ZipRecruiter

Log In

1

Computer Support Specialist Jobs in Madison, AL (NOW HIRING)

Astrion

Program Support Specialist

Huntsville, AL

$85K - $130K/yr

Must be computer literate and proficient with recent experience in MS Office products to include: Outlook, PowerPoint, Word, and Excel RESPONSIBILITIES * Provide high-level program support by ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Education * Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Astrion

Program Support Specialist

Huntsville, AL · On-site

Must be computer literate and proficient with recent experience in MS Office products to include: Outlook, PowerPoint, Word, and Excel RESPONSIBILITIES * Provide high-level program support by ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and ...

previous pagenext page

Showing results 21-40

All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Madison, AL

Computer Support Specialist information

See Madison, AL salary details

$14

$23

$37

How much do computer support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for computer support specialist in Madison, AL is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.73 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
More about Computer Support Specialist jobs

What job categories do people searching Computer Support Specialist jobs in Madison, AL look for?

The top searched job categories for Computer Support Specialist jobs in Madison, AL are:

What cities near Madison, AL are hiring for Computer Support Specialist jobs?

Cities near Madison, AL with the most Computer Support Specialist job openings:

Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,652 per year, or $23.9 per hour.

Service Desk Support Specialist

Koniag, Inc.

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Service Desk Support specialist with a Secret security clearance to support KITS and our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and DREN environments. This on-site role will provide mission-critical technical assistance for Army Materiel Command's (AMC) Global Information Technology Operations Center (GITOC), Unified Communications (UC), and mission IT systems. The ideal candidate will have experience of working in an ITIL framework environment and providing support across multiple network environments.
Principal responsibilities will include but are not limited to:
  • Provide first-level technical support for AMC's GITOC, UC, and mission IT systems
  • Use the AMC G-6 IT Service Management (ITSM) system to manage support tickets
  • Log, track, and resolve issues received through multiple channels (email, phone, tickets, in-person)
  • Categorize and prioritize incidents according to AMC G-6's priority matrix
  • Assist with scheduling and usage of UC-enabled conference and meeting rooms
  • Support UC event scheduling and provide remote assistance for first-call resolution
  • Adhere to established Service Level Agreements (SLAs) for issue resolution
  • Provide technical support to HQ AMC's "Top Six" leadership when assigned
  • Perform incident triage for AMC-managed applications and escalate as appropriate
  • Assist users with AMC-specific IT systems and provide guidance on optimal settings
  • Maintain accurate and detailed ticket information
  • Follow established UC, mission IT, and GITOC policies and processes
  • Contribute to knowledge documentation by documenting solutions to common problems
  • Apply troubleshooting methodologies to resolve technical issues efficiently
  • Communicate status updates to users throughout the resolution process
  • Escalate complex issues to appropriate technical teams when necessary

Education and Experience:
Required:
  • Associate's degree in information technology, Computer Science, or related field; or equivalent combination of education and experience
  • 1+ years of experience in IT service desk or technical support role
  • Experience with ITSM tools and ticket management systems
  • Familiarity with ITIL processes and frameworks

Required Skills and Competencies:
  • Understanding of ITIL V4 framework and service desk processes
  • Experience with incident, request, and problem management
  • Knowledge of service desk operations and best practices
  • Strong customer service orientation and communication skills
  • Ability to troubleshoot hardware and software issues
  • Experience documenting technical issues and resolutions
  • Familiarity with conferencing and collaboration technologies
  • Basic understanding of network environments (knowledge of classified environments preferred)
  • Ability to prioritize and manage multiple requests simultaneously
  • Experience meeting Service Level Agreements (SLAs)
  • Attention to detail and accurate record-keeping skills
  • Ability to communicate technical information to non-technical users
  • Problem-solving skills and critical thinking abilities
  • Knowledge of standard office productivity software
  • Willingness to work on-site in Huntsville (Redstone Arsenal), Alabama

Clearance Requirement:
  • Ability to obtain and maintain required security clearances

Desired Skills and Competencies:
  • ITIL V4 Foundation certification
  • CompTIA A+ certification
  • Experience working with Department of Defense or Army IT systems
  • Familiarity with Unified Communications platforms and technologies
  • Experience supporting VIP or executive-level users
  • Knowledge of AMC-specific IT systems and applications
  • Experience working in classified environments
  • Familiarity with remote support tools and techniques
  • Understanding of IT security best practices
  • Knowledge of conference room scheduling systems
  • Experience providing technical support in a military environment
  • Familiarity with common network connectivity issues and resolutions
  • Understanding of basic audio/visual system troubleshooting
  • Experience with account management and access provisioning
  • Basic knowledge of IT asset management practices

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

Facebook

View All Koniag Jobs

Apply