80/hr

We seek a software support specialist to join our dynamic team and provide comprehensive support to ... Bachelor's degree in Information Technology, Computer Science, or a related field. * Minimum 5 ...

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Computer Support Specialist information

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$14

$24

$38

How much do computer support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for computer support specialist in Alabama is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.02 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Alabama as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,229 per year, or $24.1 per hour.

Technical Support Specialist 1/2/3 4P/257

4P Consulting Inc

Birmingham, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist 1/2/3 – Energy Management Systems (EMS)

Location: Birmingham, Alabama Schedule: 24x7x365 rotating shift coverage (including nights, weekends, and holidays)

Client- Southern Company Services Contract- 3 Years

Position Summary:

The Technical Support Specialist provides critical frontline IT support for Energy Management Systems (EMS) in a 24x7x365 operational environment. This role serves as a primary point of contact for IT incidents, performing diagnostics and resolutions at Level 1, with escalation to higher tiers as necessary. The specialist is integral in maintaining system health, managing incidents, and supporting compliance and operational continuity in a fast-paced, regulated utility environment.

Key Responsibilities:

  • Serve as the single point of contact for all inbound IT incidents via phone, email, and web forms.
  • Log, track, and resolve IT incidents and requests using a ticketing system.
  • Provide Level 1 support and escalate issues as required to ensure timely resolution.
  • Monitor primary SCADA systems and associated infrastructure for performance and availability.
  • Coordinate incident resolution efforts with EMS and other technical teams.
  • Communicate system outages and scheduled maintenance to impacted customers.
  • Follow all Change Management and knowledge-based procedure protocols.
  • Document all incidents, actions, and resolutions accurately and thoroughly.
  • Support disaster recovery and business continuity systems.
  • Maintain compliance with federal and corporate regulatory standards, including CIP and Sarbanes-Oxley.
  • Contribute to ongoing process improvements and customer satisfaction initiatives.
  • Ensure physical and electronic security standards are met.

Education & Experience:

  • Associate degree or higher in Computer Science, Information Technology, or a related field; or equivalent work experience.
  • 1–3 years of experience in an IT helpdesk or technical support environment preferred.

Skills & Qualifications:

  • Strong interpersonal and communication skills (verbal and written).
  • Ability to multitask and prioritize in a mission-critical environment.
  • Knowledge of Windows-based operating systems; AIX/UNIX experience preferred.
  • Familiarity with distributed computer networks is a plus.
  • Experience supporting EMS, SCADA, or similar systems is beneficial.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to build positive relationships with internal stakeholders and customers.
  • Must meet Critical Infrastructure Protection (CIP) requirements.
  • Must pass enhanced background screening (including drug test and psychological evaluation).

Additional Requirements:

  • Must adhere to Federal Energy Regulatory Commission (FERC) Standard of Conduct and Separation Protocol.
  • Participation in Southern Company Insider Threat Program required.
  • May be sequestered locally during emergency weather events as essential personnel.
  • Ability and willingness to work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.

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