ZipRecruiter

Log In

1

Computer User Support Specialist Jobs in Alabama

Creature

IT Support Specialist

Birmingham, AL · On-site

You'll respond to user issues, troubleshoot problems, and escalate appropriately. This is hands-on ... Preferred Bachelor's degree in Information Technology, Computer Science, or related field. CompTIA ...

Creature

IT Support Specialist

Birmingham, AL · On-site

You'll respond to user issues, troubleshoot problems, and escalate appropriately. This is hands-on ... Preferred Bachelor's degree in Information Technology, Computer Science, or related field. CompTIA ...

Creature

IT Support Specialist

Birmingham, AL · On-site

You'll respond to user issues, troubleshoot problems, and escalate appropriately. This is hands-on ... Preferred Bachelor's degree in Information Technology, Computer Science, or related field. CompTIA ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

End-User & Workplace Technology Support * Provide Level 2 and Level 3 support and installation for ... Bachelor's degree or technical degree in Information Technology, Computer Science, or related field ...

Focus

IT Systems Support Specialist

Birmingham, AL · On-site

The IT Systems Support Specialist is responsible for providing comprehensive end-user support ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Fusion HCR

Tech Support Specialist

Birmingham, AL

If you thrive on fixing tech roadblocks, learning fast, and being the hero who turns a frustrated user's day around, you belong on our team. Role Overview As a Tech Support Specialist, you are the ...

CWT Farms

Software Support Specialist

Huntsville, AL · On-site

Document and track user issues, ensuring timely resolution and user satisfaction. * Manage ... Bachelor's degree in Information Technology, Computer Science, or a related field. * Minimum 5 ...

next page

Showing results 1-20

All JobsComputer User Support Specialist JobsComputer User Support Specialist Jobs in Alabama

Computer User Support Specialist information

See Alabama salary details

$14

$24

$38

How much do computer user support specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for computer user support specialist in Alabama is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.02 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Alabama?

For Computer User Support Specialist jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Alabama look for?

The top searched job categories for Computer User Support Specialist jobs in Alabama are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,229 per year, or $24.1 per hour.

Senior User Support Specialist

Hope Hull, AL • On-site

JYG Innovations
IT Services • 11 - 50 employees
Learn more about JYG Innovationsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Serve as the primary support resource for end-users of the Medical Readiness Decision Support System (MRDSS) and related applications.

  • Provide Tier I-III user support by troubleshooting system access issues, guiding users through application functions, and escalating unresolved problems to technical teams.

  • Assist in documenting, tracking, and resolving incidents through established ticketing systems in accordance with Service Level Agreements (SLAs).

Job description

Note: Legitimate correspondence for these positions will only come from @jyginnovations.com or from iSolved

About JYG Innovations

JYG Innovations (JYG) is a professional solutions and services company focused on providing innovative and exceptional service in the Defense, State/Local and Commercial sectors. With a primary focus on IT Solutions, Cyber Security, Research and Analysis, and Medical/Clinical Staffing, JYG continues to receive exceptional customer satisfaction surveys due to the outstanding technical expertise and performance of its employees and strategic partners.

As a member of JYG Innovations you will find that our team's collective passion, expertise and ideas contribute not only to a productive work environment, but a thriving and fulfilling employee culture. JYG places employees at the top of our core values as we believe our employees are the ultimate representation of our company and are crucial to our success and highly respected reputation. As a result, we place high priority on individual and team development, collaboration and a commitment to moving forward-together.

Job Title: Senior User Support Specialist

Location: Gunter AFB, AL

Employment: Full Time, Hybrid, Remote

Targeted Start Date:

Benefits:

JYG offers exceptional benefits, including Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, 401(k) and semi-monthly direct deposit.

Overview:

The Senior User Support Specialist will serve as the primary support resource for end-users of the Medical Readiness Decision Support System (MRDSS), helping ensure continued access to the application and operational usability.

The Senior User Support Specialist will work within an Agile development environment alongside software developers, system administrators, and database engineers to support system usability, issue resolution, and continuous improvement of these web-based tools.

Key Responsibilities:

  • Act as a senior-level point of contact for user support requests and technical issues related to MRDSS and related applications.
  • Provide Tier I-III user support, including troubleshooting system access issues, guiding users through application functions, and escalating unresolved problems to technical teams.
  • Assist in the documentation, tracking, and resolving incidents through established ticketing systems in alignment with Service Level Agreements (SLAs).
  • Collaborate with cross-functional teams during the Agile software development cycle to support system enhancements, user acceptance testing (UAT), and deployments.
  • Monitor user trends, identify recurring issues, and recommend solutions to improve system performance and user satisfaction.
  • Maintain comprehensive support documentation, including user guides, FAQs, knowledge base articles, and training materials.
  • Deliver end-user training and onboarding sessions as needed to enhance proficiency, facilitate processes and procedures, ensure data accuracy and policy compliance.
  • Ensure all support activities adhere to Air Force cybersecurity policies, privacy regulations, and information assurance requirements.

Required Qualifications:

  • Associate or bachelor's degree in a field complimentary to the duties to be performed
  • 3-5 years of experience providing MRDSS user or technical support in a healthcare, DoD, or enterprise environment.
  • 3-5 years of experience in force readiness reporting (DRRS, DCAPES) and familiarity with the Tableau dashboards generated by AFMED/A9.
  • In-depth knowledge of AF Medical Readiness policies (e.g. DAFI 41-106 and other relevant publications).
  • Strong familiarity with Windows-based operating environments.
  • Proven ability to provide clear, empathetic, and technically sound support to both technical and non-technical users.
  • Ability to obtain and maintain a DoD security clearance.
  • 3-5 years of experience as an MTF-level Medical Readiness officer/NCO/manager (MRM).

Preferred Qualifications:

  • MTF level medical logistics experience and/or 2-3 years air staff, MAJCOM or air component command experience in readiness, plans, logistics. or ops at a minimum.
  • Experience supporting Health IT applications within the military or federal healthcare space.
  • Understanding of Agile development methodologies and collaborative support practices.
  • Familiarity with web-based ticketing tools, such as JIRA, Remedy, ServiceNow.
  • Certifications such as CompTIA Security+, ITIL, or HDI Support Center Analyst.

JYG Innovations is committed to hiring and retaining a diverse workforce. JYG Innovations is an equal opportunity/affirmative action employer and does not discriminate on the basis of race, color, creed, sex, national origin, religion, age, disability, pregnancy or veteran status. We welcome the employment of women, minorities, veterans and individuals with disabilities in our workforce. If you are in need of special assistance, please contact our Human Resources Department. Interested parties may view our Affirmative Action Plan for Veterans and Individuals with Disabilities by contacting the Human Resources Department. JYG Innovations participates in E-Verify.

Apply