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Computer Support Specialist Jobs in Madison, AL (NOW HIRING)

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Computer Support Specialist information

See Madison, AL salary details

$14

$23

$37

How much do computer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for computer support specialist in Madison, AL is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
What job categories do people searching Computer Support Specialist jobs in Madison, AL look for? The top searched job categories for Computer Support Specialist jobs in Madison, AL are:
What cities near Madison, AL are hiring for Computer Support Specialist jobs? Cities near Madison, AL with the most Computer Support Specialist job openings:
Infographic showing various Computer Support Specialist job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,652 per year, or $23.9 per hour.

Computer Support Specialist III - Kwajalein Atoll - 3862

Range Generation Next LLC

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

RGNext employees execute and report on theater and strategic offensive and defensive ballistic missile testing and support space situational awareness operations and experiments, using a wide array of highly sophisticated radar, telemetry and optical sensors to meet the needs of our nation in defending the United States and its interests.

This overseas position is located on Kwajalein Atoll in the Marshall Islands. It is an unaccompanied position (no family accommodations or pets). Benefits of this unique location include free housing, three meals a day and potential for overseas tax incentives.

What You Will Do:

  • Install, configure and troubleshoot end user and network devices such as computers, laptops, printers, and other hardware.
  • Deploy and configure end user and network devices via MECM and PXE deployments, to include computers and laptops and any other applicable hardware.
  • Install and troubleshoot third-party software on end user devices such as Adobe Reader, Microsoft Office, and browsers.
  • Provide touch labor services - including but not limited to installation, troubleshooting, software, security, vendor patches and repair of physical hardware.
  • Apply extensive knowledge of a variety of Cyber Security field concepts, practices, and procedures to ensure the secure integration and operation of enclave systems.
  • Perform other duties as assigned.

Qualifications You Must Have:

  • Bachelor’s degree in Computer Science, Information Systems, or related discipline, or experience in lieu of education.
  • Five (5) or more years of directly related Information Technology experience.
  • Security+, CySA+, GICSP, or similar certification meeting DoD 8140.01 / DoD 8570.01 baseline certification for IAT Level II required prior to employment start date and required to maintain certification thereafter.
  • CE (Computer Environment) Linux+, Server+ or similar certification meeting DoD 8140.01 / DoD 8570.01 baseline certification for IAT Level II required prior to employment start date and required to maintain certification thereafter.
  • Ability to be self-organized and self-motivated to prioritize and meet deadlines.
  • Proficient with Windows 11 and Microsoft related applications such as Microsoft Office Suite.
  • Demonstrated ability to effectively evaluate and fix STIG settings on an end user device including but not limited to a workstation, laptop, or printer.
  • Must be able to lift/carry/push/pull up to 50 lbs. independently.
  • Must be able to travel to outer islands via boat/helicopter for workstation and printer deployment.
  • Must be able to obtain and maintain a base driver’s license.
  • The ability to obtain and maintain a U.S. government issued Secret security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
  • Must be able to relocate to the United States Army Kwajalein Atoll, Marshall Islands.
  • Must be able to obtain and maintain a U.S. passport.
  • The flexibility to work occasional non-duty hours or on weekends to support projects or mission requirements.

Qualifications We Prefer:

  • Demonstrated ability to effectively use PowerShell, VBS, or other scripting language.

Benefits of Working at RGNext:

Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one!

Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other applicable state or federal protected class. RGNext provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.