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Per Diem Remote Helpdesk Support Jobs in Alabama

Resolve Marine

Diver

Theodore, AL · On-site +1

... to support wreck removal and emergency response works. The Salvage Diver is a project-based ... Deployment Pay & Per Diem: This is a project-based, deployable position requiring frequent domestic ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

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Per Diem Remote Helpdesk Support information

What is the difference between Per Diem Remote Helpdesk Support vs Per Diem Remote Desktop Support?

AspectPer Diem Remote Helpdesk SupportPer Diem Remote Desktop Support
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Windows Support
Work EnvironmentHelpdesk ticketing systems, phone, emailRemote desktop tools, troubleshooting software
Industry UsageIT support, customer serviceIT support, technical troubleshooting

Per Diem Remote Helpdesk Support focuses on handling user issues via tickets, calls, and emails, providing general technical assistance. Per Diem Remote Desktop Support involves directly accessing user systems remotely to troubleshoot and resolve technical problems. While both roles require similar certifications and support environments, Helpdesk Support emphasizes communication skills, whereas Desktop Support emphasizes technical troubleshooting skills.

How does scheduling and workload typically work for a per diem remote helpdesk support?

In a Per Diem Remote Helpdesk Support position, scheduling is often flexible and based on the organization's needs, with shifts offered as demand arises. You may be asked to fill in during peak times, staff absences, or special projects, so adaptability is key. The workload can vary from day to day, ranging from resolving routine technical issues to addressing urgent support requests. Regular communication with the IT team ensures smooth handoffs and updates, and you’ll likely use ticketing systems to track and prioritize tasks. This role is ideal for tech professionals seeking flexibility and exposure to diverse technical environments.

What does a per diem remote helpdesk support do?

A Per Diem Remote Helpdesk Support professional provides technical assistance and troubleshooting services to users on an as-needed basis, often working remotely. Their responsibilities include responding to support tickets, diagnosing software or hardware issues, and guiding users through solutions over the phone, chat, or email. Because the role is per diem, hours are flexible and typically based on demand, making it suitable for those seeking part-time or supplementary work. This position requires strong communication skills and a solid understanding of the systems or applications being supported.

What are the key skills and qualifications needed to thrive as a per diem remote helpdesk support?

To thrive as a Per Diem Remote Helpdesk Support, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and basic networking protocols is essential. Outstanding communication, patience, and problem-solving skills set top performers apart in this client-facing role. These skills and qualifications ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a flexible remote environment.

What are popular job titles related to Per Diem Remote Helpdesk Support jobs in Alabama?

For Per Diem Remote Helpdesk Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Per Diem Remote Helpdesk Support jobs in Alabama look for?

The top searched job categories for Per Diem Remote Helpdesk Support jobs in Alabama are:

What cities in Alabama are hiring for Per Diem Remote Helpdesk Support jobs?

Cities in Alabama with the most Per Diem Remote Helpdesk Support job openings:

Per Diem Remote Helpdesk Support jobs near you
Infographic showing various Per Diem Remote Helpdesk Support job openings in Alabama as of June 2026, with employment types broken down into 58% Full Time, 35% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Marshall

asrcfh

Huntsville, AL • Remote

Per diem

Re-posted 2 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Huntsville, AL (NASA Marshall Space Flight Center).  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply