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Collections Supervisor Jobs in Washington (NOW HIRING)

TEKsystems

Collections Representative

Reston, VA · On-site

$21.50 - $25/hr

Submit delinquency loan activity to the supervisor. * Work through the daily overdraft list and ... COLLECTIONS experience is a MUST Additional Skills & Qualifications * Previous banking experience ...

TEKsystems

Collections Representative

Reston, VA

$21.50 - $25/hr

Submit delinquency loan activity to the supervisor. * Work through the daily overdraft list and ... COLLECTIONS experience is a MUST Additional Skills & Qualifications * Previous banking experience ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

CFS

Collections Specialist

Bethesda, MD

$43K - $47K/yr

Collections Specialist will make outbound collections calls. * Collections Specialist will make calls based on the aging buckets provided (e.g. a patient balance could be newer or about to go to ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone ...

Aston Carter

Collections Specialist

Alexandria, VA · On-site

$20 - $27/hr

Collections Specialist We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone ...

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

Position & Office Overview As a Collections Administrative Assistant, you are an invaluable asset critical to the success of the organization. The office runs like a well-oiled machine because of ...

ECS Ltd

Collections Representative

Chantilly, VA

$17.50 - $22.75/hr

Position & Office Overview As a Collections Administrative Assistant, you are an invaluable asset critical to the success of the organization. The office runs like a well-oiled machine because of ...

Robert Half

Collections

Fairfax, VA · On-site

$19 - $22/hr

We are looking for a customer-focused team member to join our team as a Contract to Permanent Collections representative. This position is ideal for someone who thrives in a fast-paced environment ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in Washington

Collections Supervisor information

See Washington salary details

$35.1K

$66.5K

$123.5K

How much do collections supervisor jobs pay per year?

As of May 28, 2026, the average yearly pay for collections supervisor in Washington is $66,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are popular job titles related to Collections Supervisor jobs in Washington? For Collections Supervisor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Collections Supervisor jobs in Washington look for? The top searched job categories for Collections Supervisor jobs in Washington are:
What are popular job titles related to Collections Supervisor jobs in WA? For Collections Supervisor jobs in WA, the most frequently searched job titles are:
Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in Washington as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 5% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $66,508 per year, or $32 per hour.
Supervisor, Credit & Collections

Supervisor, Credit & Collections

Zayo Group, LLC

Ashburn, VA • On-site

$59.80K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team. The position reports to the Manager of Credit and Collections.
Location: Candidates local to the Denver, CO Metro area preferred with ability to work in a hybrid capacity (2 days/week in office) out of our Denver headquarters (1401 Wynkoop).
Candidates able to work remotely within the United States will be considered.
Essential Job Functions
  • Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.
  • Provide coaching and training, to team members to ensure timely resolution of collectability concerns
  • Provide analysis and feedback to manager explaining variances in cash trends by payer.
  • Collection calls/emails to customers; Identification and resolution of issues.
  • Analyze customer invoices according to the contract.
  • Cash applications and adjustments to specific accounts as provided by Treasury backup.
  • Ability to utilize CRM (Customer Relationship Management) tool.
  • Actively participate in the training and mentoring of staff, while creating a team approach to work flow.
  • Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.
  • Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.
  • Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.
  • Gather credit and/or collections reference information, as needed.
  • Credit Analysis for existing accounts, as requested.
  • Complete ad hoc projects as assigned by the Manager of Credit and Collection.
  • Proven ability to manage competing priorities under tight deadlines.

Education/Certifications
4-year college degree preferred, but not required in Accounting, Business or equivalent experience.
Experience/Minimum Requirement
  • Minimum of three (3) years in a supervisory role managing a team
  • Experience in a multi-functional role and using multi-company accounting software package
  • Minimum of five (5) years of experience in an Accounting/Finance environment

Other Skills/Abilities
  • Must have strong general knowledge of billing and collections process cycles
  • Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills
  • Must be a resourceful, proactive problem solver.
  • Have the ability to work well under pressure while maintaining a professional and positive demeanor.
  • Demonstrated ability to effectively lead and motivate a team
  • Ability to work effectively in a matrix organization
  • Able to handle confidential information and exercise good judgment
  • Strong negotiation skills

Estimated base salary range: $59,800 - $92,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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